Customer Ratings & Reviews

Hi there LarryG, thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. Be sure to check out, "How to wear your Samsung earbuds" for more helpful information on getting the perfect fit. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra

Thank you for taking the time to share your feedback on the Galaxy Buds2 Pro, Mary. We're thrilled to hear that you are enjoying the sound quality of your Buds. The immersive listening experience begins with full 24-bit audio, providing clear and rich sound. Additionally, the Intelligent Active Noise Cancellation minimizes even the loudest sounds, allowing you to focus on what matters most. When you want to engage in in-person conversations, switching modes is easy with Intelligent Conversation Mode, which utilizes voice detection. We noted your concerns about not being able to keep the buds from falling out. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you're wearing them correctly. From the Galaxy Wearable app, tap Earbuds settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We recommend trying this fit test to make sure that you are wearing the buds properly. If you have any further concerns or questions, do not hesitate to reach out to us at Support. -Kelvin

Hey Crissie, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they aren't fitting right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Feel free to review, "How to wear your Samsung earbuds" to help resolve what you may be experiencing with fit. If you would like further assistance afterward, feel free to contact Support. Thank you for being a trustworthy Samsung customer. - Debra