Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 6510542
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Son didn't like shape or feel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning. Teen son hated the shape and feel. I think the sound was all right. Bummer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations MomOfGamer, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a faithful Samsung customer. - Debra
Small inner ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small inner ear, so hurts my ears for a long use...
I would recommend this to a friendWhy Bestie Buy why or is this a Samsung problem
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked awesome for 6 months. Then started hearing static in right then gradually just a peep. I even checked my other ear to make sure I wasn't losing my hearing. Shortening this up a bit. My very intelligent daughter says Mom! These are $$pensive. Take them back. Well I bought them online. They are less than a year old. They will just swap them out. Can't we just swap out thru shipping? Uhmm not sure what Total Best buy membership is for. Not helpful 59 minutes and counting...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jsick, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear how much you initially loved your earbuds. We have a great article online to help you troubleshoot this matter titled "No, low, or poor audio quality on Samsung earbuds". You can also work directly with the Samsung Support Team about your manufacturer warranty and other troubleshooting options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
Sammy ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. Not really a great fit for my ear, but sound amazing
I would recommend this to a friend- Pros mentioned:Sound quality
Case no longer charges Left Earbud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these earbuds on December 3rd. Today, December 26th, the case no longer charges the second earbud. While these may sound better than the $40 esrbuds i had before, they are still working after 2 years. Dont waste your money on samsung products.
No, I would not recommend this to a friend Not ideal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They drop call and then if you touch them while in your ear the call is cut off and they easily fall out your ear since i am think if to return them or give them away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Maggie, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your earbuds have several built-in commands to enhance your user experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient sound. You can even launch Spotify on most Galaxy Bud models, including the new Galaxy Buds2 Pro. Take a moment to review, "Touchpad commands for your Samsung earbuds" to get better acquainted with your touchpad controls when you have some time available in your schedule. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Also check out, "How to wear your Samsung earbuds" if you'd like to learn how to achieve the perfect fit for your Galaxy Buds2 Pro. If you would like any further assistance after reviewing the resources that have been provided or if you think of any questions that you may have for us, let us know by reaching out to Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
Ear bud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feel light the ear bud is going to fall out of your ear.
I would recommend this to a friendNot ideal for noisey enviroments.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them... or try to use them for work in a shop environment. The active noise canceling gets overloaded by using an air hose around them specifically. My old galaxy buds did not have this issue.
I would recommend this to a friendSamsung galaxy buds pro 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that when i chew the volume goes u..............
I would recommend this to a friendHoliday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son said he likes them. They work well as he hoped for.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud after just a few uses has awful peaking static, and feel i need a replacement, but best buy has left me pretty high and dry with no easy way to figure out how to do that. Other than this problem, i think they're a good quality ear bud for Samsung devices.
I would recommend this to a friendNice but...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sound quality. Battery lasts. Only problem is they kept disconnecting from the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for taking the time to reach out to us, Stacey. We always look forward to hearing from our valued customers. We see that you reached out regarding the Galaxy Buds2 Pro. With its revolutionary 24-bit High Fidelity (Hi-Fi) audio, your listening experience with these wireless buds will be unlike any other. Every high treble and deep bass will be heard and felt as you immerse yourself in 360 audio. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. We encourage you to check out our article "Galaxy Buds won't stay connected to phone" for options to help troubleshoot this. If this continues to be your experience, please do not hesitate to reach out to us at Support. -Kelvin
Okay for chilling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're good if you're sitting and chilling. Second you do anything physical or even build up any sweat at least for me they won't stay in my ears and it becomes annoying
I would recommend this to a friendBrand response from Samsung
Posted .Hey Jray, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. If you are looking for a more secure fit with your device, you can work with the additional ear tips that come with this device in a larger and smaller size. We have an article on our website to assist you as well titled "How to wear your Samsung earbuds" to help with the optimal position to secure the fit of your earbuds. Lastly, you can perform a fit test on your earbuds when connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
Galaxy buds pro 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has nice sound, but bluetooth connectivity is not where it needs to be. For this reason i might have to return it, maybe got a bad batch i dont know.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Sierra, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us and we'd be more than happy to help you with the connection of your device. We have an article available online to help you with this matter at your convenience titled "Galaxy Buds disconnect from phone often". You can also work with the Samsung Support Team if you continue to have this experience or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
The Best Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My fiance loved the sound quality from these ear pieces
I would recommend this to a friendNot a comfortabe fit for me..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my ears, they aren’t comfortable and have fallen out several times. I use the middle size plug, if i use the smaller size, the sound is not as good. They do have a food sound however, but the fit is disappointing…I guess everything is not for everybody.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return a pair because one earbud wouldn't charge. Got a replacement set and I'm only getting 3 hours of battery life and not the advertised 5 hours. So far I've only used them for talking and not music so not how long the battery lasts if I was just listening to music.
No, I would not recommend this to a friendSamsung Galaxy Pro 2 Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I can only give a 2 for the overall rating. These were probably the best that Samsung has sold. However, they must have changed to a cheaper material. Earbuds caused severe inner ear irritations in both ears that caused swelling, pus/crusty ears, ear pain and a doctors appointment. I have always been a Samsung earbuds wearer and this is the first time with an issue. If wasn't for the irritations, these buds would have gotten a 5 plus all the way around. I'm waiting to see if there's a Class Action Lawsuit because there are thousands of the same complaints from people across the world. Sorry Samsung go back to the old quality material.
No, I would not recommend this to a friendLavon
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an very good bluetooth the right side always go out i would not recommend these too anyone but the sound was good when fully working
No, I would not recommend this to a friend- Cons mentioned:Price
Refused to honor advertised price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PURCHASED and paid for these ear buds using the promo from my purchase of Samsung S 23 Ultra. The promo price was for $100. The transaction ocurred around the end of November. Went to pick them up a couple weeks later only to find that they returned them to stock and had refunded my money, without any notification. I wanted to repurchase them, but now the price is back at current price. Again, these were bought and paid for, not just on hold.
I would recommend this to a friend