Customer Ratings & Reviews
- Model:
- SM-R170NZKAXAR
- |
- SKU:
- 6347460
Customer reviews
Rating 4.4 out of 5 stars with 8242 reviews
(8,242 customer reviews)Rating by feature
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Battery Life4.4
Rating 4.4 out of 5 stars
- Connectivity4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy Buds True Wireless Earbud Headphones, particularly for their exceptional sound quality, comfort, and long battery life. Many users have praised the earbuds' snug fit and easy connectivity, making them ideal for everyday use. While some users have expressed concerns about the volume and bass levels, the overall positive feedback highlights the earbuds' value for the price.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Call quality kinda sucks
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the breaking point for me getting iOS. The buds are really bad when it comes to calls
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello misterslade, we apologize that this has been a less than ideal experience! Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01204028/) to an article that will help you troubleshoot the issue. ^Elizabeth
Rated 5 out of 5 stars
Awesome sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works great with all my Samsung products but they work well with other Bluetooth products as well.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
I would recommend this to a friend- Cons mentioned:Volume
Rated 3 out of 5 stars
2 days then returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality and not loud enough. Uncomfortable fit for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there techfiend, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
- Cons mentioned:Volume
Rated 3 out of 5 stars
would not purchase this model again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the volume fades out when I turn my head a certain way.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Excellent sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money. Best set I have owned. Comes with 3 sizes of tips which make adjusting to your ears easy.
I would recommend this to a friendRated 5 out of 5 stars
Very Useful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daddy for Father’s Day (he been wanting some for the longest) and he loves them!
I would recommend this to a friendRated 5 out of 5 stars
Confortable and useful
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, just need to do some settings to make sure you can maximize the volume. Check you tube videos
I would recommend this to a friendRated 4 out of 5 stars
My son and daughter like their new earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both kids specified which earbuds they wanted. Haven't heard any negative complaints so far.
I would recommend this to a friendBrand response from Samsung
Posted .That's wonderful to hear, Mom2! We're so glad that your kids are enjoying these earbuds. ^Elizabeth
Rated 5 out of 5 stars
Buds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of plugs for a good value. Got them for my wife and she love them for her galaxy note.
I would recommend this to a friendRated 5 out of 5 stars
Love samsung products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought me a pair of these months ago and my dad liked them, so I bought him a pair and he was so happy.
I would recommend this to a friendRated 1 out of 5 stars
Terrible, wish I could give it one star.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung Galaxy J7 phone, Samsung Gear S3 watch and the Samsung name has so far has been synonymous with quality. Not anymore, these earbuds are horrible. Bought them Saturday, will be returning them as soon as Best Buy opens on Monday. Sound is of poor quality when they work, even with the bass turned up the sound is still tinny with very little oomph. Oddly enough I noticed that while in my apartment and with my phone connected to wifi the headphones work fine. But the second I decide to go for a walk around the neighborhood these earbuds become problematic. Sound starts cutting out, music does this weird warping effect where it sounds like the buds are trying to catch up to where the song actually is so the music skips forward a second or two, its very weird. I put my phone in my back right pants pocket (regular jeans, not made out of lead). Right bud works about 80 percent of the time, left bud cuts out, staticy reception or just no reception 95 percent of the time and then of course that weird music skipping/warping. Lot of very audible static. Moved my phone to one of my front pockets, no change. While I was on my walk I tried to troubleshoot as much as I could. I have an otterbox case for my phone, took that off to see if that helped the reception at all. It did not. Unpaired and repaired the headphones, same thing, very spotty connection. Only time the buds would play my music at about 90% clarity with minimal interference was when I held my phone right up against my forehead, off to right side, left bud doesn't work, left side, right one doesn't work. So if you want to duct tape your phone right to the middle of your face, these earbuds might be for you. Came home and did a google searching, found that I should probably unpair the buds then clear the bluetooth cache and data from the phone. Gave that a shot, music sounded clear and perfect. Success! right? Wrong. Put my phone in my back pocket again, walked around my apartment, everything sounded perfect. Walked outside to get my mail, about 8 feet from my front door the left earbud started going out again, walked back to my front door, earbud works again. I think these earbuds have been set up to piggyback off wifi if your host device is using that, which is why these buds work flawlessly inside my apartment but the second you want to go walk around outside ....... forget it. For 140 dollars after tax these things should work flawlessly whether the device they are paired to is in my backpack or my back pocket. Both are Samsung devices so there's no reason why I should be having this much trouble. Pass on these things. Take a look through the Samsung forums, tons of people having the exact same issue with these buds: "Basically to get good full reception I have to be holding. My phone in front of me (like I'm using it). Move it to my side (in my hand) and it cuts out." Not acceptable for 140 dollar earbuds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MikeD, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Rated 5 out of 5 stars
Great sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my niece. She loves the sound and has it connected to her smartwatch and cellphone.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
I would recommend this to a friendRated 5 out of 5 stars
Great Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and the recipient has told me she loves these buds and uses them all the time.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
I would recommend this to a friendRated 4 out of 5 stars
I’m a fan!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used the Bose, Jabra and Beats earbuds and for my hard earned dollar the Galaxy buds win out.
I would recommend this to a friend- Cons mentioned:Volume
Rated 3 out of 5 stars
Not bad..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is not the greatest. But maybe because they are wireless
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jimmyj, thank you for your feedback. We value you as a loyal Samsung customer. ^Elizabeth
Rated 5 out of 5 stars
Great for my 14 year old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son said he loves the look and they work real good. I say they are nice too but he can’t hear me when I call him
I would recommend this to a friendRated 5 out of 5 stars
ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.small size but big sound. just what I wanted in ear buds. The price was right too!
I would recommend this to a friendRated 4 out of 5 stars
Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them at a great price, they are comfortable, and durable
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have zero issues with these headphones. I have had issues with in ear headphones in the past. These work great.
This review is from Samsung - Galaxy Buds True Wireless Earbud Headphones
I would recommend this to a friendBrand response from Samsung
Posted .Hello AC9424, that is great to hear! Thank you for picking Samsung. ^Elizabeth
Rated 4 out of 5 stars
There really good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnets are not that strong and when I drop them they bust open and the headphones fly out
I would recommend this to a friend




