Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 10212749
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.
This summary was generated by AI based on customer reviews.
Only for Samsung phone owners
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it two stars only because you need to have a Samsung phone to use the entire arsenal
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to leave us your feedback, Marek. Each Galaxy earbud model is compatible with iOS through a Bluetooth connection. However, only some models can be used with the Galaxy Buds iOS app. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features require a Samsung device to work. If you have any other questions or concerns, please let us know at Support. -Kelvin
Not for iphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont work with iphones made for androids only would definitely recommend to people with iPhones
I would recommend this to a friendBrand response from Samsung
Posted .Hey there TinaA, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. The Galaxy Buds2 Pros can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone. Please take a moment to review, "How to connect your Galaxy Buds" if you would like to learn more. If you would like and further assistance or if would like to share additional feedback with us, please feel free to reach out to Support. Thanks for being a cherished Samsung customer. - Debra
Poor Fit and Poor Battery Life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They missed the mark on a secure fit. These buds are the most unstable fit I've had with buds. I tried running with these a few times and they would just become loose, fall out or sweat would get into my ear and distort the sound. I tried all of the fit types that come with these buds and no success. I'll be discarding these and buying another brand that fits better. Compared to the competition, these buds get half of the battery life at the same price.
No, I would not recommend this to a friendSamsung earbuds pro 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are better than the last ones but the battery life sucks and not many options on the app and you cant manually control the eq
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in ears. Has a shorter Bluetooth range than the first Pros. Often disconnects from phone.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
great buds for android phones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the good: - sound quality - Sound quality for these is actually surprisingly good. (I'll save sound *signature* details for below). Details are crisp and clear, with strong but not overpowering bass. So then how could sound be good but tuning be bad? - design - I love the super slim matte black design of these. Great for throwing into your pocket when on the go. - ANC - While not necessarily up to Apple or Bose standards, still very good in my experience. - charging - both wireless QI and USB C - call quality - In my testing, call and mic quality is quite good and can be used as daily drivers for Zoom, Teams, etc. the bad: - tuning - If sound quality is good, then how could tuning be bad? This is, of course, a matter of personal taste, but for me the sound signature is lacking. Sound stage (where instruments sound like they are in relation to each other) is mostly non-existent...everything is basically crammed up inside your head with no space between the sounds. In addition, the highs, while admittedly sound great, are a bit too forward and fatiguing. It is possible to use EQ to tune some of this out, but it can't be changed completely. misc: - iphone vs. android use - As expected, these buds have some additional features when connected to an android device, which i did not test. i tested with an iphone, but with an android phone supposedly you get all of the fast switching/easy pairing etc that you get with say, apple airpods and an iphone. with my testing on an iphone, they are simply earbuds. - battery life - These things are tiny even with the case, so it doesn't surprise me that the battery life isn't amazing. They are in line with other buds of this size though...5-ish hours on buds alone, another 5-6 charges from the case. - contols - The controls aren't bad by any means, pretty standard for buds. My only issue is that they, seemingly like every other bud on the market, are super easy to hit when simply adjusting them during use. Not a huge deal, more of a nit-pick. overall: A solid entry from Samsung, these buds aren't perfect but do more than compete with other similar entries in the market. I would put them on par with Apple airpods pro, but certainly not up there with the likes of Sennheiser momentum buds in terms of sound quality alone. 4 stars.
I would recommend this to a friend Below average sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is below average. Far inferior than some other brands available in market.
No, I would not recommend this to a friendNot compatible with iphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not Best Buy it’s the product. This is the worst $300+ dollars I’ve spent. The Samsung app is not compatible with the iPhone, and with that being said you can’t not change songs, because that a setting feature you have to change through the Samsung app, but again it’s not compatible with the iPhone.
No, I would not recommend this to a friendconstant dropout in bluetooth connectivity
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Buds will randomly drop out in sound and connectivity to the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AaronF, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the uninterrupted listening experience is to you when using your device. We have an article on our website titled "Galaxy Buds disconnect from phone often" and "Restart or reset your Samsung earbuds" to help you in this matter. You can also work with the Samsung Support Team if this difficulty persists. Thank you for being a Samsung customer. -Elizabeth
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like these. I love the old ones better. These will not stay in my ear at all so I gave them away.
No, I would not recommend this to a friendDon't buy from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in horrible condition missing any ear tips and already sounds horrible but can't return!!!
No, I would not recommend this to a friendLarge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these only to realize that they are big and doesn't fit smaller ears. Had to return.
No, I would not recommend this to a friendThe product is good and I still like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked out well in my own experience and i will recommend to anyone that need one
I would recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one could hear me on these headphones. I went back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there ZykeishaL, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Buds2 Pro. We value your feedback as we strive to improve the functionality and design of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your audio quality. Let us know if you have any questions or if you would like any further assistance by contacting Support. Thanks for being a valued Samsung customer. - Debra
- Pros mentioned:Sound quality
Okay but fall out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good, but the fit is terrible. I am much happier with the buds +.
No, I would not recommend this to a friend - Cons mentioned:Price
Gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional product.Arrived in a timely manner. Extremely pricey though unfortunately.
I would recommend this to a friend Listener
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't hold a charge. Too fat in my ear. The color is nice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there ReginaP, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis and we'd be happy to help maximize your experience with this device. We have an article on our website titled "How to wear your Samsung earbuds" that will highlight the optimal placement for comfort and fit. Without knowing what battery life you are experiencing with your device, if you believe it is out of the ordinary, please reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. -Elizabeth
Awful fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technology of them is great. The fit is horrendous. I have tried every combination possible and they cut the inside of my ears every time i wear them. 15 days to try everything to make them work isnt very long. Extremely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing your feedback on the Galaxy Buds2 Pro, Bonnie. Wearing Galaxy Buds2 or Galaxy Buds2 Pro correctly is essential for optimal performance. Proper usage enhances sound quality, ensuring a richer audio experience. Additionally, a correct fit contributes to comfort, allowing for extended use without discomfort. Furthermore, wearing the earbuds as intended helps secure them in place, reducing the likelihood of them falling out during activities. Conversely, improper wear can lead to discomfort, sound quality issues, and an increased risk of losing the earbuds. The earbud fit test in the Galaxy Wearable app should ensure your buds fit correctly. On the phone that your buds are connected to, navigate to and open the Galaxy Wearable app, and then tap Earbuds settings. Tap Earbud fit test. Tap Start. Place both earbuds into your ears, and then tap Next. Tap Try again if prompted to run the test again. The buds will chime for a few seconds, and then the app will display your results. It may say “Poor fit” or “Good fit.” Continue running the fit test and making adjustments as needed. If this does not help or if you have any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin
Samsung live earbuds were better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds stopped working after 3 months. The audio slowly got worse and worse. Never dropped them. Never spilled water on them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Meneedgiftcard, thanks for taking the time to share your thoughts with us about your experience with using the Samsung Galaxy Buds2 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your Buds2 Pro. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra
- Pros mentioned:Sound quality
Sits uncomfortably in the ear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are noise canceling. Only thing i gotta complain is how they fit on my ear.
I would recommend this to a friend