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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5958 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 5,958 reviews
  • Cons mentioned:
    Touch controls

    Rated 2 out of 5 stars

    DON'T BUY THEM PLEASE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad in phone calls usually the person you call does not hear you will, the ambient sound is extremely robotic, the touch controls are miserable due to accidental touch, music sound is not so clear, never fit your ear, man every thing is suss with them Especially The active noise cancelation.It's the worst at all.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello KhaledK, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your Buds2 Pro. You may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. You'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to getting that perfect fit. Also check out, "Use Active noise canceling on your Samsung earbuds" and "Use Ambient sound on your Samsung earbuds" to help resolve what you have described. If you have any questions for us after reviewing these resources that have been shared, feel free to reach out to Support. Thank you for being a treasured Samsung customer. Debra Samsung

  • Rated 5 out of 5 stars

    Definitely a must buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. Use daily at work and at the gym.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfect since more than 6 months, i really

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful, Great sound and battery life is great & the price is good. The noise canceling really works fantastic

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great sounds and easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are great! made the switch from iphone to andriod and had to swap out my airpods for these. so far i like them better than airpods but i wish there was more instructions/tutorials for any touch features, other than that, these seem to work as advertised!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for listening, jury still out on phone calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wifes uses them for workouts and seems to love them so far. No complaints. I have noticed the speach during phone calls might be a bit distant, but have not completely validated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cute but bigger than expected.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, but a bigger fit than my AirPods that I was used to. Matched my phone perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very clear sound.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for bluetooth earbuds. The volume goes up wnough to enjoy the music but not harm your eardrums.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. Only downside is they are very sensitive to my jaw movement when lowering the volume

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's first earbuds. She has used them sparingly and is still early in her learnings curve but she is great with these type of things. So far, so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Melly's Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall buds but the buds have not been working on some calls and also on my WhatsApp video calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family loves to use their earphones at all times, sometimes too much.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Painful to wear.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love these headphones. I just bought a new galaxy phone and thought they would pair perfectly together. Unfortunately in my case the Galaxy Buds ended up being incredibly painful to wear. I couldnt wear them for more than 5 minutes and when I took them out of my ears they were bright red where the buds had been rubbing. I returned them. They still get two stars from me because the sound quality was great, the case was small, and the app was easy to use. If they hadn't been so painful I would have kept them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and comfortable feel the battery last long and will connect to your phone one you place in your ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blamone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great, i would recommend to all my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift win!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a pair myself for a while now and got my wife a pair for Christmas; she love them! No more tangled mess and phone adapters!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She loves it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased them for my wife and she loves them. She will not take them off... She says it was the best Bluetooth headphone she ever had. Nice job Samsung

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product. I did receive an incorrect product earlier but the support staff at Best Buy did help in sorting things out there. They were helpful and assisted in the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really great earbuds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really great earbuds! I really like all the features that they offer. Samsung is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband and he absolutely loves them!

    I would recommend this to a friend