Customer Ratings & Reviews

Aloha Tony, thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. We also offer the Comply Tips Designed for Galaxy Buds2 Pro. These foam tips easily attach to the device and feature a comfortable, custom in-ear fit. Fun fact, these tips were designed to fit in the charging case while charging. Check out the article titled, "How to wear your Samsung earbuds" if you would like more helpful information about getting the perfect fit for your Galaxy Buds2 Pro. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a staunch Samsung customer. - Debra

Hey there MKUltra86, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback is invaluable to us as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. If you have you lost or misplaced one of your Samsung earbuds, you can still enjoy your music until you find the missing earbud. Just use your single earbud with the phone that both earbuds were previously paired to. Feel free to check out, "Use a single Samsung earbud with your phone" if you would like more information about using one earbud at a time. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra

Hi there Watch, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please feel free to check out, "How to wear your Samsung earbuds" to achieve the perfect fit for your Buds. If you would like any further assistance afterward, let us know by contacting Support. Thank you for being a faithful Samsung customer. - Debra