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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5983 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 5,983 reviews
  • Rated 5 out of 5 stars

    Love Them!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung Earbuds...only issue is they do feel like they are slipping out of my ear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been an overall great pair of earbuds as i am transitioning into the samsung environment. I am overall pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Poor connectivity, great sound.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great indoors but when I take them out for a run, the connection with my Garmin watch is very spotty. I've replaced them once, hoping that would fix the issue but it did not. They're still great for other purposes, but I bought them hoping the improved model would not fall out of my ears when running. Also their features are pretty good and easy to use. But a rating of 2 for connectivity. Other ear buds (Bose, Jaybird) don't have this problem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Qaulity

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always liked and enjoyed galaxy buds and these are great, as always!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Galaxy Buds Pro 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a noticeable improvment from the Galaxy Buds Pro, the bass is good, active noise cancelation and ambient sound works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Pairs perfect with my dansubg devices! Would definitely recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. Worked grear from August 2024 of last until the first week of July 2025, then the right one decided to not work right. It sounds hollow and has zero noise canceling. The left works just fine. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Codfan81, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Restart or reset your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please do not hesitate to contact Support. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Ear buds pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally got the charger to be able to charge these. And it took some trial and error getting them set up. Now that I've use them I love the clarity and ease of using them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Pro ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great gift, they loved it. Arrived very soon after purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good, a Few Things Holding it Back

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life if bad compared to previous versions. No matter the fit after a few hours the buds are painful, something the Buds Live fixed at the expense of sound. The price I feel is rather high. Other than those three issues they a really good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They should stick with phones and tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money, at least in my experience. Bought them to use with my TV and, when they work, they're pretty good. But the seamless switching between devices is a joke and, on several occasions, I've put them in only to find that I had no usable volume. Some time later, they usually start working okay for no apparent reason. Can't get them to connect to their dedicated app, and Google gave me a laundry list of things I need to try to get them to work. That's too much work to have to do every few weeks, so I guess I'll just have to cut my losses and buy a different brand to replace them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Sgtbert, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your candor as we strive to make improvements on the functionality and performance of our product line. Samsung offers a 12-month warranty on your product for manufacturing defects in materials and workmanship. Galaxy Buds have a quick Bluetooth connection switching feature that allows you to easily connect additional Samsung devices. While using this feature, you can easily switch your Bluetooth connection between multiple devices that have signed into the same Samsung account because the pairing information of the earbuds will be synced to other devices that are using the same Samsung account. No need to pair each device individually. If the earbuds do not connect to your device, the connection pop-up window does not appear, or your device can't find the earbuds, tap and hold both of the touchpads of the earbuds' while wearing them to enter manual Bluetooth pairing mode. Once you have entered the Bluetooth pairing mode, you will hear a sound. Please take note that you will not be able to use this method if you are playing music and you have set the volume adjustment as a preset tap-and-hold feature. If you have multiple Bluetooth audio devices connected to your mobile device, you can use the Media or Devices panel on Android 10 or higher phones to switch connections between the different devices. Please feel free to check out, "How to connect your Samsung Galaxy earbuds" if you would like to learn more about your seamless connection feature. If you have any questions for us after or if you would like any further assistance, please feel free to contact Support. Thanks for being a valued Samsung customer. - Debra Samsung

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sounds great, but not comfortable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great but the right earbud hurts my ear so much I can not wear it for an extended period of time. I have tried the different fittings but it has something to do with the shape of the earbud. If I do manage to wear the right one for more than an hour, it actually hurts the inner cartilage of my ear when I remove it. I have found wearing it upside down works, but it’s prone to falling out. Most of the time I just wear the left one, which is no problem at all. It’s just me. Again, the sound quality is great but I preferred my original Galaxy Earbuds and really wish I hadn’t lost them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    EAR BUDS THAT CAN CHANGE YOUR MARRIAGE!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IF YOU ARE A WIFE YOU KNOW THAT A PURCHASE LIKE THIS IS A ONCE IN A LIFETIME BENEFIT LOL. I BOUGHT THESE FOR MY HUBBY AND HE USES THEM SO MUCH HE CANT HEAR ME LOL........HE LOVES THEM!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy these headphones very much. Very enjoyable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this headphones cause each earbuds works by itself. i had others weren't so goods.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung ear buds.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic ear buds!!!! Ear buds are great for travel and noise cancelation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    no large ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounded good really. I liked them but returned first pair no large ear buds in box got second pair and checked them no large ear buds in box so just got a refund. I am sure large ear buds would have been perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get it.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds are extremely light and nice. Only problem is the battery which lasts like still 5 hours because it uses more battery from the kits it has.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Present for husband

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my husband for christmas, they have lasted him 9 straight hours at work and sound perfect when we talk on the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Headphones but price is a bit high

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones great for running or working out just dont wear them for to long as it tends to hurt my ears after a few hours of use. Price is high id recommend getting them on sale.

    I would recommend this to a friend