Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a hard time keeping them in my ears. But seems to work well.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds and everything works great but it hurt my ear after about 30 mins, starts to get uncomfortable after an hr. But it could just be my ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to share your feedback on the Galaxy Buds2 Pro. The Galaxy Buds2 Pro provides a 360 Audio experience on Dolby Atmos. These buds are also built smaller and lighter than ever before for a secure, comfortable fit. We're glad to see that you've enjoyed the sound on these buds. The Buds2 Pro comes with an extra pair of ear tips to help users find the best fit for them. You may need different size ear tips for your left and right ears. You can check whether your Galaxy Buds2 are properly worn with the Galaxy earbud fit test. You may have worn earbuds that either pinched your ears or were too loose. It's important to wear your Galaxy Buds2 or Galaxy Buds2 Pro properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort and sound issues, and makes them more likely to fall out. The earbud fit test in the Galaxy Wearable app will ensure your buds fit correctly. On the phone that your buds are connected to, navigate to and open the Galaxy Wearable app, and then tap Earbuds settings. Tap Earbud fit test. Tap Start. Place both earbuds into your ears, and then tap Next. The buds will chime for a few seconds, and then the app will display your results. It may say “Poor fit” or “Good fit.” Continue running the fit test and making adjustments as needed. If you have any further concerns or questions, please reach out to us at Support. -Kelvin
Bad&Sad Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, I did not receive the package and carrier is under investigation on my claim. This was the christmas gift for my fiancee back on December but I had to get something else for her because of this situation. It is really frustrating to deal with the problem as a customer. I'll appreciate any support from your side. Thanks in advance! CRd
No, I would not recommend this to a friendDrain
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't last long at all. Too expensive to be so unreliable.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Issues w connecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was great for listening to music But was unable to connect to my phone for phones calls and unable to connect to my Car w android auto Went to return and the mgr tried 2 other boxes and they all had the same issue Do not recommend these earbuds for thos reason
No, I would not recommend this to a friend Samsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with the sound quality or fit, returned and trade it up to the Bose earbuds
No, I would not recommend this to a friendStopped charging after the first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging after the first time. Had tk return
I would recommend this to a friendNoise cancellation feature doesn't work on iPhones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the Samsung Galaxy Buds2 Pro (with noise cancellation feature) is not compatible with iPhones. Unfortunately Best Buy staff was not aware and gave me false information so I had to return this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SiSenorita, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how confusing it can be to have a new device and learning the new features and functionality. You can absolutely use the ANC feature of this device with any phone. Changing the sound profile from ANC to ambient sound you simply tap and hold on the bud while connected until you hear a tone and the sound profile changes. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst earbuds I've owned, can't skip songs, cant go back to previous songs, can't switch to a phone call, only start stop playing audio. The only thing good is the noise cancelling
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dfisherman, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to use touch settings for all of your needs. This device can skip to the next song with a double tap, triple tap will restart the song. The Samsung Wearables App can adjust the touch settings as well and help you determine which settings are most important to your needs. We appreciate you being a Samsung customer. -Elizabeth
Love them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace original Buds Pro that I lost. Sound is even better than the first model, especially when listening to tablet or phone in a crowded area. I like the noise cancellation a lot, but it's not always needed. Definitely a great purchase.
I would recommend this to a friendI have small ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little too big for my ear but I make due with them
I would recommend this to a friendEar bud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Falls of the ears all the time when moving or walking
I would recommend this to a friendBrand response from Samsung
Posted .Hello there JulioG, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Feel free to check out, "How to wear your Galaxy Buds2 Pro or Buds2" to learn more. If you would like further assistance afterward, please do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra
The new ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds feel like they are going to fall out
No, I would not recommend this to a friendWas not a good buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits uncomfortable in the ear not liking it at all plus the person I am talking with can hardly hear me, however when I disconnect the buds they can hear me better speaking directly on the phone.... sigh waste of my money on this product.
No, I would not recommend this to a friendNot The Best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ambient noise made flickering sounds even when not windy and just wasn't super comfy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Review, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Ambient sound uses the external microphones on your earbuds to let you hear outside noises, so you can still hear important sounds and keep alert of your surroundings while still enjoying that song or podcast. With Ambient sound enabled, feedback may occur when touching the microphone. Make sure the microphone isn't touching your ear when wearing the earbuds. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Feel free to review, "Use Ambient sound on your Samsung earbuds" and "How to wear your Samsung earbuds" to learn more about utilizing your features as well as obtaining the perfect fit. If you would like to share any other feedback with us, feel free to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra
Poor Battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor battery life and poor connectivity. Not recommended
No, I would not recommend this to a friendDon't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't work. Left earbud hasn't worked since a week after they arrived.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha John, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds2 Pro. We value your feedback as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to review, "Sync the Samsung earbuds to each other" and "Restart or reset your Samsung earbuds" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
MEH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small in ears. Sound was just ok, nothing special there.
No, I would not recommend this to a friendVwjred
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but average noise cancelation is not that great.
No, I would not recommend this to a friendNot for an iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung (per their website) does not have an app for an iPhone. So you cannot adjust anything. They sounded good with music, would not connect for use with a phone call. There is nothing saying the Buds 2 Pro does not have an app for iPhones. Only hours of web searching provided that info.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Butlmars, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There is no app support for the Galaxy Buds, Buds Pro, Buds2, Buds2 Pro, Buds3, or Buds3 Pro with iOS products, but you can pair them with Bluetooth to stream music, make calls, and use touchpad controls. If you would like to learn more, feel free to review "How to connect your Samsung earbuds." If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra