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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5983 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 5,983 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my 14yr old son and he loves them. He said they have really good sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buds 2 pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is nice the sound is good and they are good when running and for the every day use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 3 out of 5 stars

    Average product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quiality. Struggle to use touch controls with sweat in hands. Disconnect sometimes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for getting in touch, Sergio. We appreciate your honest feedback. Let's work together to troubleshoot this. The Buds2 Pro has an IPX7 rating, which means it is water-resistant when submerged in fresh water at a depth of 1 meter for up to 30 minutes. However, using the earbuds in conditions inconsistent with the IPX7 standard may cause damage. Wet hands can affect the touch controls' sensors. If your buds get wet, thoroughly dry them by wiping with a clean, soft cloth and gently shaking out any water. Avoid exposing the device to liquids such as salt water, swimming pool water, soapy water, oil, perfume, sunscreen, hand cleaner, cosmetics, ionized water, alcoholic beverages, or acidic liquids. As for the buds disconnecting, we have an article titled "Galaxy Buds won't stay connected to phone" that can help you troubleshoot. If the issue persists or if you have any other questions, please contact us at Support. -Kelvin Samsung

  • Rated 5 out of 5 stars

    Sales oerson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service provided by Mathew. He is truly an asset to Best Buy North side. Mathew is patient and knows his products. A very professional sales man.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones I have bought fit well and they paired to my phone instantly and rhe feel great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buds!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome buds! Good sound quality, easy set up!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound, solid battery life, and stylish but..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, solid battery life, a case that supports both USB-C and wireless charging, and definitely stylish but... fit may not work well for everyone. Compared to previous Buds Pro, these fit differently in ear so i had to switch to Comply's foam tips. 3 sizes of tips included, and Galaxy Wearable app offers a Fit test, but even with a good fit, these don't always stay in during workouts.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Galaxy Buds 2 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these are so good. The color is perfect as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth your money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds are excellent, My husband work in the automotive industry and he deals with a lot of dust which caused them to sound a bit muffled, our fault of course. I purchased the two year warranty and couldnt be more excited to have a new replaced pair of earbuds! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best air buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These air buds have an incredible sound and great noise canceling technology

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    recommended product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great , perfect for my pocket. I recommend them without any problem.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great! I have truly enjoyed using these and have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones hands down

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product nothing is better than Samsung good quality and great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. 3rd or 4th version I've had of these headphones and this are by farrrrrr the best

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son and he loves them. They are perfect for working out

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I tired so many but so far these are the best for running in my opinion

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bliss to the ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pure wireless earbuds that's a charm to the ears. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must have on sale

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great! Not worth the full price but when on sale they are fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another good device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound with a lower profile. Noise canceling is better than expected. Works well with all my Samsung and non-Samsung devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for all of your Bluetooth headphone needs!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid sound for music and fantastic for all types of calls (phone, virtual meets, etc.).

    I would recommend this to a friend