Customer Ratings & Reviews

Aloha Butlmars, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There is no app support for the Galaxy Buds, Buds Pro, Buds2, Buds2 Pro, Buds3, or Buds3 Pro with iOS products, but you can pair them with Bluetooth to stream music, make calls, and use touchpad controls. If you would like to learn more, feel free to review "How to connect your Samsung earbuds." If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

Greetings A5TR07V0M1KL, thanks for taking the time to share your thoughts with us about the Samsung Galaxy Buds2 Pro. We appreciate your feedback as we improve the design and functionality of our product line. Samsung provides a 12-warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds2 Pro provide up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you would like to learn more about your battery life, feel free to check out "All about your Samsung earbuds’ battery life." If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thanks for being a faithful Samsung customer. - Debra

Salutations LeannB, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up to date. Be sure to glance over, "Galaxy Buds won't stay connected to phone" for some helpful troubleshooting steps you can do unassisted. Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment and your phone model. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves. Feel free to reach out to Samsung Support if you have any additional feedback to share with us or if you would like further assistance. We're always here to help you in any way that we can! Thank you for being a faithful Samsung customer. - Debra

Hey there TinaA, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. The Galaxy Buds2 Pros can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone. Please take a moment to review, "How to connect your Galaxy Buds" if you would like to learn more. If you would like and further assistance or if would like to share additional feedback with us, please feel free to reach out to Support. Thanks for being a cherished Samsung customer. - Debra

Hi there Lana, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis. We recommend taking a look at a great article on our website titled "Use call features on your Samsung earbuds". We also have the Samsung Support Team available to offer additional assistance if necessary. With regards to the fit, if you haven't done so already you can work with the additional ear tips in a larger or smaller size included with your device. We also have an article on our website titled "How to wear your Samsung earbuds" to help ensure the placement is optimal for the security of the fit. Lastly, you can perform a fit test while wearing the buds in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth

We appreciate your candid review, Demetrius. We strive to provide our customers with the best experience possible. We see that you are reaching out about your Buds2 Pro. Samsung offers a 12-month limited warranty that covers manufacturing defects with Samsung Care. Please reach out to us at Support so that we can gather additional information and provide the assistance you need with this. We look forward to hearing from you. -Kelvin

Good day NatalieG, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality on your Galaxy Buds2 Pro. If your Buds2 Pro aren't fitting right, you can simply swap the earbud tips and/or wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Your Galaxy Buds Pro, Buds2, and Buds2 Pro come with earbud tips that are similar to those on the Galaxy Buds and Galaxy Buds+. If there is a gap between the ear tip and the earbud, sound may leak out and the earbuds' performance may be poor. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you would like additional assistance, please feel free to reach out to Samsung Support when you have the free time to do so. Thank you for being an unwavering Samsung customer. - Debra

Thanks for taking the time to share your feedback on the Galaxy Buds 2 Pro, Lolo. Our customer's feedback is always invaluable to us. The Buds2 Pro is equipped with Intelligent Active Noise Cancellation and Enhanced 360 Audio. We hate to see that you are not able to hear sound from one of your buds. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We'd like to gather some additional information so that we can further assist you with this. Please reach out to us at Support so that we can get this resolved. -Kelvin

Hey IvanC, thank you for finding the time to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your earbuds can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features won't appear in the app unless you've already connected the earbuds at least once. When you have some free time available, please take a moment to review, "How to connect your Samsung Galaxy earbuds" and "How to wear your Samsung earbuds" to help resolve what you have described to be experiencing with your Buds2 Pro. If you would like any further assistance after reviewing the resources that have been shared, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra

Aloha VictorG, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the best products on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. If you have any questions for us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer. - Debra

Howdy DanielleW, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Bud series earbuds (like the Galaxy Buds2 Pro), getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Please take a moment to review, "Connection issues with Samsung earbuds," "How to connect your Galaxy Buds," "Touchpad commands for your Samsung earbuds," and "All about your Samsung earbuds’ battery life" to help resolve what you have described to be experiencing with your device. Let us know if you would like any further assistance after reviewing the resources shared by contacting Samsung Support. Thank you for being a devoted Samsung customer. - Debra