Customer Ratings & Reviews
- Model:
- SM-R177NZKAXAR
- SKU:
- 11980722
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected and wouldn't work with my wife's phone. They were also uncomfortable in the ear. Can't say what the true quality is since they were returned.
No, I would not recommend this to a friendGreat sound with a small problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like every pair of earbuds, they won’t be a great fit for everyone. Besides that, amazing sound balance. No need to jump to any of the Pro models which I’ve tried as well.
I would recommend this to a friendMarginal quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit well into the ear canal. My prior "Raycon" earbuds fit much better. Battery life is much less than advertised. Would return if I could.
No, I would not recommend this to a friendGreat buds and a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work very well, the ANC on them is nice, the lack of a "wing" to help hold it in the ear makes them slip out a bit when I wear them and am really active, but they sound great. One star off for removing the wing.
I would recommend this to a friendBad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with the device, i went back to returned and it was denied because the policy is 14 days returns but at day of purchase i was told i had 30 days for return, they just told me the employee gave me wrong información and that i was supposed to read the receipt and not listened to the employee
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RafaelR, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2. We are always happy to help our customers troubleshoot any difficulty they are experiencing with their device. Without knowing what difficulties you were experiencing, we recommend reaching out to the Samsung Support Team or browsing through the articles we have available online to help with your device. Thank you for being a Samsung customer. -Elizabeth
Crackling noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First 2 weeks were great but now i kee0 getting a crackling sound when i have them in. I've tried resetting and nothing has worked. It doesnt always happen but it does happen daily. Frustrated.
No, I would not recommend this to a friendFix the fit and volume controls Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Clunky controls. No way to control volume beyond phone volume button except pressing and holding right earbud. You can't control volume from Galaxy Wearable app. Well, while working at my desk I only have my left earbud in, so that is not convenient. Earbuds constantly feel like they are falling out. When you go to adjust you accidentally adjust the volume constantly. Small and sleek case however, and connected easily to phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Earbudlover!
Thank you for purchasing Samsung Galaxy Buds2 True and leaving a review here. We sincerely apologize that you have some issues with your earbuds. We at Samsung only want our customers' best welfare while using our products. Let me help. Sharing with you this link on the touchpad commands for your Samsung earbuds:
https://www.samsung.com/us/support/answer/ANS00078137/
Another link on how to optimize your sound experience with your earbuds:
https://www.samsung.com/us/support/answer/ANS00086163/
Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144329003
Thank you for choosing Samsung!
-Remie
Bought these as a gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So sorry, but I cannot report on the quality of these Galaxy Buds2. I own an older pair of 1st gen Galaxy Buds and I like them, so I bought these as a gift for my wife. I'm sure she'll love them.
I would recommend this to a friendMust have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super quick and easy pairing and learning procedure a guaranteed must have..my first wireless ear buds(why was i waiting so long for this to happen in my life) get one guys !
I would recommend this to a friendGreat noice canceling earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds at a great price. I use them for Zoom meetings all day but I charge them between meetings because they will not last the entire day on full charge. No other earbuds last the entire day anyway!
I would recommend this to a friendRefurbished earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Name of previous owner not cleared out, so now name id is Igor
No, I would not recommend this to a friendGreat earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, but the only problem I have is that it keeps disconnecting sometimes. Not sure why. Also, the earbud keeps falling off my ears. Besides that, it's very good with call clarity
I would recommend this to a friendNice ear buds.....working fine so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this useful and it's working fine, but I am not sure why one of the buds comes out when I talk for sometime over the meetings. Not sure if I need to change the ear plugs.
I would recommend this to a friendRegret purchase of Galaxy Buds2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things just won't fit in my hears. When I go to adjust them people either can't hear me or I hang up on people. I tried all three sizes of the silicone tips and none of them really help. I really do not like them at all. Yes, the sound quality is great when I can get them to fit in for a few minutes, but they are just a hassle. i find I'm using the speaker on my phone more often now.
No, I would not recommend this to a friendIn ear
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend they fall out of your ears to much. The sound is top notch but i prefer over the neck or head bluetooth
No, I would not recommend this to a friendSamsung Galaxy Buds2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty neat. From someone who's used wired headphones for 2 decades this is a game changer. My only issue is that they do tend to want to fall out occasionally
I would recommend this to a friendsad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad they worked for a couple weeks then they didn't
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ManA, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds2 with us. We are always happy to help our customers in any way we can have the best experience possible with their device. Without knowing what you are experiencing in terms of not working, we recommend reaching out to the Samsung Support Team directly. They can work with you one on one to review all options available to resolve any difficulty you are experiencing. Thank you for being a Samsung customer. -Elizabeth
Fine for Mom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift for mom. Loved the color. Helpful purchasing experience and knowledgeable support. Had onboarding difficulties with connectivity, sound is fair, not great.
No, I would not recommend this to a friendA Lil Slippery.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad sounds great but after ahwile they start slipping out of my ear. I also have the galaxy buds plus and they fit even better.
I would recommend this to a friendThese earbuds are just...ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is decent, but the buds are inclined to fall out no matter which rubber canal tip you use.
No, I would not recommend this to a friend