Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 11821159
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.
This summary was generated by AI based on customer reviews.
Samsung headphones pro 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheap Previous model was better in sound quality and ear fitment.
No, I would not recommend this to a friendTotal failure.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fell off from my ear all the time and when I hold the. To prevent them to fall I always hang up a phone call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy KarlaM, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a moment to review, "How to wear your Samsung earbuds" or more great information on how to get that perfect fit for your Galaxy Buds2 Pro. If you would like any further assistance afterwards, feel free to contact Samsung Support. We'd be happy to assist you further. Thank you for being a valued Samsung customer. - Debra
Could have been better.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like these the sound Quality, what's not very good and I found them uncomfortable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Addis5222, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable your device is to you every day and would love to help you maximize your experience and fully love your earbuds. We have a great article available online titled "How to wear your Samsung earbuds" to help you with the fit and comfort of your device. You can also change the audio profile in the settings of the Samsung Wearables App under equalizer to better align with your preferences for your listening experience. Thank you for being a Samsung customer. -Elizabeth
Left Side
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 30 days of using this product the left side of the earbud die on me. Best Buy was able to get me a new set hopefully this one doesn't die on me as well
No, I would not recommend this to a friendAverage ear buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have nothing to grab on to when inserting in the ear or removing them so they are difficult to handle and I have dropped them a few times already.
I would recommend this to a friendNot compatible with Samsung phones?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I connect to my Samsung phone and make a call it disconnects and refuses to stay connected for more than a second no matter what settings I set it to.
No, I would not recommend this to a friend- Pros mentioned:Fit, Sound quality
These are just excellent buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read about these, and purchased them at my local BB. The sound of these is amazing. I had a pair of Jabre that I really liked, and I prefer the Jabre hard switches within each bud as controls as opposed to the Bud2 P{ro touch controls. But the sound qualify of the Biud2 Pro genuinely exceeds that of my former buds across multiple music genres. Bass is solid, but so are the mid-range sounds, the distin ctive sounds and instruments that emerge (especially in music I have heard many times). The mid-highs and highs are almost piercing, not brash, just clear and powerful. I also love the way these integrate with the Wearables app on my Galaxy S22. These buds will sound good on anything, I have no doubt, but they go work well with Samsung devices. They are very comfortable. I was worried, as the default ear tubes felt pretty bad, but I installed the largest of the batch, and they fit just perfect. These are very comfortable, and do not protrude so much. The noise concellation, controlled by the Wearable app on my phone works quite well. I have had no trouble with connectdions. I listen to music, a phone call comes in, I answer, the music automatically stops, then call ends, and the music automatically starts back up. Great. I didn't have to learn anything, it just lhappened automatically. I am still learning how to use these, the more subtle features and commands, and trying to get fluent on the basic commands. I'm enjoying the procless. The bottom line: theses sound really good. I am very plelased with my purchase, and I'm gload I purchased when I did, this past Monday, because they were 169US, and now they are 239US.
I would recommend this to a friend Fall out too easily
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds doesnt stay in the ear. They fall out very easily regardless of the size ear tips.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AndrewK, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand the importance of fit of buds for your usage and enjoyment with the device. We have a great article on our website titled "How to wear your Samsung earbuds" to help ensure you have the best placement in your ear for a secure fit. You can also use the Samsung Wearables App to perform a fit test while wearing the buds. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Sound quality good, uncomfortable to me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurt my ears very uncomfortable in my ears anyway. Sound quality is not bad, phone calls are good
No, I would not recommend this to a friend Ear infection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the first generation, these ear buds caused an ear infection. I wish samsung would go back to their old materials..
No, I would not recommend this to a friendDefective item didn’t receive ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible and the free charger doesn’t even work! Didn’t get the earbuds got the charger like a month later and it was defective
No, I would not recommend this to a friendPoor fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Were not comfortable at all. Didnt stay in my ears
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Melissa, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how vital the fit of your earbuds is to your usage and enjoyment. If you haven't done so already, we recommend using the additional ear tips included with your device in the larger or smaller size. We also have a great article available online titled "How to wear your Samsung earbuds". Lastly, you can perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
not worth the premium price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they just do not fit tried al 3 size ear pieces an some after market tips none pass the fit test would not rec. them
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality sound. Plus, they're not comfortable in ears. I went back to using my old buds. Waste of money.
No, I would not recommend this to a friendear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't hold charge and its not what i expected, will be in to Best Buy to have them checked or return them
No, I would not recommend this to a friendBad connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds keep losing connection while talking or using it.
No, I would not recommend this to a friendNo mic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use when someone is calling no mic returned
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for leaving us a review, Anne. We appreciate all feedback and hope to continue to provide constant improvement for our customers. We see that you're reaching out to let us know about your experience with the Buds2 Pro. Samsung offers a 12-month limited manufacturer defect warranty through Samsung Care. We'd like to gather some more information about what you're experiencing with your Buds. Please reach out to us at Support so that we can begin looking into a resolution for you. -Kelvin
Mr Stokes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps falling out of my ears several times falling out in the streets needs more work to be perfected
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on these. They suck so much they always disconnect from the phone when listening to music
No, I would not recommend this to a friendToo big for my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These kept falling out of my ears. They were fully charged and one died after 5 hours.
No, I would not recommend this to a friend