Customer Ratings & Reviews

Hi Epson, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Did you know that we also offer extended warranty options that would cover mechanical breakdown through Theft and Loss Coverage, unlimited drops, and spills? If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra

Hello there FredC, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Be sure to take a look at the article titled, "No, low, or poor audio quality on Samsung earbuds" for some simple troubleshooting steps that you can take to help resolve what you have been experiencing with your device. Reach out to Samsung Support if you have any questions or if you would like any additional assistance. Thank you for being a steadfast Samsung customer. - Debra

Hi there Moose, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. In addition to resetting your earbuds, we also have another article available online titled "No, low, or poor audio quality on Samsung earbuds" to help you troubleshoot further. You can also reach out directly to the Samsung Support Team to help with additional troubleshooting measures if necessary. Thank you for being a Samsung customer. -Elizabeth

Hey Mary! We appreciate you taking the time to reach out and share your honest feedback on the Galaxy Buds2 Pro. The Buds2 Pro features 2-way speakers, including a 10mm woofer for deep bass and a 5.3mm tweeter for crisp treble. To get the best sound quality and fit, it’s important to wear them correctly; this enhances comfort and helps keep them in your ears. Before wearing, ensure the earbud tips are attached properly. Insert the earbuds following the direction of your ear canal, and if necessary, rotate them or try a different size. You can check the fit using the earbud fit test in the Galaxy Wearable app by navigating to "Earbuds settings," selecting "Earbud fit test," and following the prompts to assess your fit. The app will inform you whether the fit is "Poor" or "Good," allowing you to make adjustments as needed. If you have any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin

Hi FamX4, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you wear canal-type earphones including the Buds2 Pro for a long time, the humidity increases inside your ears, and it may cause skin irritation or contact dermatitis such as inflammation of the outer ear. It can also occur when using other manufacturers’ canal-type products. If you feel ear pain or skin irritation occurs while using the earbuds, please immediately stop using the device and visit your doctor for consultation. We recommend removing earbuds periodically from your ears so that the humidity inside the ears can be lowered when using the device for a long time. After prolonged wearing Buds Pro please dry your ears and, clean the earbuds and ear tips regularly to prevent any problems. Samsung has continuously managed the harmfulness of product materials according to internationally restricted substances and substances with controversial hazards. In addition, we are verifying compliance with international environmental regulations with an externally accredited international testing institute. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out. Thank you for being a cherished Samsung customer. - Debra