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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5957 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 220 Showing 4,381-4,400 of 5,957 reviews
  • Rated 5 out of 5 stars

    Great Audio

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! My favorite ear buds. I use them all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality noisw control good bass................

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey GuadalupeP, thanks for taking the opportunity to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your feedback as we improve the functionality of our product line. We're ecstatic to hear that you have been enjoying the unsurpassed quality of your Buds2 Pros so far! Feel free to contact Support if you would lie to share any other feedback with us or if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great, I haven't had a problem with them and also they are really easy to use if used with a samsung of course but overall they are great specially when you download the samsung wearable app wich allows you to use your earphones with a lot more stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great earbuds, overall

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work really well!! My only qualm is with the metal sensors on the buds that allow it to charge in the case. The senors sit right on the inside of my ear and tend to hurt after 45 minutes to an hour of wearing them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sammy ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. Not really a great fit for my ear, but sound amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless Connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far, has good connection with third-party devices, services, and with most other smartphone brand that also uses the Android operating system, it helps this earbuds have a nice and seamless connection with other brands.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Won’t stay in ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t stay in ear. Tried everything and still will fall out try to push them back in and you pause the song.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    They should stick with phones and tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money, at least in my experience. Bought them to use with my TV and, when they work, they're pretty good. But the seamless switching between devices is a joke and, on several occasions, I've put them in only to find that I had no usable volume. Some time later, they usually start working okay for no apparent reason. Can't get them to connect to their dedicated app, and Google gave me a laundry list of things I need to try to get them to work. That's too much work to have to do every few weeks, so I guess I'll just have to cut my losses and buy a different brand to replace them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Sgtbert, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds2 Pro. We appreciate your candor as we strive to make improvements on the functionality and performance of our product line. Samsung offers a 12-month warranty on your product for manufacturing defects in materials and workmanship. Galaxy Buds have a quick Bluetooth connection switching feature that allows you to easily connect additional Samsung devices. While using this feature, you can easily switch your Bluetooth connection between multiple devices that have signed into the same Samsung account because the pairing information of the earbuds will be synced to other devices that are using the same Samsung account. No need to pair each device individually. If the earbuds do not connect to your device, the connection pop-up window does not appear, or your device can't find the earbuds, tap and hold both of the touchpads of the earbuds' while wearing them to enter manual Bluetooth pairing mode. Once you have entered the Bluetooth pairing mode, you will hear a sound. Please take note that you will not be able to use this method if you are playing music and you have set the volume adjustment as a preset tap-and-hold feature. If you have multiple Bluetooth audio devices connected to your mobile device, you can use the Media or Devices panel on Android 10 or higher phones to switch connections between the different devices. Please feel free to check out, "How to connect your Samsung Galaxy earbuds" if you would like to learn more about your seamless connection feature. If you have any questions for us after or if you would like any further assistance, please feel free to contact Support. Thanks for being a valued Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Comfy, great sound, while taking calls.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for falling asleep listening to an audiobook!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. Worked grear from August 2024 of last until the first week of July 2025, then the right one decided to not work right. It sounds hollow and has zero noise canceling. The left works just fine. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Codfan81, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Restart or reset your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your device. If you would like any further assistance afterward, please do not hesitate to contact Support. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    W

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the buds and really want another pair I love samsung..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Christmas gift to give

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves them he uses them everyday! He told me these are the best headphones for his job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fit in ears and all the features. Really enjoy wearing them out while doing shopping or just kicked back in chair relaxing. Just wished battery lasted a little longer. But fortunately they do not take long to charge back up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost perfect 4.5 Stars

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, Stellar. They won't stay in my ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not very satisfied

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy that they keep falling out from my ear but other than that the sound quality is good.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi KristyH, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like further assistance or if you have any questions for us, feel free to contact Support at your earliest convenience. Thank you for being a cherished Samsung customer. - Debra Samsung

  • Rated 4 out of 5 stars

    Apple users caution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice ear buds. Only issue is I bought them as an alternative for the AirPods Pro’s and unfortunately you can customize any of the settings on an apple device. Apparently there are a lot of options for android users so if you have an android I’d highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very comfortable very good sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad i bought these instead of the lower samsung buds the only thing i wish it had was gps for the case if you lose the buds in the case there is no way to find them unlike the apple airpods

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great that you can use one ear bud over the other or Visa versa And the fact that I work at a gas station and can leave it to wear. The microphone will reverberate the conversation from my customers into the headphones. Fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had some other cheaper brands and also the Samsung buds, which are decent. These are worth the money. The clarity when your talking to someone. They say they cannot tell that i am using ear buds like the previous ones. These also let you adjust the levels to some presets. I wish this setting would allow a custom setting but at least it can be adjusted. BTW I bought mine before Thanksgiving week because they were on sale, They went on sale for even more during black Friday and Cyber Monday and then they kept a sale after that and I simply went in and notified Best Buy and they gave me the money back on what I didn't save during the sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones arrived fast. Came in 2 days. I was super happy cause i lost my other ones ☺️

    I would recommend this to a friend