Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Disappointed Samsung fan.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They pick up all the background noise. I wish i could return them and try the bose. Outside of that they sound great.
No, I would not recommend this to a friend Almost but not quite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning due to the buds not staying in my ear and also wasn't comfortable over time as I had to keep adjusting them. They might work well for others just not me i haven't found a earbud that stays in my ear.
I would recommend this to a friendNot worth the cost!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed! I hear the static sound everyone is talking a bout and it does not stay in my ear!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Jenks8, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the best products on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. If your Buds2 Pro aren't fitting correctly, you can simply swap the earbud tips and/or wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you have any questions for us or if you would like further assistance after reviewing the resource that has been provided, let us know by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra
Not that great at sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit disappointing at the sound and the cancellation compared to same price or even lower price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Meuto, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your Galaxy Buds2 Pro and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a staunch Samsung customer. - Debra
- Pros mentioned:Sound quality
Great buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my fiancé. I am a complete Apple fan, however he loves Samsung. The sound quality is phenomenal. The only issue is answering calls.
I would recommend this to a friend Very disappointed!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order this head phone in July 13 and is yet to receive my order. It’s now July 28th.
No, I would not recommend this to a friendSamsung Pro Earbuds okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are larger than i thought they would be. I ha e one ear in which the bud does not fit well and becomes somewhat dislodged and i find myself frequently pushing it back in.
No, I would not recommend this to a friend- Pros mentioned:Bass, Fit, Sound quality
Finally a Worthy AirPods Pro Alternative
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried them all, well almost all. I use an iPhone 13 Pro Max and a Samsung Galaxy S21 Ultra. I’ve tried dozens of ANC earbuds from many brands. In my eyes none of them are as well rounded as AirPods Pro. Unfortunately those previously mentioned Pros don’t have full features on Android devices. Among all the earbuds I’ve tried are Samsung’s Galaxy Buds, Galaxy Buds 2 and Galaxy Buds Pro. Each iteration got better but not quite there all the way. The Samsung Galaxy Buds 2 Pro are excellent! They address issues from its predecessors. I believe this is now the best all around earbud for Android and one of the best overall. Probably the most important factor in earbuds is sound performance. These buds do not disappoint. I let my son use them for a couple hours and he told me he heard things in songs that he never had before. The bass is really natural and doesn’t make it feel like the earbuds are bouncing around in my ears. Great tone and clarity too. The Enhanced 360-degree audio is a nice feature too when you’re watching a video. It’s not game changing but definitely a cool feature. They are a pleasure to listen to. The ANC is just as good as the original Pros if not better. It does a great job knocking out low sounds like a fan or vacuum. The biggest improvement in my eyes (ears?) is the quality of the Ambient Sound. All previous Samsung Ambient modes have sounded like the voices coming through sound like they are coming from a tin can. It got better, er less noticeable anyway, with the original Pros but now it’s gone. Voices in Ambient mode sound so much better and more clear. Fit and finish on the 2’s is awesome. I love the matte finish vs the high gloss of the originals. The fit is also better. The case is the same size as the original so the protective case I used before works with this one as well. You will still get the best results and most features from these buds if you are using Samsung devices but it works well on my iPhone too. Overall I am thrilled with the upgrade, especially the Ambient mode.
I would recommend this to a friend Awkward
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont really care for these earbuds. 1. The earbuds are too big for my ears making it difficult to use. 2. The sounds are not that great. I wouldn't recommend them..
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Best Earbuds ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most excellent earbuds I have owned since I started buying the galaxy buds. Very clear sound quality
I would recommend this to a friend Very pretty, but not very comfortable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these head phones at first but they can be annoying to lay down with in your ear. They are very pretty and easy to use, but can cause my ears to become a little sore after a while. I also notice they die very quickly compared to some other ones and that sometimes they don't want to charge properly which is super frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ZoeL, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you were pleased with the audio quality and features of your earbuds. We have an article available online to help you best understand the battery of your device. This article is titled "All about your Samsung earbuds’ battery life". You caqn also work directly with the Samsung Support Team for assistance in additional troubleshooting if you continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Purple
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a little small for my esr keeps fsllung out but other than that they work great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there AshleyD, thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a loyal Samsung customer. - Debra
One ear not working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sould have given higher sound quality but One of the ear pieces completely died
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback on the Galaxy Buds2 Pro with us, Natalie. Immerse yourself in a new world of sound with the Galaxy Buds2 Pro. Featuring revolutionary 24-bit High-Fidelity (Hi-Fi) audio, your listening experience will be exceptional. Enjoy every high treble and deep bass note as you dive into 360 audio. We hate to see that you've experienced challenges hearing from one of the earbuds. We recommend checking out our "Samsung earbuds do not turn on or charge" article for options to help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this does not help, please do not hesitate to reach out to us at Support so that we can further assist you with this. -Kelvin
Headphones dont work separately
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use one headphone at a time. The left headphone does not work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Diggy, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you have you lost or misplaced one of your Samsung earbuds, like the Galaxy Buds2, you can still enjoy your music until you find the missing earbud. Just use your single earbud with the phone that both earbuds were previously paired to. Take a moment to review, "Use a single Samsung earbud with your phone" and "Sync the Samsung earbuds to each other" when you have the free time available to resolve what you have described to be experiencing with your Galaxy Buds2 Pro. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra
Could be better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great for a couple months then no one can hear you, you can't hear anyone and heaven forbid you try to eat while wearing them, they will end up in your food.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound quality, terrible ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is pretty good, but active noise cancelling is the worst I've come across.
No, I would not recommend this to a friend Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not as crisp and loud as the airpod Pros. I switched to android and Samsung and lets say im disappointed
No, I would not recommend this to a friendDisconnects from bluetooth
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in sep 2023, so will have almost a year with. But since a few months back, they randomly disconnect from the bluetooth. It happens so often that at this point i want to throw them away. If i could return them i would or if i wouldve known it was going to be like that, i wouldnt have got them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you taking the time to share your feedback about the Galaxy Buds2 Pro with us, Ecorr. The Buds2 Pro features a 360 Audio experience enhanced by Dolby Atmos, providing immersive sound that adapts to head movements, creating a surround-sound effect. Key features include Intelligent Active Noise Cancellation, which allows users to focus on important sounds while minimizing background noise. The earbuds also support real-time translations through the Galaxy AI, facilitating communication in different languages during conversations. The design is ergonomic, ensuring a secure and comfortable fit, making them suitable for various activities.Frequent disconnection of Galaxy Buds models from a phone may stem from a weak Bluetooth connection or improper fit in the ears. It is essential to ensure that the earbuds are correctly positioned for optimal performance. Additionally, verifying the stability of the Bluetooth connection and ensuring that the earbuds' software is current are crucial steps to mitigate connectivity issues. Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves. Also, be aware of other devices you may have also connected your buds to. Check for software updates for the earbuds. You can check for software updates through the Galaxy Wearable app on your phone or tablet, through a PC, or using your TV. Check the earbuds' battery status. If they have a low battery, the buds may disconnect from the phone. In this case, you will need to charge the earbuds. You can check the battery level in the Galaxy Wearable app. If this persists, please be sure to reach out to us at Support so that we can look into what could be causing this. -Kelvin
- Pros mentioned:Sound quality
Nice upgrade from Buds2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an Android device, these are one of the best values for quality noise-cancelling in-the-ear buds.
I would recommend this to a friend Samsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's okay i just don't like the rain sound in mine and they fall out my ears alot too sensitive if my hair jam it my music stops
I would recommend this to a friend