Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 6510542
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Good but not great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice but my first addition of these ear buds does more than these I can't replay or skip songs on my music app but they do fit better in my ears
I would recommend this to a friend- Pros mentioned:Fit
Buds 2 pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't belive how horrible these fit in the ears, you spend more time catching them and readjusting then anything else. Shame. But airpods for the win I guess. They stay in ear even during excercise. But obviously I can't utilize all the features
No, I would not recommend this to a friend Do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever. Wasted so much money on these. They dont last long and the sound quality is no good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey BettyC, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. From your early morning workout to a late night of studying, you want your earbuds' battery to last as long as you do. We'll give you the inside scoop on battery charging tips, steps to take to get the most out of your battery, and how to prevent damage to your earbuds. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Galaxy Buds2 Pro give you up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Please feel free to check out, "All about your Samsung earbuds' battery life" for more information regarding the life of your battery. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Tae a look at, "No, low, or poor audio quality on Samsung earbuds" for some helpful troubleshooting steps to help resolve what you have described. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
Longevity is bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having them for 1 year one ear bud stopped working. Before that they were a great product.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Must buy for Samsung users
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these ear buds they awesome sound amazing and they noise canceling works awesome.
I would recommend this to a friend SOUND IS TERRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought these earbuds would work much better compared to other brands. I have a Samsung smart tv and same brands work better. But to my frustration, these earbuds started to deteriorate in sound. I tried to ignore it! But the sound quality was becoming worse. The sound intermittently goes out. It also had this irritating scratchy sound!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "No, low, or poor audio quality on Samsung earbuds" when you have the available free time to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your audio quality on your Galaxy Buds2 Pro. Feel free to contact Samsung Support afterwards if you would like any further assistance or if you have any questions for us. Thank you for being a loyal Samsung customer. Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Comfort
Solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not big on earbuds, but these are comfortable and sound pretty good. Wish it had more touch features for the price.
I would recommend this to a friend - Pros mentioned:Battery life
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Settings, Easy to use. Great battery . good size for earbuds you want to hide
I would recommend this to a friend Outdoor Bluetooth connection very poor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, fit and comfort are a definite improvement over the Galaxy Buds. But when outside (i.e. running) bluetooth connectivity is very spotty - to the point I can't get through most songs. I have followed manufacturers instructions, updated the firmware to the latest version, unpaired and paired again. No avail. Am returning the buds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Texylvanian, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your device. Feel free to reach out to Support afterward if you would like further assistance. Thank you for being a steadfast Samsung customer. - Debra
Not so good on more than one feature.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed by the fit using any of the supplied earbud tips....and noise canceling is not so great. Having used comparable Sony S-buds these were a trial replacement but not even close to the quality of fit and noise canceling Sony offers. So I returned these and am back using Sony. The app and integration with the phone however is fantastic as is the sound.
No, I would not recommend this to a friendOk, not for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, unfortunately too big, they will not stay in my ears.
I would recommend this to a friendBrand response from Samsung
Posted .Hey there CindyM, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how valuable the fit of the earbuds are to you enjoyment and continued usage. This device does come with additional ear tips in a smaller size if the originals were too large for your comfort. We also have an article available online titled "How to wear your Samsung earbuds" to help you with the optimal placement. Lastly, you can perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
You might find out you have a nickel allergy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was great, but I had an allergic reaction to the nickel in these buds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Foxer, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro. We are happy to hear you found the audio quality to be so great with your device. We do our best to list all of the materials we use in our devices online to help our customers make informed decisions for themselves. Please, reach out to us if you have any questions or would like to review any options that may be available to you to ehlp with this matter. Thank you for being a Samsung customer. -Elizabeth
There are ok... but not the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are ok, but i wouldn't buy it again. I had a Sony's earbuds before and they were way more superior all the way around.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Not that user friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly connection. Connection issue. Sound is decent
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sound was good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds sound was too good. We can hear 3d audio surrounded over your ears
I would recommend this to a friend - Pros mentioned:Sound quality
I love my Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sleakness and the quality is awesome. The quality of material is great.
I would recommend this to a friend No worth the price paid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all that they are made out to be and for the price. Dont stay in my ears very well as tgey arecalways falling out
No, I would not recommend this to a friendEh.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is lacking. No good seal. But esky for gym usd.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Customer, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "Use Active noise canceling on your Samsung earbuds" and "Use the intelligent audio features on the Galaxy Buds2 Pro" when you have some free time to learn some awesome tips about using your noise cancellation feature on your Galaxy Buds2 Pro. If you would like any additional assistance afterwards or if you have any questions for us, feel free to contact Samsung Support. Thank you for being a dedicated Samsung customer. - Debra
Didn't last 1 year, support adds unnecessary steps
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second pair of Samsung pro buds, using newest Samsung phone, subscribed to Samsung care program. One earbud squeals when putting it in my ear. Samsung support is requiring me to go in person for warranty meeting at a ubreakfixit store. Buds are still in warranty but having to go to a third party store for a meeting feels like bad support I will probably rethink my all Samsung approach in the future. Buds not lasting 1 year and adding unnecessary steps to replacement makes me rethink Samsung devices. Even fitbit didn't require in person meetings for items under warranty. Right bud also plays and half volume.
No, I would not recommend this to a friendGood sound, Bad fit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, when you can get them to stay in your ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings CourtneyB, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Be sure to take a look at, "How to wear your Samsung earbuds" for some helpful information regarding getting the perfect fit for your Buds. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer. - Debra