Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 11821159
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.
This summary was generated by AI based on customer reviews.
Ones barley madeit 30 days before failing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pairing lasted for just over a year before one side stopped working. Now the second pair has stopped charging the right one while the left one and the case are at 100 percent. Not a very good earbuds product for durability.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there BenjaminSaylor, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung earbuds do not turn on or charge" to help resolve what you've described to be experiencing with your device. Let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being a faithful Samsung customer. - Debra
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right side works good Left side doesn't work It was a gift so I just gave to my relative 3 days ago. Doesnt work the left side.
No, I would not recommend this to a friendI have small ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little too big for my ear but I make due with them
I would recommend this to a friendWas not a good buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits uncomfortable in the ear not liking it at all plus the person I am talking with can hardly hear me, however when I disconnect the buds they can hear me better speaking directly on the phone.... sigh waste of my money on this product.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst earbuds I've owned, can't skip songs, cant go back to previous songs, can't switch to a phone call, only start stop playing audio. The only thing good is the noise cancelling
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dfisherman, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to use touch settings for all of your needs. This device can skip to the next song with a double tap, triple tap will restart the song. The Samsung Wearables App can adjust the touch settings as well and help you determine which settings are most important to your needs. We appreciate you being a Samsung customer. -Elizabeth
The new ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds feel like they are going to fall out
No, I would not recommend this to a friendNoise cancellation feature doesn't work on iPhones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the Samsung Galaxy Buds2 Pro (with noise cancellation feature) is not compatible with iPhones. Unfortunately Best Buy staff was not aware and gave me false information so I had to return this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SiSenorita, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how confusing it can be to have a new device and learning the new features and functionality. You can absolutely use the ANC feature of this device with any phone. Changing the sound profile from ANC to ambient sound you simply tap and hold on the bud while connected until you hear a tone and the sound profile changes. Thank you for being a Samsung customer. -Elizabeth
Poor Battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor battery life and poor connectivity. Not recommended
No, I would not recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds and everything works great but it hurt my ear after about 30 mins, starts to get uncomfortable after an hr. But it could just be my ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to share your feedback on the Galaxy Buds2 Pro. The Galaxy Buds2 Pro provides a 360 Audio experience on Dolby Atmos. These buds are also built smaller and lighter than ever before for a secure, comfortable fit. We're glad to see that you've enjoyed the sound on these buds. The Buds2 Pro comes with an extra pair of ear tips to help users find the best fit for them. You may need different size ear tips for your left and right ears. You can check whether your Galaxy Buds2 are properly worn with the Galaxy earbud fit test. You may have worn earbuds that either pinched your ears or were too loose. It's important to wear your Galaxy Buds2 or Galaxy Buds2 Pro properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort and sound issues, and makes them more likely to fall out. The earbud fit test in the Galaxy Wearable app will ensure your buds fit correctly. On the phone that your buds are connected to, navigate to and open the Galaxy Wearable app, and then tap Earbuds settings. Tap Earbud fit test. Tap Start. Place both earbuds into your ears, and then tap Next. The buds will chime for a few seconds, and then the app will display your results. It may say “Poor fit” or “Good fit.” Continue running the fit test and making adjustments as needed. If you have any further concerns or questions, please reach out to us at Support. -Kelvin
MEH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small in ears. Sound was just ok, nothing special there.
No, I would not recommend this to a friendVwjred
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but average noise cancelation is not that great.
No, I would not recommend this to a friendThey come out your ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do what they should but they don’t stay on your ears.
I would recommend this to a friendSamsung earbuds
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these to anyone. I used to love using these wow listening to my audiobook and I never had to use them with tge volume all the way up but lost Hearing in my right ear so I definitely stopped using these and any other headphones that goes directly into my ear canal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Yohinus, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Buds2 Pro, however, we need more information than we currently have available before we can do so. Please feel free to reach out to Support at your leisure for further assistance with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra
Bad&Sad Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, I did not receive the package and carrier is under investigation on my claim. This was the christmas gift for my fiancee back on December but I had to get something else for her because of this situation. It is really frustrating to deal with the problem as a customer. I'll appreciate any support from your side. Thanks in advance! CRd
No, I would not recommend this to a friendSamsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with the sound quality or fit, returned and trade it up to the Bose earbuds
No, I would not recommend this to a friend
Okay sound not very comfortable
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] In my experience with both Samsung buds pro 2 and airpods pro 2 the airpods are way more comfortable and a better fit while the Samsung buds hurt and dont sit well in the ear.
No, I would not recommend this to a friendWorst earbuds ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I borrow the worst earbuds ever one of them stopped working only after a week would not recommend
No, I would not recommend this to a friendTired to love but couldn't
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tried to love these headphones and did research prior to buying but I guess not enough. The sound quality is good until you have a phone call. Most times I take a call, people complain they cant hear me or it sounds terrible. The sound is bad no matter what mode you're in. Lastly, the fit sucks and they aren't comfortable to me personally. Disappointed in my purchase and will trade in for a better option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lana, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis. We recommend taking a look at a great article on our website titled "Use call features on your Samsung earbuds". We also have the Samsung Support Team available to offer additional assistance if necessary. With regards to the fit, if you haven't done so already you can work with the additional ear tips in a larger or smaller size included with your device. We also have an article on our website titled "How to wear your Samsung earbuds" to help ensure the placement is optimal for the security of the fit. Lastly, you can perform a fit test while wearing the buds in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Not The Best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ambient noise made flickering sounds even when not windy and just wasn't super comfy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Review, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Ambient sound uses the external microphones on your earbuds to let you hear outside noises, so you can still hear important sounds and keep alert of your surroundings while still enjoying that song or podcast. With Ambient sound enabled, feedback may occur when touching the microphone. Make sure the microphone isn't touching your ear when wearing the earbuds. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Feel free to review, "Use Ambient sound on your Samsung earbuds" and "How to wear your Samsung earbuds" to learn more about utilizing your features as well as obtaining the perfect fit. If you would like to share any other feedback with us, feel free to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra
not good for the money you pay out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the price.sound not that good or loud.made it just outside a year and one died...will not buy again
No, I would not recommend this to a friend