Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Worst earbuds ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I borrow the worst earbuds ever one of them stopped working only after a week would not recommend
No, I would not recommend this to a friendDO NOT BUY! Causes ear infection and drainage!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Fair warning to all, these ear buds contain a material that can cause an allergic reaction to your inner ears and Samsung is not taking responsibility for this issue. Anytime I wear them for any amount of time, I end up with dry, irritated ears followed up with a thick liquid discharge that lasts several days. It is a well known problem throughout the U.S. and Europe but Samsung is not willing to admit, recall or issue a refund after purchase. There is even an ongoing lawsuit in the state of New Jersey because of this problem. Avoid the pain, irritation and frustration these Ear Buds may cause; purchase a different brand. I have sent numerous follow-up emails to the Samsung rep assigned to my case and I am now just being ignored. My return period has lapsed through Brst Buy therefore I am now stuck with an expensive pair of paper weights.
No, I would not recommend this to a friendSamsung companion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice casual listening experience, works seemless with Samsung, lack multi point support, please don't expect audiophile quality
I would recommend this to a friendI miss my bose.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best. I really regret buying the. No matter whoch piece I place, the earnuds come out flying from my ears. I prefer other branda.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! I work around machinery and they help tremendously with back ground noise.
I would recommend this to a friend - Pros mentioned:Sound quality
Strong beep noise on one of them.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded great for about a week, when suddenly, the left one started making a very strong continuous beep that almost hurt my ear, had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Rjii, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to review, "Samsung earbud has a static noise" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your Buds2 Pro. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact us. Thank you for being a trustworthy Samsung customer. - Debra
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but they are no airpods, ambient sound sucks
I would recommend this to a friendNot durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have has these for less than a year and one of the earbuds has stopped charging.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there FrancinaR, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please check out, "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your Buds2 Pro. Let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
Good but not great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice but my first addition of these ear buds does more than these I can't replay or skip songs on my music app but they do fit better in my ears
I would recommend this to a friendDoes the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somtimes the button for pause is sensitive amd either wont press or will skip forward
I would recommend this to a friendBrand response from Samsung
Posted .Hi there AJFIELD, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. The touch actions are set to single tap and tap and hold by default. To use all touch actions, from Galaxy Wearable, tap Touch controls to activate the related features. Lightly tap the touch pad one time for the following options: Play a track. Pause a track. Quickly tap the touch pad two times for the following options: Play the next track. Answer or end a call. Quickly tap the touch pad three times for the following options: Play previous track (if done in the first three seconds of a track). Start the current track over at the beginning (if done after the first three seconds of a track). Touch and hold the touch pad for the following options: Activate a custom shortcut. See Touch controls for more information. Decline a call. Hope those tips help with your touch pad controls. If you would like to share any other feedback with us or if you would like any additional assistance, feel free to reach out to Samsung Support at your earliest convenience. We're always happy to help! Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Sound quality
Must buy for Samsung users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these ear buds they awesome sound amazing and they noise canceling works awesome.
I would recommend this to a friend - Pros mentioned:Comfort
Solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not big on earbuds, but these are comfortable and sound pretty good. Wish it had more touch features for the price.
I would recommend this to a friend Not worth it for price point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Cancellation is not great , with this price point .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GauravD, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having more information available regarding what you may be experiencing with your audio quality and without not being able to ask you any follow up questions to probe further, I recommend reaching out to Support. Thank you for being a cherished Samsung customer. - Debra
Horrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life suck. Sounds horrible. Hate i lost my original buds
No, I would not recommend this to a friendLongevity is bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having them for 1 year one ear bud stopped working. Before that they were a great product.
No, I would not recommend this to a friendI would have kept my galxy buds 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery only lasts 3 hours, with ANC turned off or on. The ANC is not as good as they promise, I think my Galaxy Buds 2 lasted longer and had a better ANC. simply disappointed with this product, it should be clarified that it connects them to my s24 ultra.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for the outreach, Fernando. We always love hearing your feedback and appreciate your candidness. It looks like you reached out to share your feedback on the Buds2 Pro. Use the interpreter feature on your compatible Galaxy phone to hear crystal-clear translations through your Galaxy Buds, whether in-person or over the phone. We see that you reached out to voice your concerns about your Buds2 Pro's battery life. From your early morning workout to a late night of studying, you want your earbuds' battery to last as long as you do. The Galaxy Buds2 Pro provides up to 8 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. By making a couple of adjustments, you can conserve battery power on your earbuds. That way, they'll last when you really need them. Here are some tips you can follow: When you are not using the earbuds, keep them in the charged charging case with the cover closed. Adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app. If this persists, please reach out to us at Support so that we can further assist you. -Kelvin
SOUND IS TERRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought these earbuds would work much better compared to other brands. I have a Samsung smart tv and same brands work better. But to my frustration, these earbuds started to deteriorate in sound. I tried to ignore it! But the sound quality was becoming worse. The sound intermittently goes out. It also had this irritating scratchy sound!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "No, low, or poor audio quality on Samsung earbuds" when you have the available free time to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your audio quality on your Galaxy Buds2 Pro. Feel free to contact Samsung Support afterwards if you would like any further assistance or if you have any questions for us. Thank you for being a loyal Samsung customer. Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Fit
Buds 2 pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't belive how horrible these fit in the ears, you spend more time catching them and readjusting then anything else. Shame. But airpods for the win I guess. They stay in ear even during excercise. But obviously I can't utilize all the features
No, I would not recommend this to a friend - Pros mentioned:Battery life
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Settings, Easy to use. Great battery . good size for earbuds you want to hide
I would recommend this to a friend Outdoor Bluetooth connection very poor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, fit and comfort are a definite improvement over the Galaxy Buds. But when outside (i.e. running) bluetooth connectivity is very spotty - to the point I can't get through most songs. I have followed manufacturers instructions, updated the firmware to the latest version, unpaired and paired again. No avail. Am returning the buds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Texylvanian, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your device. Feel free to reach out to Support afterward if you would like further assistance. Thank you for being a steadfast Samsung customer. - Debra