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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5982 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the excellent sound quality, comfortable fit, and impressive battery life of the product. They also appreciate its seamless connectivity, rich bass, and effective active noise cancellation. However, some customers find it pricey and are less satisfied with the touch controls and the maximum volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 281 Showing 5,601-5,620 of 5,982 reviews
  • Rated 2 out of 5 stars

    Not as good as airpods pro 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelationsnot good. Need to take both buds off to pause music.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product with good quality sound.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very few colors that are available for style. However, still a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant believe the range with these. Amazing. So happy with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs to be improved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky and tends to drop out of your ear. Prefer the old style bean looking buds as they remain in your ear

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung customer service is the absolute worst. Thankfully Best Buy allows you to return items. That is why they will continue to get my business. Samsung doesn't follow through with their promises. I was told I would receive free AKG headphones years ago for a pre-order, but instead they gave me some worthless Fortnite code. No idea what that even is. Get the Sony buds.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    learning from mistake

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont hold charge long enough should have stayed with cheap ones

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung buds 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like the fit. they kept falling out even changing the sizes didn't help

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Another upgrade.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay if you just want to upgrade no noticeable improvement over my Galaxy Buds Pro.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I got a defect pair but the audio Quality isn't that good in these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Yvette Jackson

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks very kindly for the ear bud's they're awesome

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps breaking

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third pair. I keep having to return them. In less than a month the charging contacts stop functioning on one earbud and it’s unable to charge and unable to be used. I’ve cleaned the charging contacts with no positive results. Hopefully the third pair will last. I’ve already spent over $100 in geek squad service plans.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke down within a year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke down within a year. One earphone plays sound very quietly, unlike the other.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Andrei, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. If you have any questions afterward or if you would like any further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Galaxy ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t access full functionally it iPhone. The ear buds were good just limited on functions

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Excellent size. BUT didn’t last

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side quit working. Can’t get it fixed. Right after get 30 day warranty

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i really like them, only issue is that it keeps saying my right ear has a bad connection

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Earphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not connect all mark phones. This is not good. I can't use except samsung device

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with battery life or fit. Not recommend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    No secure fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing but useless because they do not stay in ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Buds Experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds kept coming out of my ears which was very annoying. Sound quality didn't have enough bass.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Buds Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung Buds Pro. Nice upgrade and better range

    I would recommend this to a friend