Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Ear bud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Falls of the ears all the time when moving or walking
I would recommend this to a friendBrand response from Samsung
Posted .Hello there JulioG, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Feel free to check out, "How to wear your Galaxy Buds2 Pro or Buds2" to learn more. If you would like further assistance afterward, please do not hesitate to contact Support. Thank you for being a steadfast Samsung customer. - Debra
Noise cancellation feature doesn't work on iPhones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the Samsung Galaxy Buds2 Pro (with noise cancellation feature) is not compatible with iPhones. Unfortunately Best Buy staff was not aware and gave me false information so I had to return this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SiSenorita, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how confusing it can be to have a new device and learning the new features and functionality. You can absolutely use the ANC feature of this device with any phone. Changing the sound profile from ANC to ambient sound you simply tap and hold on the bud while connected until you hear a tone and the sound profile changes. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst earbuds I've owned, can't skip songs, cant go back to previous songs, can't switch to a phone call, only start stop playing audio. The only thing good is the noise cancelling
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dfisherman, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to use touch settings for all of your needs. This device can skip to the next song with a double tap, triple tap will restart the song. The Samsung Wearables App can adjust the touch settings as well and help you determine which settings are most important to your needs. We appreciate you being a Samsung customer. -Elizabeth
Love them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace original Buds Pro that I lost. Sound is even better than the first model, especially when listening to tablet or phone in a crowded area. I like the noise cancellation a lot, but it's not always needed. Definitely a great purchase.
I would recommend this to a friendI have small ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little too big for my ear but I make due with them
I would recommend this to a friendDon't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't work. Left earbud hasn't worked since a week after they arrived.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha John, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds2 Pro. We value your feedback as we continue to improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to review, "Sync the Samsung earbuds to each other" and "Restart or reset your Samsung earbuds" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
The new ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds feel like they are going to fall out
No, I would not recommend this to a friendNot The Best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ambient noise made flickering sounds even when not windy and just wasn't super comfy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Review, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Ambient sound uses the external microphones on your earbuds to let you hear outside noises, so you can still hear important sounds and keep alert of your surroundings while still enjoying that song or podcast. With Ambient sound enabled, feedback may occur when touching the microphone. Make sure the microphone isn't touching your ear when wearing the earbuds. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Feel free to review, "Use Ambient sound on your Samsung earbuds" and "How to wear your Samsung earbuds" to learn more about utilizing your features as well as obtaining the perfect fit. If you would like to share any other feedback with us, feel free to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra
Was not a good buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits uncomfortable in the ear not liking it at all plus the person I am talking with can hardly hear me, however when I disconnect the buds they can hear me better speaking directly on the phone.... sigh waste of my money on this product.
No, I would not recommend this to a friendPoor Battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor battery life and poor connectivity. Not recommended
No, I would not recommend this to a friendMEH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small in ears. Sound was just ok, nothing special there.
No, I would not recommend this to a friendVwjred
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but average noise cancelation is not that great.
No, I would not recommend this to a friendNot for an iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung (per their website) does not have an app for an iPhone. So you cannot adjust anything. They sounded good with music, would not connect for use with a phone call. There is nothing saying the Buds 2 Pro does not have an app for iPhones. Only hours of web searching provided that info.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Butlmars, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There is no app support for the Galaxy Buds, Buds Pro, Buds2, Buds2 Pro, Buds3, or Buds3 Pro with iOS products, but you can pair them with Bluetooth to stream music, make calls, and use touchpad controls. If you would like to learn more, feel free to review "How to connect your Samsung earbuds." If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra
They come out your ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do what they should but they don’t stay on your ears.
I would recommend this to a friendTired to love but couldn't
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tried to love these headphones and did research prior to buying but I guess not enough. The sound quality is good until you have a phone call. Most times I take a call, people complain they cant hear me or it sounds terrible. The sound is bad no matter what mode you're in. Lastly, the fit sucks and they aren't comfortable to me personally. Disappointed in my purchase and will trade in for a better option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lana, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis. We recommend taking a look at a great article on our website titled "Use call features on your Samsung earbuds". We also have the Samsung Support Team available to offer additional assistance if necessary. With regards to the fit, if you haven't done so already you can work with the additional ear tips in a larger or smaller size included with your device. We also have an article on our website titled "How to wear your Samsung earbuds" to help ensure the placement is optimal for the security of the fit. Lastly, you can perform a fit test while wearing the buds in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Its nit what i expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it were up to me id go for the original buds pro they had longer battery life, their ambient sound was cleaner and less static, also they turn off every now and then after some use even after fully charging them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings A5TR07V0M1KL, thanks for taking the time to share your thoughts with us about the Samsung Galaxy Buds2 Pro. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds2 Pro provide up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you would like to learn more about your battery life, feel free to check out "All about your Samsung earbuds’ battery life." If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thanks for being a faithful Samsung customer. - Debra
Product needs to re-evaluted and revised.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them, they worked for the first usage, then less than a week later began to connect and disconnect back and forth every few seconds. Took them back for troubleshooting. Was advised by Geek Squad to return them and get a new pair since I was still within 30 days. Second pair did the exact same thing, worked the first time, after that continously connected and disconnected. Don't waste your time and money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations LeannB, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Be sure to glance over, "Galaxy Buds won't stay connected to phone" for some helpful troubleshooting steps you can do unassisted. Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves. Feel free to reach out to Samsung Support if you have any additional feedback to share with us or if you would like further assistance. We're always here to help you in any way that we can! Thank you for being a faithful Samsung customer. - Debra
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used maybe a dozen times and right earbud stopped working. Will not connect while left earbud is fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha DanielM, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. We value your feedback as we improve the design and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to check out, "Connection issues with Samsung earbuds" to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being a devoted Samsung customer. - Debra
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one could hear me on these headphones. I went back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there ZykeishaL, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Buds2 Pro. We value your feedback as we strive to improve the functionality and design of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your audio quality. Let us know if you have any questions or if you would like any further assistance by contacting Support. Thanks for being a valued Samsung customer. - Debra
I got used headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received/ delivered user open box earbuds very disappointed with best buy
No, I would not recommend this to a friend