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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.4 out of 5 stars with 5267 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 5,267 reviews
  • Rated 2 out of 5 stars

    Big disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get a good fit with this product. Tried all pieces and it constantly fell out of my ears. Not pleased or satisfied at all

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Andrea!

      Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds2 True. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144250983

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 4 out of 5 stars

    Quaint and Powerful

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First let me say I dont have the best of luck with earbuds. With that said, this is the best I have experienced thus far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound seems good. Have trouble keeping them in my ears if I am moving around alot.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too big and bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return they would not stay in my ear even with changing of the tips

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds are OK sound quality is good but they Do Not stay in your ears for very long!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor fit

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the first pair of galaxy ear buds when they first came out and to this day they still work great and fit perfectly in the ears. Whether I'm casually just listening to music or being active with them they don't fall out. When the new buds 2 came out I was very excited to test them out and when i first put them in the ear they kept falling out, ive tried different methods to prevent them from falling out and they just keep slipping out. i clean my ears very well and ive wiped off the buds as well and still having the same issue. other than that they sound great. just wish they would would stop falling out so i can actually enjoy them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, ElvisMexquititla. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Case can open easily.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbud does fall out of your ear, if the appropriate rubber ear piece is not being used. The case on the otherhand is an issue. I purchased a protective case (as recommended) and while out one of the buds fell out. Due to the usage time, the earbud was untrackable. The case needs a more secure locking mechanism.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok for Listening

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is solid if a bit 'meh'... but these are impossible to use for calls, even in the absolute best of circumstances (quiet home office). Really disappointing, thought they'd be a great match after going with a Samsung phone for the first time in several years. I'd skip.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbuds are amazing, they block out the sound so well. The touch functionality is great. Definitely worth the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have small ears so it's very hard to find the right fit this one is still a bit too big but I still would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ear pod review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes they fall out and the sound cuts out at various times. I probably won't buy this one again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these at work (about 4 hrs/day on medium volume). Right earbud sound quality starting getting bad after a month and a half. After a couple more weeks, right earbud was basically unusable. It sounded like the speaker in it had blown, but ive had them long enough now that i cant return. Save your money and get something cheaper.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound Great! But....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a little too awkward and bulky to stay in ur ear. But overall good sound and quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Galaxy Buds 2

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so used to my previous galaxy buds, I really dont like these bean shaped buds. Didn't like how it felt. Battery and sound were good.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Crash, we appreciate you sharing your feedback on your Samsung Galaxy Buds2. We understand how important the fit of your buds are to you on a daily basis and enhance your overall usage and enjoyment. We have an article on our website titled "How to wear your Samsung earbuds" to help ensure the placement is optimal for the comfort and security of the fit. You can also perform a fit test while wearing the buds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 3 out of 5 stars

    Not for people with small ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones when they do fit. My ears are kind of on the small size so I always find these headphones start slipping out once i literally start doing anything, Eating, talking, working out. I really wish that left the wing tips on these or at least gave the option for it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung ear buds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear bud Stop working/ high pitched sound. Ear buds and case too slick…hard to hold on to

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great but they don’t fit well in my ear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SamsungEarbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the design, but the functionality not so much. They don't seem to stay in my ears as securely as I would like.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok sound even after making adjustments doesn't fit my ears they fall out when running

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They work about all I can say

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what it is but for whatever reason they work fine for me for a little while and then the sound quality drops out of one ear usually it's the left. What tends to happen is that the levels drop in the left ear then I can hear it vaguely in the left but clearly in the right then eventually the sound gets worse it starts to sound staticy in the left ear

    I would recommend this to a friend