Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 6510542
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Not compatible with iphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not Best Buy it’s the product. This is the worst $300+ dollars I’ve spent. The Samsung app is not compatible with the iPhone, and with that being said you can’t not change songs, because that a setting feature you have to change through the Samsung app, but again it’s not compatible with the iPhone.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't like these. I love the old ones better. These will not stay in my ear at all so I gave them away.
No, I would not recommend this to a friendLarge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these only to realize that they are big and doesn't fit smaller ears. Had to return.
No, I would not recommend this to a friend- Pros mentioned:Bass, Sound quality
great buds for android phones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the good: - sound quality - Sound quality for these is actually surprisingly good. (I'll save sound *signature* details for below). Details are crisp and clear, with strong but not overpowering bass. So then how could sound be good but tuning be bad? - design - I love the super slim matte black design of these. Great for throwing into your pocket when on the go. - ANC - While not necessarily up to Apple or Bose standards, still very good in my experience. - charging - both wireless QI and USB C - call quality - In my testing, call and mic quality is quite good and can be used as daily drivers for Zoom, Teams, etc. the bad: - tuning - If sound quality is good, then how could tuning be bad? This is, of course, a matter of personal taste, but for me the sound signature is lacking. Sound stage (where instruments sound like they are in relation to each other) is mostly non-existent...everything is basically crammed up inside your head with no space between the sounds. In addition, the highs, while admittedly sound great, are a bit too forward and fatiguing. It is possible to use EQ to tune some of this out, but it can't be changed completely. misc: - iphone vs. android use - As expected, these buds have some additional features when connected to an android device, which i did not test. i tested with an iphone, but with an android phone supposedly you get all of the fast switching/easy pairing etc that you get with say, apple airpods and an iphone. with my testing on an iphone, they are simply earbuds. - battery life - These things are tiny even with the case, so it doesn't surprise me that the battery life isn't amazing. They are in line with other buds of this size though...5-ish hours on buds alone, another 5-6 charges from the case. - contols - The controls aren't bad by any means, pretty standard for buds. My only issue is that they, seemingly like every other bud on the market, are super easy to hit when simply adjusting them during use. Not a huge deal, more of a nit-pick. overall: A solid entry from Samsung, these buds aren't perfect but do more than compete with other similar entries in the market. I would put them on par with Apple airpods pro, but certainly not up there with the likes of Sennheiser momentum buds in terms of sound quality alone. 4 stars.
I would recommend this to a friend Improper fit and keeps falling off
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improper fit and keeps falling off , I just opened today and it keeps making strong beeping noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there ZXCV, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Please take a moment to review, "How to wear your Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your device. Feel free to reach out to Support if you would like any further assistance after reviewing the resource shared. Thank you for being a valued Samsung customer. - Debra
No good fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of the tips fit my ears and the buds kept falling out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gregory, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important that ideal fit of your buds is to you on a daily basis. If you haven't done so already we have a great article on our website titled "How to wear your Samsung earbuds" to help with the ideal placement, and you can perform a fit test while wearing your buds in the Samsung Wearables App to help ensure the ideal placement of the buds. Thank you for being a Samsung customer. -Elizabeth
The product is good and I still like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked out well in my own experience and i will recommend to anyone that need one
I would recommend this to a friend- Cons mentioned:Price
Gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional product.Arrived in a timely manner. Extremely pricey though unfortunately.
I would recommend this to a friend Not as good as airpods pro 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelationsnot good. Need to take both buds off to pause music.
No, I would not recommend this to a friendUncomfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fall out my ear. They won’t connect to the app and they hurt after a period. I preferred my older generation jelly beans. I wish I would have just got another pair instead of upgrading. Also the tapping to change or answer a call sucks. I tried for a week, it just doesn’t work.
No, I would not recommend this to a friendDon't waste your money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buying the brand. These suck! They only last 5 hours and when hair is wet it pauses on it own. They fall out so much. It's so frustrating!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Aimer1324, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds2 Pro provide up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. For more information, please take a moment to review "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your battery life. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Check out, "How to wear your Samsung earbuds" to learn more. If you would like any additional assistance, feel free to contact us again at your leisure. Thank you for being a steadfast Samsung customer. - Debra
- Pros mentioned:Sound quality
Sits uncomfortably in the ear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are noise canceling. Only thing i gotta complain is how they fit on my ear.
I would recommend this to a friend Ear bud died after not to much use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about a year and one was slowly disconnecting more and more and finally gave out today. Went hrough the samsung forms and nothing helped. Bummed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Jonathan, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be happy to assist you with what you may be experiencing with your Buds2 Pro, however, we are missing some details that we would need in order to effectively assist you. Please do not hesitate to reach out to Samsung Support for further assistance and/or help with troubleshooting your Buds2 Pro. Thank you for being a faithful Samsung customer. - Debra
learning from mistake
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont hold charge long enough should have stayed with cheap ones
No, I would not recommend this to a friendDoes not last long
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them with the expectation of these lasting a full working shift when in reality they only last about 3 hours on a full charge. Their description of battery life is lacking dramatically. So returned them and now shopping for something that actually will last 8-10 hours per charge.
No, I would not recommend this to a friendEar music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in a great supply like really nice and easy to use in cool color
I would recommend this to a friendAudio only last a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month youre lucky if one bud still works surprised they havent fixed this yet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there GGGG, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. We value your feedback as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your audio quality, however, we need a few more details regarding what may be occurring with your device before we can do so. Please feel free to contact Support at your earliest convenience for further assistance with troubleshooting your device. Thank you for reaching out and being a faithful Samsung customer. - Debra
Get some for yourself
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. Amazing quality and they stay charged for awhile and stay in.
I would recommend this to a friendDoesnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can speak on the phone onlyvfor videos no dea I hope receibe my money backl!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day TomasC, thanks you for taking the time to share your feedback with us regarding your Galaxy Buds2 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device, but we need a bit more information before we can do so. Please feel free to contact Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
Amazing product with good quality sound.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very few colors that are available for style. However, still a great product.
I would recommend this to a friend