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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5983 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 5,983 reviews
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to think of something negative to say......I can't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, just not for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the product, except there just wasn't a good fit to my ear. So sad, because this was the most refined Samsung buds yet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones really love them . I would recommend these

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations MaksimK, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor. We always love to hear when our customers are enjoying our products! If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great wireless headphones! Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very excellent product. I'm super happy for them, I like it too much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product. I love it. It's the best. I adore Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great the noise cancelling is awesome! Would buy again

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Find a better priced option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are just not good anymore. With far better options on the table. The price is no longer justified by the quality. These will fall out of your ears. Unlike the galaxy buds+ of a previous gen. This product does not include the little rubber thing that keeps it in your ears. I've definitely had to stop my bike more than once to try to find the single earbud

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day Purple, thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Buds2 Pro. We value your feedback as we improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is they fall out sometimes but overall work great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to replace my Galaxy Buds originals, however, they have a lot of issues. Often the left headphones will stop working altogether and since I got them the left microphone has not worked. I have gone all Samsung and love the brand but I think these need a bit more work. Hopefully, it is just the pair I happened to get and I can get a replacement set.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buds are great but I wish that you can ring the case as well as the buds that would be very convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this product! Works perfectly with my Galaxy Phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like these! The pair I had before wouldn't stay in my ears, hardly ever used. Love the color!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Blue thooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one I purchased is not working very well I have no idea how can I get fixed this blue thooth

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is fine. Worked as expected, nothing exceptional. The price was not that bad.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy DonP, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your candor as we continue to improve the functionality and performance of our product line. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Second pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair and love them! Would buy a third pair if needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just decent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easily they and streamline they work w Samsung. Just sound quality of music and fit is not worth the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't have the loud sound or base that I thought it was going to have for the price value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Features

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buds when using a Samsung device. With helpful features such as touch controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Where are they??

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome buds. Easy to lose tho. Glue them tk something.

    I would recommend this to a friend