Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Not for iphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont work with iphones made for androids only would definitely recommend to people with iPhones
I would recommend this to a friendBrand response from Samsung
Posted .Hey there TinaA, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. The Galaxy Buds2 Pros can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone. Please take a moment to review, "How to connect your Galaxy Buds" if you would like to learn more. If you would like and further assistance or if would like to share additional feedback with us, please feel free to reach out to Support. Thanks for being a cherished Samsung customer. - Debra
Okay sound not very comfortable
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my experience with both Samsung buds pro 2 and airpods pro 2 the airpods are way more comfortable and a better fit while the Samsung buds hurt and dont sit well in the ear.
No, I would not recommend this to a friendSo disappointed.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these buds for less than six months. Left earbud volume began to diminish 3 months in. Finally went out for good after 5 months. This is my second pair and both did the same thing. I used them for running only. I will be purchaisng a different brand next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your candid review, Demetrius. We strive to provide our customers with the best experience possible. We see that you are reaching out about your Buds2 Pro. Samsung offers a 12-month limited warranty that covers manufacturing defects with Samsung Care. Please reach out to us at Support so that we can gather additional information and provide the assistance you need with this. We look forward to hearing from you. -Kelvin
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation was the only good feature. I did not like the sound/echo and the buds were uncomfortably large.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day NatalieG, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality on your Galaxy Buds2 Pro. If your Buds2 Pro aren't fitting right, you can simply swap the earbud tips and/or wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like additional assistance, please feel free to reach out to Samsung Support when you have the free time to do so. Thank you for being an unwavering Samsung customer. - Debra
Faulty sensor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on the 10th of Aug for my daughter to start school Aug 19th. Only to finally open Aug 26th now that first week of school introduction is over and she'll need them for class and the sensor on one of the buds doesnt work! But return window closed 2 days ago. So now im stuck with brand new headphones with a faulty sensor
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for taking the time to share your feedback on the Galaxy Buds 2 Pro, Lolo. Our customer's feedback is always invaluable to us. The Buds2 Pro is equipped with Intelligent Active Noise Cancellation and Enhanced 360 Audio. We hate to see that you are not able to hear sound from one of your buds. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We'd like to gather some additional information so that we can further assist you with this. Please reach out to us at Support so that we can get this resolved. -Kelvin
Don't buy from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in horrible condition missing any ear tips and already sounds horrible but can't return!!!
No, I would not recommend this to a friendGarbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst earbuds I have ever owned. I use to have the google pixel headphones and I thought this was an upgrade. I was wrong. they fall out of my ear every time at the gym, even with different ear pieces. connection is spotty. just complete garbage, I ended up giving them away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey IvanC, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your earbuds can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features won't appear in the app unless you've already connected the earbuds at least once. When you have some free time available, please take a moment to review, "How to connect your Samsung Galaxy earbuds" and "How to wear your Samsung earbuds" to help resolve what you have described to be experiencing with your Buds2 Pro. If you would like any further assistance after reviewing the resources that have been shared, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra
Bad luck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time that and update out of the box broke my earbuds maybe I will give them another try I have never have issues with the galaxy earbuds but this one was a Disappointment
I would recommend this to a friendJit no sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mid sound my twin don’t like this ish but it Ight ig
No, I would not recommend this to a friendI don't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're uncomfortable to wear on your ears. The sound isn't bad but it could be better for that price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha VictorG, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you have any questions for us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer. - Debra
- Cons mentioned:Price
Booooo!!! Bad quality!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't stay connected, there are better buds for cheaper.
No, I would not recommend this to a friend - Cons mentioned:Touch controls
Awful, don't buy these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely detects when they're in my ear, touch buttons constantly don't work, noise canceling is a step down.
No, I would not recommend this to a friend - Cons mentioned:Volume
Bad QC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Intermittent fluctuations in volume when listening to music are a severe disappointment from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We thank you for taking the time to leave us your honest review. Your feedback is crucial to us as we are constantly working to enhance our products and services. Samsung provides a 12-month limited manufacturer defect warranty. We suggest reading our article titled 'No, low, or poor audio quality on Samsung earbuds'. If you continue to experience this with your earbuds after troubleshooting, please contact us at Support. - Kelvin
Do not buy. Worst ear buds ever.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnects. Sound cuts in and out. Difficult to connect different devices. Touchpads respond inconsistently. Battery power is weak. Worst ear buds ever. I wish I could return them. I am so sad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy DanielleW, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Bud series earbuds (like the Galaxy Buds2 Pro), getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Please take a moment to review, "Connection issues with Samsung earbuds," "How to connect your Galaxy Buds," "Touchpad commands for your Samsung earbuds," and "All about your Samsung earbuds’ battery life" to help resolve what you have described to be experiencing with your device. Let us know if you would like any further assistance after reviewing the resources shared by contacting Samsung Support. Thank you for being a devoted Samsung customer. - Debra
Poor and painful fit, and less features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These state of the art earbuds were very disappointing. They didnt fit right in my ears, despite making certain i was putting them in right, and despite changing out the size of the little rubber ear thing. They hurt to be in my ears, and would start to work themselves out of my ear when doing something as simple as talking or chewing. It somehow has less features than my original galaxy buds. Samsung needs to do better.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Fit, Sound quality
The best earbuds I have ever used.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Galaxy Buds2 Pro are an excellent choice for those looking for good, noise-canceling earbud headphones, especially if you have a Samsung phone. These are probably the best of this type I have ever used. The small graphite case is similar to other Samsung earbud headphone cases, except it has a matte finish. The case itself can be used for charging either through USB-C or via wireless charging. Out of the box, there's a not a lot to do other than charge or change the tips. Fit was perfect for me out of the box: snug but not too tight. Samsung says they are smaller than the previous Pro model, and I do think these fit (and sound) better. The earbuds feature IPX7 water resistance, so you do have some protection against sweat and light rain. The only knock I have against these--and it's not enough to take away a star--is that using them with the Galaxy Wear app requires a TON of privacy permissions that I normally don't like to give. You may or may not be bothered by them, but know they are there. Some of them are necessary for the features these have, but aren't strictly necessary for just listening to music. Other than that, there are a ton of cool features with these. The noise canceling is really well done--even in a semi-noisy office environment it filtered it out well. I haven't flown with these but I would imagine they'd do well. The conversation mode that detects your voice and turns off the ANC and lowers the volume worked perfectly. The 360 audio mode was, for me, subtle. It worked better for some content than others. Given how small they are, the "Find My Earbuds" feature is also helpful. Another great feature was the fit test, which sends a test tone which presumably then uses the microphones to monitor to tell if you have them fitted properly. It detected my right earbud needed adjustment. Since a good fit is key to having good sound and ANC, this is a very welcome feature. Sonically, these were great. The preset "normal" default is flat, and I mainly stuck to that or the "Dynamic" preset (which ups the bass and treble). "Dynamic" was better for bass for me than the bass boost preset, which sacrificed too much mid and upper range. Listening to everything from classical to rock to dynamic movies sounded very clear and impressive. If you have a Samsung phone (that meets certain hardware requirements) and subscribe to a streaming service that has a hifi audio option, this will output 24-bit audio. Spotify, alas, does not yet offer that, so I was unable to test that. But it's a nice bonus for those in the Samsung ecosystem. Overall, these are the best earbuds I have used. They were, for me, also the most comfortable. I think these are good for anybody, but especially for those with Samsung phones. Great ANC, excellent sonic quality, and a host of other great features make these worthy of taking a serious look at.
I would recommend this to a friend Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps breaking off connection!!! Have to move head around to reconnect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Altaf, thanks for taking the opportunity to share your experience with using your Samsung Galaxy Buds2 Pro with us. We value your feedback as we strive to improve the functionality and performance of our product line. In order to connect, most Bluetooth devices need to be within 30 feet of the phone or tablet. Make sure the devices are close enough; otherwise, they will not connect. Feel free to review, "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you may be experiencing with your connectivity. Feel free to contact Support if you have any questions or if you would like any further assistance. Thanks for being a faithful Samsung customer. - Debra
Earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im normally a big fan of samsung earbuds as this product looks very stylish and sleek unfortunately the older models of this product were more comfortable this model is extremely uncomfortable and caused lots of pain to my ears
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy ChakakhanV, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they aren't fitting right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Samsung live earbuds were better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds stopped working after 3 months. The audio slowly got worse and worse. Never dropped them. Never spilled water on them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Meneedgiftcard, thanks for taking the time to share your thoughts with us about your experience with using the Samsung Galaxy Buds2 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your Buds2 Pro. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra
Comfortable and worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as an upgrade since I had the Galaxy Earbuds 2. These fit more comfortable and better in the ear and such a good price. Its worth it
I would recommend this to a friend