Customer Ratings & Reviews

Thanks for reaching out to us to leave a review. We appreciate all feedback, and we strive to improve upon them in the future. We understand that you are happy with everything with these Buds except the fit. The Buds should come with an extra bud tip that should be a different size. We recommend trying out the other tip and see if those are more comfortable. Follow these steps on how to properly wear your Buds2. Before wearing, ensure the earbud tips are attached. Insert the earbuds following the direction of your ear canal for comfort and optimal sound. Adjust by rotating if needed and consider different sizes for the best seal. If you have any other concerns or questions, let us know at Support. -Kelvin

Aloha JenettF, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also offer the Comply Tips Designed for Galaxy Buds2 Pro. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. Fun fact, these tips were designed to fit in the charging case while charging. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. We're always here to assist you in any way possible! Thank you for being a staunch Samsung customer. - Debra

Greetings TammyC, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with what you may be experiencing with your device but we need more information than we currently have available before we can do so. Please feel free to reach out to Support if you would like any further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer. - Debra