Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Complete garbage.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are uncomfortable. Getting them into pairing mode is a HUGE hastle. It took forever to pair them with my iPhone and the Galaxy Buds app for my iPhone never recognized them. I'm returning them and getting Bose Quietcomfort.
No, I would not recommend this to a friendHorrible - bad audio, bad fit, bad buds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly don't get the hype here. I pre-ordered these, only to be seriously disappointed. They didn't come with additional size ear inserts - just one size, don't fit tight and won't stay in. The app says, poor fit, change your ear piece but there are none. I'll stick to my beats and return these - total waste of money.
No, I would not recommend this to a friendNa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn't. connect to my Samsung. 23.
No, I would not recommend this to a friendLoose ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds will not stay in my ear. They are always falling out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Natasht, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as we strive to improve the design and functionality of our product line. You may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. You'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to getting that perfect fit. Let us know if you have any questions for us after reviewing the resource shared by reaching out to Support at your leisure. Thank you for being a staunch Samsung customer. - Debra
Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds but sound quality has not improve over the predecessor
I would recommend this to a friendWrong purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality and they are expensive. They are useless
No, I would not recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is great. Does hurt my ears since i cant change the wings
I would recommend this to a friendGarbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst. The left one stopped working within a week and it's more effort to fix than cost to buy new ones (jabra ones haven't broken 6 months later)
No, I would not recommend this to a friendSamsung ear bud pro
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one of the ear buds work.. . . . . . . . . . . .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi James... Thank you for reaching out about your Samsung Galaxy Buds2 Pro earbuds. There is a one-year manufacturer's warranty available on all Samsung products, so please reach out to Samsung's warranty department at 1(800) SAMSUNG/1 (800) 726-7864 if your buds fall into that time frame. Thank you for being the best part of Samsung. -Bethany
Broke after four months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Month four and these buds started sounding garbled to my callers. So back to buying cheap buds as I get the same deal buying cheap.
No, I would not recommend this to a friendLow battry life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low battery life, 2-4hrs max. Does not stay in ear comfortably and falls out easy. Drops connection randomly. Not worth $200.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KennethF, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you troubleshoot anything you are experiencing with your device that may be causing difficulty or frustration. With regards to the battery life, the ANC feature usage will use more battery consumption than using the ambient sound feature, and we have an article on our website titled "All about your Samsung earbuds’ battery life" to help you better understand and troubleshoot this matter. For the fit of your device, this device does come with additional ear tips in a larger and smaller size in your original packaging, we have a great article titled "How to wear your Samsung earbuds" and you can perform a fit test while wearing your earbuds and connected in the Samsung Wearables App to acheive the most secure fit possible. Lastly with the connection, if you are maintaining the range of bluetooth connection and experiencing these interruptions of your device we have another article to help you titled "Galaxy Buds disconnect from phone often". If you are still experiencing anything out of the ordinary with your earbuds, please reach out to the Samsung Support Team for additional assistance. Thank you for being a Samsung customer. -Elizabeth
Samsung Galaxy buds2 pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To big for my ears. Need to come with different kinds tips
I would recommend this to a friendK&S
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.those my second pair. I lost the first ones. I like them
I would recommend this to a friendMissing items
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was mussing charging cord and the squishys for the ear buds. When i called i aksed if i returned the item if i could get a replacment i was told no and i had to reorder.
No, I would not recommend this to a friendHappy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied. Easy to use app and in store process.
I would recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right side stopped charging … bought the extended warranty because this is the second time this has happened.. all they did was give me a store credit for what I paid for them.. apparently the warranty is a one time use.. not for the whole 2 yr period..
No, I would not recommend this to a friendEar Bud Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was great; but they wouldn't stay in my ears. There was no way to keep them from working their way out. I was afraid of losing them all the time.
I would recommend this to a friendBrand response from Samsung
Posted .Hello HealthyProject, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would be happy to assist you in achieving the ideal fit of your device to ensure you can enjoy your buds uninterrupted. This device does come with additional ear tips in a larger and smaller size to help with the fit. We have an article on our website titled "How to wear your Samsung earbuds" to help ensure the optimal placement of the buds for the security of the fit. Lastly, you can perform a fit test while wearing the buds and connected in the Samsung Wearables App. If you do happen to have one of the buds fall out of your ear, you can also use the "Find My Buds" feature in the Samsung Wearables App to have the bud chirp to help you locate it immediately. Thank you for being a Samsung customer. -Elizabeth
Purpple buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't really like the product. People couldn't hear me most times. I can hear them fine sound quality was not that great.
No, I would not recommend this to a friendGet extended warranty, you'll need it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My left ear bud stopped working, refret paying this much money. Do get the extended warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for reaching out to share your thoughts on the Galaxy Buds2 Pro, William. We greatly appreciate your feedback as we strive to make continuous improvements. The Buds2 Pro features intelligent active noise cancellation, enhanced 360 audio, and a secure, comfortable fit. If your phone cannot connect to your Galaxy Bud series earbuds (like the Galaxy Buds2 Pro) or Gear IconX earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Check out our article "Connection issues with Samsung earbuds" for options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please do not hesitate to reach out to us at Support. -Kelvin
Bad within a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year before technical problems. Right ear bud is stuck on indefinite charging and wont pair or connect. Tried to resync and it won't work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bryan, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We'd be more than happy to help you troubleshoot this matter with your buds. We have some articles on our website to help you or you can reach out to the Samsung Support Team for one on one assistance with your device. Thank you for being a Samsung customer. -Elizabeth