Customer Ratings & Reviews
- Model:
- SM-R510NZAAXAR
- SKU:
- 6510544
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Ear Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. Samsung keeps improving their ear buds.
I would recommend this to a friend- Pros mentioned:Sound quality
Nice sounds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is all that is good about this product. They dont stay inside ear, while im watching a movie or folding laundry they fall out every time! Ive tried every size but same thing with each. Not worth the price in my opinion.
No, I would not recommend this to a friend Samsung - Galaxy Buds2 Pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fun and Easy to Wear. Enjoying the hands-free advantage.
I would recommend this to a friendspeaker for galaxy ear bud pro 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 years later in these speakers gave out in the right ear...
I would recommend this to a friendBrand response from Samsung
Posted .Hi Epson, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Did you know that we also offer extended warranty options that would cover mechanical breakdown through Theft and Loss Coverage, unlimited drops, and spills? If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra
.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like them..but the slip out!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Sound quality
Bad experiences
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. I need earbuds for hands-free calling. At least once a day, someone tells me that I sound like I'm under water. I can't with these anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there FredC, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Be sure to take a look at the article titled, "No, low, or poor audio quality on Samsung earbuds" for some simple troubleshooting steps that you can take to help resolve what you have been experiencing with your device. Reach out to Samsung Support if you have any questions or if you would like any additional assistance. Thank you for being a steadfast Samsung customer. - Debra
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband love them he usees them every day for work
I would recommend this to a friend- Pros mentioned:Sound quality
Weak bass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything else was fine. Returned the buds the next day. Will continue to do more research before getting a different set.
No, I would not recommend this to a friend Poor battery life and fit.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay sound quality, nothing to write home about, it's pretty standard. However, battery life for the earbuds and case is ABYSMAL and will not last you a day. Be prepared to charge them frequently throughout the day. Cherry on top is that they don't stay in your ears well either. Hard to believe Skullcandy wireless earbuds are better quality than these.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
I'm sorry, what was that?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great -- better than my Pixel Buds Pro -- BUT the huge downside is a constant ringing tone in the left ear bud. Searching online I see a suggestion to reset the ear buds, but that has only worked for the first time I use them after the reset. It makes this a waste of money if I want to keep my hearing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Moose, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. In addition to resetting your earbuds, we also have another article available online titled "No, low, or poor audio quality on Samsung earbuds" to help you troubleshoot further. You can also reach out directly to the Samsung Support Team to help with additional troubleshooting measures if necessary. Thank you for being a Samsung customer. -Elizabeth
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were nice but i had a hard time keeping them in my ear. Sadly i had to return them.
I would recommend this to a friendBrand response from Samsung
Posted .Hey Mary! We appreciate you taking the time to reach out and share your honest feedback on the Galaxy Buds2 Pro. The Buds2 Pro features 2-way speakers, including a 10mm woofer for deep bass and a 5.3mm tweeter for crisp treble. To get the best sound quality and fit, it’s important to wear them correctly; this enhances comfort and helps keep them in your ears. Before wearing, ensure the earbud tips are attached properly. Insert the earbuds following the direction of your ear canal, and if necessary, rotate them or try a different size. You can check the fit using the earbud fit test in the Galaxy Wearable app by navigating to "Earbuds settings," selecting "Earbud fit test," and following the prompts to assess your fit. The app will inform you whether the fit is "Poor" or "Good," allowing you to make adjustments as needed. If you have any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin
Causes ear irritation and ear infections!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Samsung earbuds for a very long time. I got the Earbuds Pro 2 for Christmas last year and was excited. Over the past year, I have had 4 really bad ear infections, not thinking my earbuds were the issue. However, every time I stopped wearing them my ears cleared up. I would then wear them again and another ear infection. After doing some digging, I have found out that I am not the only person having this issue. Why did Samsung not let us know this. I would really like to get my money back but I do not know how to in touch with them. I am really disappointed. I would not recommend them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FamX4, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you wear canal-type earphones including the Buds2 Pro for a long time, the humidity increases inside your ears, and it may cause skin irritation or contact dermatitis such as inflammation of the outer ear. It can also occur when using other manufacturers’ canal-type products. If you feel ear pain or skin irritation occurs while using the earbuds, please immediately stop using the device and visit your doctor for consultation. We recommend removing earbuds periodically from your ears so that the humidity inside the ears can be lowered when using the device for a long time. After prolonged wearing Buds Pro please dry your ears and, clean the earbuds and ear tips regularly to prevent any problems. Samsung has continuously managed the harmfulness of product materials according to internationally restricted substances and substances with controversial hazards. In addition, we are verifying compliance with international environmental regulations with an externally accredited international testing institute. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out. Thank you for being a cherished Samsung customer. - Debra
- Cons mentioned:Volume
Samsung stinks.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should be a zero star. My 20 dollar buds sound better, play louder. This are so low, at the gym they are worthless. Yes there's an adjustment, does not help. Also Samsung demands every option in your phone now, everything, email, messages, and on and on. Never buy Samsung anything again.
No, I would not recommend this to a friend WORST HEADPHONES I HAVE EVER OWNED.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you like headphones, that randomly stop working all the time, then, these are the ones for you. Imagine you’re out on a run, miles away, and all the sudden you get this loud, high-pitched, whining, noise, blaring from one of the ear buds. or you’re out on a run and one of them just suddenly stops working, and then you got to wait till you get home and re-sync the headphones to the device. I thought for the longest time it was my iPhone, but I just upgraded my iPhone, and I still the same issue. I also have the same issue with my Samsung pixel five and six. These are by far the worst headphones I’ve ever bought And I do not recommend you buy a pair. The only thing I can give them credit for they do stay in your ear.
No, I would not recommend this to a friendBeware of infections
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and connectivity were great but the same ear infection problems happened again. I wore them the first day I bought them for maybe 4 hours, I had a raging ear infection later that night. I returned them immediately after. I only bought them because I had read samsung fixed the ear problems, they didn't.
No, I would not recommend this to a friendterrible audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how this product got such high ratings. I bought them because of the ratings, but when my airpods died, i wanted a replacement based on reviews. The biggest issue i had was that the audio quality was terrible. I can hear the incoming fine, but the outgoing call sounds muffled or distant on the receiving end. I tried with many friends/family and switched to new phones and it's the same. The other issue i had was they keep falling out of my ears! I've changed the earbud rubber covers and they still fall out, especially if i talk. Super annoying. I spoke to Samsung several times, they couldln't figure it out. They supposedly gave me a new replacement, but the results were exactly the same. I'm very disappointed with these earbuds. Maybe they're not designed to work with iphones??
No, I would not recommend this to a friendSpent way too much for them not to last 90days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were perfect for maybe the first 2 months then the sound just started sounding turned down, and no i didn't have the ambient option on. I basically use them now to listen to music in an already quiet area. Also i cant even put my phone in my back pocket without connection issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ChymiereT, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important specific features of your device are to you on a daily basis. We would be happy to help you troubleshoot any aspect of your device that is causing frustration for you. We have some articles available online to help you troubleshoot these matters titled "No, low, or poor audio quality on Samsung earbuds", "Galaxy Buds disconnect from phone often", and "How to clean your Samsung earbuds". You can also work with the Samsung Support Team with any questions or aspect of your device that is not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Don't count on Samsung warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third set of buds from Samsung and by far the worst. The quality and integration is bad, and I have experienced two different defective issues in the first 10 months of ownership. Samsung just wants me to keep dropping them off at the service center rather than just replace them. Die hard Samsung fan for 2 decades will be moving on to a company that values their customers and stands behind their products.
No, I would not recommend this to a friendNot worth the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used these for about a month before i gave up on them. I work in a loading and unloading dock site, so there's various hazards. I always had the ambient sound on to hear my surroundings, heres the MAIN ISSUE with these in my opinion, when theres loud sounds, these headphones try to block out the noise, so it would switch from ambient sound to noise cancelling, sometimes it would switch back, and other times i would have to hold it. Other than that sound wise it was medicore at best.
No, I would not recommend this to a friendPoor material chose.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for less than a week and the case is already scratched. I'm not sure what Samsung was thinking when they decided on such a soft material for the cas.
No, I would not recommend this to a friend