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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5951 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 5,951 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not so good fit

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to like these but they won't stay in my ear. The older version stays in better. The Buds2 Pro sound much better but just won't stay in my ear.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for reaching out to us to leave a review. We appreciate all feedback, and we strive to improve upon them in the future. We understand that you are happy with everything with these Buds except the fit. The Buds should come with an extra bud tip that should be a different size. We recommend trying out the other tip and see if those are more comfortable. Follow these steps on how to properly wear your Buds2. Before wearing, ensure the earbud tips are attached. Insert the earbuds following the direction of your ear canal for comfort and optimal sound. Adjust by rotating if needed and consider different sizes for the best seal. If you have any other concerns or questions, let us know at Support. -Kelvin Samsung

  • Rated 5 out of 5 stars

    Happy with them

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love them. With the Samsung hand device I have they pair easily.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Uncomfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the crisp sound, however they are uncomfortable and the fall out quite alot.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha JenettF, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also offer the Comply Tips Designed for Galaxy Buds2 Pro. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. Fun fact, these tips were designed to fit in the charging case while charging. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. We're always here to assist you in any way possible! Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are REALLY good ear buds! They have so many features that I use A LOT. My favorite is the "ambient sound" feature, I can hear everything around me even when I'm on a call or listening to music.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep going out do not work very well. Had issues with them continuing to go out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings TammyC, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with what you may be experiencing with your device but we need more information than we currently have available before we can do so. Please feel free to reach out to Support if you would like any further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Nice and clear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was x-mas gift. Works good especially after I figured out the right size ear piece. Color looks like photo online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far my favorite yet. I have had many ear buds but these are by far the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy Buds2Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buds2 Pro was my walking friend, Thank you to Samsung company for this comfort Buds2Pro. but I lost my buds after 2 weeks

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Galaxy Buds Pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and anc. Battery could last a little while longer but the case holds a big charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did order ahead and was great pickup experience: bought these for my dad and he loves them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good upgrade from Buds2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are everything I expected after owning the Buds2, however have had some small issues with random cutouts every once in a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value if your a Galaxy fan.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. They've had a few firmware upgrades since i bought them. Every upgrade has made them better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They work great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work pretty great, actually my expectations, they do have great features, like the ambient and aoind lock. I like them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds for a great price. The customer service was great when I went for price match several days after yhe purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sweet buds bro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good and for price it was on sale for well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with product and service! Thank you Best Buy for having the technology in stock! Love the color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Buds2 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds for use with Samsung phone. Has best connection, stability, & also extra perks if used in Samsung "Eco".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these!! Although they could fit a little more snug, but that's my only complaint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son unos audifonos increíbles , los modos que tienen , y los puedes mejorar aun mas en la aplicación

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. Works best with a samsung device but also good with other devices unlike airpods

    I would recommend this to a friend