Customer Ratings & Reviews
- Model:
- SM-R510NZWAXAR
- SKU:
- 6510542
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the great sound quality, comfortable fit, and amazing battery life of the Galaxy Buds2 Pro. Many appreciate the rich bass and seamless connectivity. However, some find the price a bit high compared to competitors, and a few have concerns about the touch controls and maximum volume.
This summary was generated by AI based on customer reviews.
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for a couple months almost a year now and ive have nothing but isssues with them ringing and being super muffled randomly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings MatthewY, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds Pro earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. When you have the opportunity available, please take a moment to review "No, low, or poor audio quality on Samsung earbuds" when you have the time available to conduct some troubleshooting on your device to help resolve what you may be experiencing. Feel free to reach out to Samsung Support afterward if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra
Used headphones sold as new.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to do with the headphones themselves but ordered store pickup through Samsung when I picked up headphones they were used with earwax and all included very bad business practice someone is gonna get an infection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JimmyH, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you have the available time out of your busy day, please reach out to BestBuy Support: (1-888-BEST-BUY) (1-888-237-8289) or feel free to contact Samsung Support for further assistance. Thank you for being a valued customer. - Debra
Garbage product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and never buy these. Got them as a gift 4 months ago, already not charging and Samsung told me to go scratch. Warranty is supposed to be 1 year.
No, I would not recommend this to a friendJunk, broken after 32 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after a month, Samsung will not honor their warranty. Spend 2 hours on the phone with them and got disconnected. Done. They simply do not care after they get your money.
No, I would not recommend this to a friendDo Not Buy! They will not stay in your ears!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I traded in my buds + for the Pro 2 and I regret it. These are bulky and awful! You can't exercise let alone walk or even just sit and chew without these things falling out.
No, I would not recommend this to a friendMissing items
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the item new and everything was not in the box. It was missing the earbud tips
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LaquitaW, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. The additional silicone tips should have come in a small cardboard box nestled in to the charging cable of the original packaging. If you did not receive them, please reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. -Elizabeth
NONE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ear Buds hurt my ears I have small ears so they were not compatible. Worst part I can't even return them. Now I am stuck with ear buds I can't use.
No, I would not recommend this to a friendDisappointing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard to take them out of your ear. Really wanted to like and keep these.
No, I would not recommend this to a friendGive you ear infection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This earbuds give me ear infection in 2 days dont buy this one..not good ear bud
No, I would not recommend this to a friendNot a good fit in your rear bulky and to large.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable, also updated took away features.
No, I would not recommend this to a friend