Customer Ratings & Reviews

Aloha SamsungUser, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers, while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Experiencing discomfort with earbuds—whether they're too tight or too loose—can be frustrating, especially during activities like jogging or when enjoying music. Samsung earbuds offer a solution to this common problem. If you find the fit isn't perfect, you can easily switch out the earbud tips and wingtips to ensure a snug, comfortable fit that enhances sound and call quality. Take a moment to review, "How to wear your Samsung earbuds" when you have some free time to learn how to achieve that perfect fit! If you would like further assistance or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a steadfast Samsung customer. - Debra

Salutations Mike, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love to be able to assist you with what you may be experiencing with your device but without having more information available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra

Hi there AnthonyL, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important full immersion in your listening experience is for you. We have a great article available online if you are experiencing the volume diminishing over time titled "No, low, or poor audio quality on Samsung earbuds". You can also reach out directly to the Samsung Support Team if you continue to have this experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth

Salutations Rametsu13, thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you've described to be experiencing. If you would like further assistance afterward, please feel free to contact Support. Thank you for being a dedicated Samsung customer. - Debra