Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Torn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for music. Terribly disappointed in the phone call quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EnriqueC, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying your music on your device. We have an article on our website titled "Use call features on your Samsung earbuds" to help troubleshoot the call settings of your device. If you are still experiencing difficulty with the calls on your device, please reach out directly to the Samsung Support Team for additional assistance. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Cool headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these beautiful headphones. Isolates me from the world Nd brings me back when I need to
I would recommend this to a friend - Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic. The noise cancelling works very well at work around power tools
I would recommend this to a friend Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but it keeps coming out of my ears and when I decide to return it the time past was the day before so I really don’t use it
I would recommend this to a friendSomewhat of a disappointment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks normal creature comforts which take away from what should be a top tier experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy ErickM, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a loyal Samsung customer. - Debra
MsJones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds work good but would not stay in my ears. They would just fall out while sitting still.q
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobbieT, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the fit of your buds is to your continued usage and enjoyment of the device. This device does come with additional ear tips in a larger and smaller size to help with the fit, we have a great article on our website titled "How to wear your Samsung earbuds" to help ensure the optimal placement, and lastly you can perform a fit test while wearing the buds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
DO NOT BUY! Causes ear infection and drainage!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Fair warning to all, these ear buds contain a material that can cause an allergic reaction to your inner ears and Samsung is not taking responsibility for this issue. Anytime I wear them for any amount of time, I end up with dry, irritated ears followed up with a thick liquid discharge that lasts several days. It is a well known problem throughout the U.S. and Europe but Samsung is not willing to admit, recall or issue a refund after purchase. There is even an ongoing lawsuit in the state of New Jersey because of this problem. Avoid the pain, irritation and frustration these Ear Buds may cause; purchase a different brand. I have sent numerous follow-up emails to the Samsung rep assigned to my case and I am now just being ignored. My return period has lapsed through Brst Buy therefore I am now stuck with an expensive pair of paper weights.
No, I would not recommend this to a friendSamsung companion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice casual listening experience, works seemless with Samsung, lack multi point support, please don't expect audiophile quality
I would recommend this to a friendI miss my bose.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best. I really regret buying the. No matter whoch piece I place, the earnuds come out flying from my ears. I prefer other branda.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! I work around machinery and they help tremendously with back ground noise.
I would recommend this to a friend Good but not great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice but my first addition of these ear buds does more than these I can't replay or skip songs on my music app but they do fit better in my ears
I would recommend this to a friendOkay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but they are no airpods, ambient sound sucks
I would recommend this to a friend- Pros mentioned:Sound quality
Strong beep noise on one of them.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded great for about a week, when suddenly, the left one started making a very strong continuous beep that almost hurt my ear, had to return them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Rjii, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to review, "Samsung earbud has a static noise" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your Buds2 Pro. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to contact us. Thank you for being a trustworthy Samsung customer. - Debra
Does the job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somtimes the button for pause is sensitive amd either wont press or will skip forward
I would recommend this to a friendBrand response from Samsung
Posted .Hi there AJFIELD, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. The touch actions are set to single tap and tap and hold by default. To use all touch actions, from Galaxy Wearable, tap Touch controls to activate the related features. Lightly tap the touch pad one time for the following options: Play a track. Pause a track. Quickly tap the touch pad two times for the following options: Play the next track. Answer or end a call. Quickly tap the touch pad three times for the following options: Play previous track (if done in the first three seconds of a track). Start the current track over at the beginning (if done after the first three seconds of a track). Touch and hold the touch pad for the following options: Activate a custom shortcut. See Touch controls for more information. Decline a call. Hope those tips help with your touch pad controls. If you would like to share any other feedback with us or if you would like any additional assistance, feel free to reach out to Samsung Support at your earliest convenience. We're always happy to help! Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Sound quality
Must buy for Samsung users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these ear buds they awesome sound amazing and they noise canceling works awesome.
I would recommend this to a friend - Pros mentioned:Comfort
Solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not big on earbuds, but these are comfortable and sound pretty good. Wish it had more touch features for the price.
I would recommend this to a friend Not durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have has these for less than a year and one of the earbuds has stopped charging.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there FrancinaR, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please check out, "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your Buds2 Pro. Let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
Longevity is bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having them for 1 year one ear bud stopped working. Before that they were a great product.
No, I would not recommend this to a friendWorst earbuds ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I borrow the worst earbuds ever one of them stopped working only after a week would not recommend
No, I would not recommend this to a friendSOUND IS TERRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought these earbuds would work much better compared to other brands. I have a Samsung smart tv and same brands work better. But to my frustration, these earbuds started to deteriorate in sound. I tried to ignore it! But the sound quality was becoming worse. The sound intermittently goes out. It also had this irritating scratchy sound!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "No, low, or poor audio quality on Samsung earbuds" when you have the available free time to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your audio quality on your Galaxy Buds2 Pro. Feel free to contact Samsung Support afterwards if you would like any further assistance or if you have any questions for us. Thank you for being a loyal Samsung customer. Thank you for being a faithful Samsung customer. - Debra