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Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 638 Showing 12,741-12,760 of 12,961 reviews
  • Rated 1 out of 5 stars

    Do not waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attention:Do not waste your money Do not waste your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone calls were terrible, barely hear my music or podcasts

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Cosmicmac. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link, (http://www.samsung.com/us/support/troubleshooting/TSG01111323/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
      http://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    noice canceling muahhhh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise canceling and it's very comfortable and snuggled in my ear. batter life could be better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reported that one of them dont charge good Noone even responded

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waiting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for my item. Order it last month so can't do a review

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They started going out and best buy cant do nothing about it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. We would love to get more information to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Bad ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To many problems loudness was terrible no equilizer all around not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Charge case won’t close

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case won’t close and buds won’t charge with large wings attached.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Justjillie, we apologize for any inconveniences this may have caused. We would definitely like to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left bud died just after the 1 year warranty ended

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds don’t stay in and are not comfortable. Low sound quality.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Rocky67, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth Samsung

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is horrible returned and got the Apple airpods pro.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones. small and light. I like the color too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung buds+

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buds stopped working now will no sync with my new phone

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, Twill. We would love to get more information to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not stay connected. Have to remove and reinstall each use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed with sound and design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in the sound quality and the design. Returned them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good battery life and quality. I love samsung. Not sure why people buy apple.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrated

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always fall in my ear. I returned it. Maybe I have small ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap quality for expensive price. I would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right one won't hold a charge after 1st week, lost receipt.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello MOMdc, thanks for reaching out! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01206422/) to an article that will help you troubleshoot the issue. ^Elizabeth Samsung

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound .. love the color fit great Work very with my Samsung phone

    I would recommend this to a friend