Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 10901791
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.
This summary was generated by AI based on customer reviews.
Broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnect. Vastly different from previous models and completely broken. I cant do anything with these. Cant talk on the phone, listen to music/podcasts. Nothing. Trued to reset them, charged them to full, reset phone. Still nothing works. Will not be buying anymore samsung headphones until these issues are fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mark, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Please check out the article titled, "Galaxy Buds disconnect from phone often" for some helpful troubleshooting steps that you can take to help resolve what you have described that you have been experiencing with your Galaxy Buds2 Pro. If you would like additional assistance afterwards, feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds fell out of case after opening it and fell into sewer. I thought this would be covered under warranty but it is not. This was after owning the earbuds for only one week. I explained the situation to best buy and they informed me that this is considered to be a lost item and my ear buds are not covered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CynthiaS, we appreciate you taking tim eout of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to answer any warranty questions you may have regarding what is covered. We have the warranty information in full available online and additional extended warranty options that you can always explore with any of your Samsung products. Please, don't hesitate to reach out to us if you have questions or would like to share additional feedback. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Fit, Sound quality
Pretty comfortable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the crowded world of wireless earbuds, Samsung introduces its newest iteration of their Buds series. Out of the box you get the buds, the carrying/charging case, a USB-C to USB-C charging cable, different sized ear attachments, and some inserts. The case has this nice rubberized finish to it, it seems pretty sturdy. You have an indicator light on the front of the case that shows you the charging status. On the back you have the USB-C port. On the inside you have another light indicator showing that shows if the earbuds themselves have a good charge. The buds themselves have this nice matte finish material. They fit really nicely as well. Connecting them to your phone is really simple. (I have an iPhone, so the experience may vary). When I opened the case, I saw a blinking light, I turned on the bluetooth, found the buds, paired them, that's it. I didn't have to download a single app to get them paired. The touch feature on the earbuds are nice and responsive. You press them once to stop audio or a movie, or to answer a call. The sound is where I was really impressed. It doesn't have the deepest base, but the base is there for anyone who like a good dose. I'm disappointed that I couldn't change any of the setting in regards to the sound. (Unless there was an app I was supposed to install that had this feature) All in all, it's a good pair of buds. With the lack of features, I'm not sure I would pay this much when there are other earbuds with more added software features.
I would recommend this to a friend Great Fit and Sound Issues with The APP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original Samsung buds and loved them. The Pros work great how we the app setup doesn’t work with my new Pros so not sure how to fix this issue
I would recommend this to a friendEarbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im normally a big fan of samsung earbuds as this product looks very stylish and sleek unfortunately the older models of this product were more comfortable this model is extremely uncomfortable and caused lots of pain to my ears
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy ChakakhanV, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they aren't fitting right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra
kool but not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.uncomfortable, very uncomfortable. and you hear yourself talk. the rubber insert is easily stuck in your ear and hard to remove
No, I would not recommend this to a friendNo good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drive a eighteen wheeler and everybody i talk to says they can hardly hear me for all the noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey MichaelD, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you on a daily basis, especially when used for work. We have an article on our website titled "Use call features on your Samsung earbuds". If this article does not help enhance your audio quality during your calls, you can also work with the Samsung Support Team to help ensure you have the full functionality and experience of your device. Thank you for being a Samsung customer. -Elizabeth
Worst Product Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Product ever. bought a new one and was sent either a used one or a fake version. when it arrived the buds were still in the security alphabox. had to use a hammer to open it. no extra earpieces and no charger cable were in it. the buds themselves kept having a loud static sound when playing music and soon they didn't work. only took 3 days for them to stop working. Can't believe best buy would do something like this
No, I would not recommend this to a friendNot for iphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont work with iphones made for androids only would definitely recommend to people with iPhones
I would recommend this to a friendBrand response from Samsung
Posted .Hey there TinaA, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. The Galaxy Buds2 Pros can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone. Please take a moment to review, "How to connect your Galaxy Buds" if you would like to learn more. If you would like and further assistance or if would like to share additional feedback with us, please feel free to reach out to Support. Thanks for being a cherished Samsung customer. - Debra
Good but not that good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't feel it's any better than the buds too. However I think it's a good product it's just not bethen a sixty dollar Is predecessor
No, I would not recommend this to a friendEar Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The items Best buys sells is the best, most reasonable, and have the biggest selection of colors. None better.
I would recommend this to a friendNot worth the mondy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out of my ear a lot with simple movements and make up stains the white pods.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there GurjitG, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fit of your device is to your overall enjoyment and usage of the device. We have a great article on our website titled "How to wear your Samsung earbuds" that helps highlight the optimal placement of the device in your ear for the security of the fit. The device also comes with additional ear tips in a a larger and smaller size to help get the best fit for your specific ears. Lastly, once connected to your device, you can perform a fit test in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Not a fan
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came marked with pen or something and returned because as with alll buds they pop out my ear.
No, I would not recommend this to a friendDon't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a month now my beats over the ear was louder, Buds keeps slipping even with the small ear buds at the gym. Which is very aggravating that you've to keep fixing them. Keep hearing static noise in the left bud when on nose cancellation.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
I really wanted to like them!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound like a $5 dollar headphones, not a $240 one that's for sure, even my old Bose sports sound way better.
No, I would not recommend this to a friend Only for Samsung phone owners
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it two stars only because you need to have a Samsung phone to use the entire arsenal
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to leave us your feedback, Marek. Each Galaxy earbud model is compatible with iOS through a Bluetooth connection. However, only some models can be used with the Galaxy Buds iOS app. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features require a Samsung device to work. If you have any other questions or concerns, please let us know at Support. -Kelvin
Poor Fit and Poor Battery Life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They missed the mark on a secure fit. These buds are the most unstable fit I've had with buds. I tried running with these a few times and they would just become loose, fall out or sweat would get into my ear and distort the sound. I tried all of the fit types that come with these buds and no success. I'll be discarding these and buying another brand that fits better. Compared to the competition, these buds get half of the battery life at the same price.
No, I would not recommend this to a friendSamsung earbuds pro 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are better than the last ones but the battery life sucks and not many options on the app and you cant manually control the eq
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay in ears. Has a shorter Bluetooth range than the first Pros. Often disconnects from phone.
No, I would not recommend this to a friendDon't buy from best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in horrible condition missing any ear tips and already sounds horrible but can't return!!!
No, I would not recommend this to a friend