Customer Ratings & Reviews

Hey there Am2Pm247, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We love hearing how much you are enjoying the audio quality and features of your device. We recommend taking a look at an article titled "How to wear your Samsung earbuds" to help with the optimal placement. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. We also recommend using the additional ear tips in the larger or smaller size to help with the fit. Thank you for being a Samsung customer. -Elizabeth

Hello Jcri, thank you for taking time out of your day to share your experience with your Samsung Galaxy Buds2 Pro with us. We love that you enjoy the audio quality and features of the earbuds and we would love to help you with the ideal fit to love your buds even more. We have a great article available online to help with the placement of the earbuds for a secure fit titled "How to wear your Samsung earbuds". You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth

Hi there Pesina, thank you for sharing your feedback with us about your experience using the Samsung Buds2 Pro. We appreciate your thoughts as we improve the design and performance of our product line. From your early morning workout to a late night of studying, you want your earbuds' battery to last as long as you do. We'll give you the inside scoop on battery charging tips, steps to take to get the most out of your battery, and how to prevent damage to your earbuds. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Galaxy Buds2 Pro give you up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Be sure to review the Samsung article I have linked below titled, "All about your Samsung earbuds' battery life" for more helpful tips and tricks. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like more information on how to get the perfect fit for your anatomy, check out, "How to wear your Samsung earbuds." If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra

Hello Watchfanatic, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to review, "No, low, or poor audio quality on Samsung earbuds" and "Connection issues with Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a treasured Samsung customer. - Debra