Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Headphones dont work separately
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use one headphone at a time. The left headphone does not work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Diggy, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you have you lost or misplaced one of your Samsung earbuds, like the Galaxy Buds2, you can still enjoy your music until you find the missing earbud. Just use your single earbud with the phone that both earbuds were previously paired to. Take a moment to review, "Use a single Samsung earbud with your phone" and "Sync the Samsung earbuds to each other" when you have the free time available to resolve what you have described to be experiencing with your Galaxy Buds2 Pro. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra
- Pros mentioned:Sound quality
Good sound quality, terrible ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is pretty good, but active noise cancelling is the worst I've come across.
No, I would not recommend this to a friend Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not as crisp and loud as the airpod Pros. I switched to android and Samsung and lets say im disappointed
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Nice upgrade from Buds2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an Android device, these are one of the best values for quality noise-cancelling in-the-ear buds.
I would recommend this to a friend Disconnects from bluetooth
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in sep 2023, so will have almost a year with. But since a few months back, they randomly disconnect from the bluetooth. It happens so often that at this point i want to throw them away. If i could return them i would or if i wouldve known it was going to be like that, i wouldnt have got them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you taking the time to share your feedback about the Galaxy Buds2 Pro with us, Ecorr. The Buds2 Pro features a 360 Audio experience enhanced by Dolby Atmos, providing immersive sound that adapts to head movements, creating a surround-sound effect. Key features include Intelligent Active Noise Cancellation, which allows users to focus on important sounds while minimizing background noise. The earbuds also support real-time translations through the Galaxy AI, facilitating communication in different languages during conversations. The design is ergonomic, ensuring a secure and comfortable fit, making them suitable for various activities.Frequent disconnection of Galaxy Buds models from a phone may stem from a weak Bluetooth connection or improper fit in the ears. It is essential to ensure that the earbuds are correctly positioned for optimal performance. Additionally, verifying the stability of the Bluetooth connection and ensuring that the earbuds' software is current are crucial steps to mitigate connectivity issues. Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves. Also, be aware of other devices you may have also connected your buds to. Check for software updates for the earbuds. You can check for software updates through the Galaxy Wearable app on your phone or tablet, through a PC, or using your TV. Check the earbuds' battery status. If they have a low battery, the buds may disconnect from the phone. In this case, you will need to charge the earbuds. You can check the battery level in the Galaxy Wearable app. If this persists, please be sure to reach out to us at Support so that we can look into what could be causing this. -Kelvin
- Pros mentioned:Bass, Fit, Sound quality
big sound in a small package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first thing I noticed about these is how small they are. I mean, I've noticed that ear buds keep getting smaller and smaller, but these are the smallest I've tried out. The second thing I noticed was how good the sound is. I expect that with smaller buds, you're going to sacrifice sound quality, but not with these. The amount of bass you can hear is exceptionally better than other buds I've used - some of which have been pretty high end. It's not what you can achieve with over-ear headphones, but noticeably better than other buds. I tried these with an iPhone, and they paired easily and had the basic functions available, but you're going to miss some of the features without the wearable app. The Samsung Galaxy Buds app (at the time of writing) did not include these as one of the models it would recognize. There is no manual in the box, so the only way to read the online manual is by registering the buds through your Samsung account. They should have additional actions you can perform by tapping the touch sensitive areas, and those actions should be modifiable in the app. The only functions I could get the buds to perform through the touch controls was to play/pause with a short press on either bud, and to turn ANC on and off with a long press on either bud. BTW, ANC works exceptionally well on these, again - amazingly well considering their size. There were no size options for the tips included in the box. This is something almost every other pair of buds I have tried comes with so you can get a precise fit. I usually end up using the default medium size, and these fit fine out of the box. YMMV. These also fit very well inside my ear and are shaped so that there is almost no protrusion at all. Very low profile, but also snug. Case can be charged via USB C or wirelessly. The case is also smaller than many other options, so easy to carry around. Overall, just exceptional quality and ergonomics.
I would recommend this to a friend Missing ear inserts.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing ear inserts. Only came with one set when two (one small and one large) are mentioned in the description. Open at the store so you don't get stuck at home trying to get the second set.
I would recommend this to a friendSamsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's okay i just don't like the rain sound in mine and they fall out my ears alot too sensitive if my hair jam it my music stops
I would recommend this to a friendHeadphone designs
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, but the design of these to stay in the ear for at least me was horrible. It kept trying to slip out of my ear.
I would recommend this to a friendUncomfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the crisp sound, however they are uncomfortable and the fall out quite alot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha JenettF, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also offer the Comply Tips Designed for Galaxy Buds2 Pro. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. Fun fact, these tips were designed to fit in the charging case while charging. Feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. We're always here to assist you in any way possible! Thank you for being a staunch Samsung customer. - Debra
ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good. I wish I could anser the phone from buds and adjust volume. They are quite exspense to just play and pause.
I would recommend this to a friendBrand response from Samsung
Posted .Aloha SharitaT, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. You can answer and control calls using your earbuds. To answer or end a call, double tap the touch pad on your earbuds. To decline a call, touch and hold the touchpad on your earbuds. The left and right earbuds can be assigned different shortcuts. 1. From Galaxy Wearable, tap Touch controls > Touch and hold. 2. Tap an option to set the touch controls for each earbud: * Switch noise controls (default): Activate the noise canceling or ambient sound features. * Voice command: Say commands to change settings on your earbuds. * Volume up or Volume down: The right earbud is volume up, and the left is volume down. Once one has been set, the other will automatically update to the volume control option. Hope that helps! Feel free to contact Samsung Support if you would like any further assistance. We're always here for you! Thank you for being a staunch Samsung customer. - Debra
Mid
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok . No one can hear me when making phone calls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy WillieA, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the opportunity available, please take a moment to review "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward, feel free to contact Samsung Support. Thank you for being a valued Samsung customer. - Debra
Ear buds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ivlike my ear buds but am not able to use well. They keep falling from my ears so i have to be careful not to lose them.
No, I would not recommend this to a friendgood sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they have good sound. sinc easy. colir matched wifes phone.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there Rick, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. If you would like to provide additional feedback with us regarding the performance, durability, or functionality of your Buds2 Pro or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for being a steadfast Samsung customer. - Debra
Not the best- Jabra still wins this one for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great until they get even sweat on them. They are NOT water resistant at all. Samsung said they would not replace or repair them even though they have never been near moisture. Im assuming sweat got to them from my workouts
No, I would not recommend this to a friend- Pros mentioned:Sound quality
best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best yet. by far my best pair of ear buds. sound and quality are most definitely off the charts
I would recommend this to a friend Galaxy Pro Ear Buds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought October of 2023 and now it wont charge only left side charges
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for reaching out, Gino! We appreciate your feedback on the Galaxy Buds2 Pro By enhancing the Hi-Fi signal, the Galaxy Buds2 Pro delivers 256 times more audio data than its predecessors, offering a new level of richness and clarity in sound. Additionally, we have maximized audio quality with our 2-way speaker design—transforming your experience with a wireless audio device will never be the same again! We hate to see that one of your buds isn't charging. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We recommend resetting your earbuds. Insert the earbuds into the charging case and close the lid. Wait at least seven seconds, and then remove the earbuds. They will restart and automatically reconnect to your device. Navigate to and open the Galaxy Wearable app on your connected phone. Make sure both earbuds are connected to the app. Test your Buds for normal operation. If you continue to have issues, go to the next step. Tap Earbud settings, then tap Reset, and then tap Reset again to confirm. If this persists, please be sure to reach out to us at Support so that we can gather some additional information and help get this resolved. -Kelvin
Connectivity is good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, nice smooth earphones and case. Bora purple, looks good. Battery charge is good.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Elllee32, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We love hearing how much you are enjoying the audio quality, color, and ease of connection with your new buds. We hope you'll reach out to us if experience anything out of the ordinary or there is any way we can help you love your device even more. The Samsung Support Team is a great resource to help in this matter, we have great articles on our website to address a range of topics, and the full device manual. Thank you for being a Samsung customer. -Elizabeth
Ear buds I
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't enjoy them and returned them. I ended up with a better pair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey DarryR, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your device, however, we need more information regarding what may be occurring before we can do so. Please feel free to contact Support if you would like further assistance with troubleshooting. Thank you for being a trustworthy Samsung customer. - Debra
Average Sound & Fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt sound great and wouod not stay in my ears even when using various included tips. Finally, connection was spotty.
No, I would not recommend this to a friend