Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 6510542
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Good sound quality but hella uncomfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't fit too well, quite uncomfortable to use. Going back to my old buds I instead
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey IanD, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like to share any other feedback with us regarding your purpose or if you would like any further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer. - Debra
Very disappointed!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order this head phone in July 13 and is yet to receive my order. It’s now July 28th.
No, I would not recommend this to a friendSamsung bud 3
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some app can not go though it and it easy to out ò your ear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Vinny, thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Experiencing discomfort with earbuds—whether they're too tight or too loose—can be frustrating, especially during activities like jogging or when enjoying music. Samsung earbuds offer a solution to this common problem. If you find the fit isn't perfect, try switching out the earbud tips or wingtips if your model has them. Using the right size tips for your ears ensures a snug, comfortable fit that enhances sound and call quality. Take a moment to review, "How to wear your Samsung earbuds" to help resolve what you may be experiencing with your Buds2 Pro fit. If you would like any further assistance or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a dedicated Samsung customer. - Debra
Ear infections and no battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds cause a bad reaction in my ears.Almost an ear infection everytime. (Yes I sanitized them out the box and again when I tried them again)I've had a lot of different earbuds and ear pieces over the years but something about these are different. Sounds good other than the occasional blip that I've heard more than once. Battery life isn't great. Unfortunately not a purchase I'd do again if given the option. I thought I was treating myself with a high dollar purchase but I treated myself to days of fluid filled flaky ears. I could have got 3 pairs of skull candies and had a more enjoyable experience.
No, I would not recommend this to a friendNot functional!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I will be returning these. After going through a couple of skull candy earbuds because I really just needed a pair and don't care about the latest and most flashy earbuds, decided to "upgrade" to a Samsung pair to go with my Samsung Android. I really thought this experience would be better, but not so, they don't stay in my ears, no matter the size of the earbud protector. I hang ppl up all the time with the slightest touch. These are just no good and I really hate I have to go to Best Buy AGAIN and return another pair, but I tried and they are just not functional.
No, I would not recommend this to a friendMY EARS HURT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER STAY IN.they are painful when they are in there, and if they aren’t in, they are falling on the gym floor and rolling under a dusty piece of equipment. Noise cancelling is NOTHING compared to beats, I can hear all the gym noise around me. Wish I could return them. They physically hurt in my ears and I have the smallest attachment on them,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey BridgetB, thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. Be sure to check out, "How to wear your Samsung earbuds" for more helpful information on getting the perfect fit. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra
Maybe average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best. Falls out of my ear and speaker blown out within 2 months, volume not turned all the way up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KaydeeP, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important your device is to you every day and we would be happy to help you with any aspect of your device is that causing difficulty. With regards to the fit we have an article available online titled "How to wear your Samsung earbuds" and recommend performing a fit test in the Samsung Wearables App. For the speakers we have an article available as well titled "No, low, or poor audio quality on Samsung earbuds". You can also reach out directly to the Samsung Support Team for assistance directly with your device. Thank you for being a Samsung customer. -Elizabeth
- Pros mentioned:Sound quality
Disappointed Samsung fan.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They pick up all the background noise. I wish i could return them and try the bose. Outside of that they sound great.
No, I would not recommend this to a friend Not worth the cost!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed! I hear the static sound everyone is talking a bout and it does not stay in my ear!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Jenks8, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the best products on the market to our customers. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. If your Buds2 Pro aren't fitting correctly, you can simply swap the earbud tips and/or wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you have any questions for us or if you would like further assistance after reviewing the resource that has been provided, let us know by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra
- Pros mentioned:Fit, Sound quality
Great but terrible battery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, right fit, but terrible battery, just wait for the second version of these
No, I would not recommend this to a friend Almost but not quite
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning due to the buds not staying in my ear and also wasn't comfortable over time as I had to keep adjusting them. They might work well for others just not me i haven't found a earbud that stays in my ear.
I would recommend this to a friendNot that great at sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit disappointing at the sound and the cancellation compared to same price or even lower price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Meuto, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your Galaxy Buds2 Pro and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a staunch Samsung customer. - Debra
- Pros mentioned:Sound quality
Great buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my fiancé. I am a complete Apple fan, however he loves Samsung. The sound quality is phenomenal. The only issue is answering calls.
I would recommend this to a friend Worst earbuds ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I borrow the worst earbuds ever one of them stopped working only after a week would not recommend
No, I would not recommend this to a friendSamsung Pro Earbuds okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are larger than i thought they would be. I ha e one ear in which the bud does not fit well and becomes somewhat dislodged and i find myself frequently pushing it back in.
No, I would not recommend this to a friendPurple
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a little small for my esr keeps fsllung out but other than that they work great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there AshleyD, thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like further assistance, please do not hesitate to contact Samsung Support when you have the available time to do so. Thank you for being a loyal Samsung customer. - Debra
Not the best- Jabra still wins this one for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great until they get even sweat on them. They are NOT water resistant at all. Samsung said they would not replace or repair them even though they have never been near moisture. Im assuming sweat got to them from my workouts
No, I would not recommend this to a friendOne ear not working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sould have given higher sound quality but One of the ear pieces completely died
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your feedback on the Galaxy Buds2 Pro with us, Natalie. Immerse yourself in a new world of sound with the Galaxy Buds2 Pro. Featuring revolutionary 24-bit High-Fidelity (Hi-Fi) audio, your listening experience will be exceptional. Enjoy every high treble and deep bass note as you dive into 360 audio. We hate to see that you've experienced challenges hearing from one of the earbuds. We recommend checking out our "Samsung earbuds do not turn on or charge" article for options to help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this does not help, please do not hesitate to reach out to us at Support so that we can further assist you with this. -Kelvin
Headphones dont work separately
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use one headphone at a time. The left headphone does not work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Diggy, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you have you lost or misplaced one of your Samsung earbuds, like the Galaxy Buds2, you can still enjoy your music until you find the missing earbud. Just use your single earbud with the phone that both earbuds were previously paired to. Take a moment to review, "Use a single Samsung earbud with your phone" and "Sync the Samsung earbuds to each other" when you have the free time available to resolve what you have described to be experiencing with your Galaxy Buds2 Pro. If you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra
Very pretty, but not very comfortable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these head phones at first but they can be annoying to lay down with in your ear. They are very pretty and easy to use, but can cause my ears to become a little sore after a while. I also notice they die very quickly compared to some other ones and that sometimes they don't want to charge properly which is super frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ZoeL, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you were pleased with the audio quality and features of your earbuds. We have an article available online to help you best understand the battery of your device. This article is titled "All about your Samsung earbuds’ battery life". You caqn also work directly with the Samsung Support Team for assistance in additional troubleshooting if you continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth