Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 10901791
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.
This summary was generated by AI based on customer reviews.
Samsung buds pro
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like all the functions and seemless control, but sound and volume are lacking. My left earbud is now muffled and my Bluetooth connection isnt stable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Watchfanatic, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to review, "No, low, or poor audio quality on Samsung earbuds" and "Connection issues with Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a treasured Samsung customer. - Debra
Not good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't cancel the noise around you. Also it gives me some allergies
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Carolina, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to take a moment to review, "Use Active noise canceling on your Samsung earbuds" to learn more about using this feature. If your skin is exposed to skin irritants or substances that may cause skin trouble (such as soap, sweat, lotion and suntan lotion etc.) for an extended period of time or if you are exposed to a certain environment, a hypersensitive skin reaction may occur. If you would like to share any other feedback with us or if you would like anu further assistance, let us know by contacting Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
- Pros mentioned:Sound quality
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation was the only good feature. I did not like the sound/echo and the buds were uncomfortably large.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day NatalieG, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality on your Galaxy Buds2 Pro. If your Buds2 Pro aren't fitting right, you can simply swap the earbud tips and/or wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like additional assistance, please feel free to reach out to Samsung Support when you have the free time to do so. Thank you for being an unwavering Samsung customer. - Debra
Not ideal for noisey enviroments.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them... or try to use them for work in a shop environment. The active noise canceling gets overloaded by using an air hose around them specifically. My old galaxy buds did not have this issue.
I would recommend this to a friendUnderpromised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are a downgrade from their predecessor. The fit on them is noticeably worse than the original Galaxy buds. Even on noise-canceling mode, an extremely annoying windy gust noise is picked up when going any faster than a few miles per hour. The original buds were naturally sound-blocking buds, and were objectively better, really. DO NOT purchase these unless your only use is sedentary listening, and even then, they're too expensive for just that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Shree, thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Also, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "Optimize your sound experience with Samsung Galaxy earbuds" when you have the opportunity to conduct some quick troubleshooting steps on your device to help resolve what you may be experiencing with your audio quality. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra
Samsung Galaxy Pro 2 Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I can only give a 2 for the overall rating. These were probably the best that Samsung has sold. However, they must have changed to a cheaper material. Earbuds caused severe inner ear irritations in both ears that caused swelling, pus/crusty ears, ear pain and a doctors appointment. I have always been a Samsung earbuds wearer and this is the first time with an issue. If wasn't for the irritations, these buds would have gotten a 5 plus all the way around. I'm waiting to see if there's a Class Action Lawsuit because there are thousands of the same complaints from people across the world. Sorry Samsung go back to the old quality material.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have a great sound balance with all the music i play. The noise cancelation is also a great feature. Sometimes i cant even hear my boss calling me....lol
I would recommend this to a friend - Pros mentioned:Fit
They're Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Galaxy Buds Pro in my opinion, a much better fit for ears that are smaller and overall a substantial improvement in both functionality and appearance
I would recommend this to a friend Why Bestie Buy why or is this a Samsung problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked awesome for 6 months. Then started hearing static in right then gradually just a peep. I even checked my other ear to make sure I wasn't losing my hearing. Shortening this up a bit. My very intelligent daughter says Mom! These are $$pensive. Take them back. Well I bought them online. They are less than a year old. They will just swap them out. Can't we just swap out thru shipping? Uhmm not sure what Total Best buy membership is for. Not helpful 59 minutes and counting...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jsick, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear how much you initially loved your earbuds. We have a great article online to help you troubleshoot this matter titled "No, low, or poor audio quality on Samsung earbuds". You can also work directly with the Samsung Support Team about your manufacturer warranty and other troubleshooting options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
Not ideal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They drop call and then if you touch them while in your ear the call is cut off and they easily fall out your ear since i am think if to return them or give them away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Maggie, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your earbuds have several built-in commands to enhance your user experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient sound. You can even launch Spotify on most Galaxy Bud models, including the new Galaxy Buds2 Pro. Take a moment to review, "Touchpad commands for your Samsung earbuds" to get better acquainted with your touchpad controls when you have some time available in your schedule. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Also check out, "How to wear your Samsung earbuds" if you'd like to learn how to achieve the perfect fit for your Galaxy Buds2 Pro. If you would like any further assistance after reviewing the resources that have been provided or if you think of any questions that you may have for us, let us know by reaching out to Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I'm reviewing this, so far so good. No complaints
I would recommend this to a friend- Pros mentioned:Sound quality
Son didn't like shape or feel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning. Teen son hated the shape and feel. I think the sound was all right. Bummer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations MomOfGamer, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a faithful Samsung customer. - Debra
- Cons mentioned:Price
Refused to honor advertised price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PURCHASED and paid for these ear buds using the promo from my purchase of Samsung S 23 Ultra. The promo price was for $100. The transaction ocurred around the end of November. Went to pick them up a couple weeks later only to find that they returned them to stock and had refunded my money, without any notification. I wanted to repurchase them, but now the price is back at current price. Again, these were bought and paid for, not just on hold.
I would recommend this to a friend Okay for chilling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good if you're sitting and chilling. Second you do anything physical or even build up any sweat at least for me they won't stay in my ears and it becomes annoying
I would recommend this to a friendBrand response from Samsung
Posted .Hey Jray, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. If you are looking for a more secure fit with your device, you can work with the additional ear tips that come with this device in a larger and smaller size. We have an article on our website to assist you as well titled "How to wear your Samsung earbuds" to help with the optimal position to secure the fit of your earbuds. Lastly, you can perform a fit test on your earbuds when connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Nice sound. No battery life.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being a pro 2 series my expectation was high on at least maintaining the battery life of the previous version. I found myself disappointed, 1.75 to 2 hours talk time. Evaluating my purchase at this time.
No, I would not recommend this to a friend- Cons mentioned:Touch controls
Poor connection and response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly lose connection and fall out of my ear. The touch feature on the headphones will only pause the music. You cannot play the music with them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AdamL, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "Galaxy Buds disconnect from phone often," "Connection issues with Samsung earbuds," and "Use touchpad commands for your Samsung Galaxy earbuds" to help resolve what you've described to be experiencing with your device. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a cherished Samsung customer. - Debra
Galaxy buds pro 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has nice sound, but bluetooth connectivity is not where it needs to be. For this reason i might have to return it, maybe got a bad batch i dont know.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Sierra, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us and we'd be more than happy to help you with the connection of your device. We have an article available online to help you with this matter at your convenience titled "Galaxy Buds disconnect from phone often". You can also work with the Samsung Support Team if you continue to have this experience or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Disappointed they don't stay in my ears
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but they fall out of my ears with the smallest part on it. Disappointed that I have to wear a headband to keep them in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Denjse, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to assist you with the fit and security of your device. We have an article on our website "How to wear your Samsung earbuds" that will help you ensure the optimal placement with regards to the lip of the device and where that part should sit as well. You can also perform a fit test while wearing the device and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Meh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but fall out of the ear alot. I like them tho.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there TiaandjohnS, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Please take a moment to review, "How to wear your Samsung earbuds" if you would like to learn more about fit. Please reach out to Support if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra
- Pros mentioned:Comfort
Comfortable and worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as an upgrade since I had the Galaxy Earbuds 2. These fit more comfortable and better in the ear and such a good price. Its worth it
I would recommend this to a friend