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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5983 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 226 Showing 4,501-4,520 of 5,983 reviews
  • Rated 5 out of 5 stars

    I love my samsung pro 2 headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music helps the soul my headphones are used everyday by me faithfully it makes for an odd day if i do not remember to take them to work sometimes. I love the features you can do so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, these earbuds are amazing, and they are competitively priced. I highly recommend these for just about anybody.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a mother's day gift for my wife. She constantly loses things. We already used the find feature and it was a lifesaver. Couch ate it along with some other things she was looking for

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sounded Great to Start

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these when I first got them. They sounded great. I didnt expect that they could be blown. Not the case. Now they are just okay. If turned up all the way, you can hear the damage.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds are for those that want something simple. There is no volume control on the buds. Noise Canceling only muffles the sound little. They fit small ears only. I was bent over a bench curling 25lbs and the left one fell out. Later the other one fell out as well. The sound quality was that of a cheap TV soundbar. I will be returning these and use overhear headphones for my workouts from now on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there Upgrade, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. The left and right Buds2 Pros can be assigned different shortcuts. Here's how: 1. From Galaxy Wearable, tap Touch controls > Touch and hold., 2. Tap an option to set the touch controls for each earbud: * Switch noise controls (default): Activate the noise canceling or ambient sound features. * Voice command: Say commands to change settings on your earbuds. * Volume up or Volume down: The right earbud is volume up, and the left is volume down. Once one has been set, the other will automatically update to the volume control option. You are correct, ANC (Active Noise Cancelling) can quiet unwanted background noise and ambient sounds. In regard to fit, ensure the earbud tips are attached to your Buds2 Pro before wearing. Then insert the earbuds following the direction of your ear canal for comfort and optimal sound. If needed, adjust by rotating and consider different sizes for the best seal. If you would like more information, check out "How to wear your Samsung earbuds." If you would like any further assistance after reviewing the resources provided, do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Recomendada al 100%

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best store to buy appliances and other things. Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first earbud headphones, and I am very pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True Bargain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for such an excellent product! You guys are that fire! Living up to your name BEST BUY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Samsung earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch earbuds with excellent noise control. Great options of versions and colors.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Samsung case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The concept is good the quality is good. The case though a major let down

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy JesusR, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a devoted Samsung customer. - Debra Samsung

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, amazing cancelation sound. But unfortunately not as comfortable as I expected. For me is almost the same as the old earbuds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product workig very well for sure full recommended to buying

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sticky situation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great but...case and buds attract way to much lint and dirt. Its like they have tar on them and everything gets stuck to them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Holyarmy71, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. If you would like to share any additional feedback with us regarding your purchase or if you would like any assistance, feel free to contact Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good the only issues i have are pausing the songs sometimes i have to reset my phone to be able to control the music from the headphones

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Like a glove

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most comfy Samsung buds yet. Get these over any of their other buds. Tested and never falls out of ear while running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Tier Earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transaction was easy and receiving in store was such a breeze. I was in and out with the quickness. Used it and the product worked like a dream

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sales associate was a true professional and cared

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales associate was very professional. He was eager to take care of the customers. Refreshing experience to what you may experience somewhere else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new ear buds, I might get a pair for my friend as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great! Havent had any issues. Ive had them in the past and never had any issues outside of losing one which isn't the products fault.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best ear buds ive owned. Music quality sound could be better but within the range i acpected. But combined with all the features they are an excellent biy

    I would recommend this to a friend