Customer Ratings & Reviews
- Model:
- SM-R177NZKAXAR
- SKU:
- 11980722
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Mostly good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally, these are very good buds, but from time to time, the left bud will cut out and it is a pain to get stereo.
I would recommend this to a friendHeadset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product .My daughter who has one highly recommended this product. The price was also very good.
I would recommend this to a friendNice ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves this for workouts, he wanted something bigger, but we talked him into this, he said this is the best thing we could’ve got for him.
I would recommend this to a friendNot so good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One ear never worked to well. The noise cancelling feature doesn't work either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations QuenticeN, thanks for taking the time to share your thoughts with us about your Samsung Galaxy Buds2. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you're experiencing with your device, but we need a few more details regarding what may be occurring before we can do so. Feel free to contact Support if you would like assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Hooked it up to my Samsung TV. My only problem with it is tapping on it to get the volume up and down.
I would recommend this to a friendGreat Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Syncs perfectly with my Samsung S21. I use them to listen to music at the gym or working around the yard.
I would recommend this to a friendSlip out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not keep the headphones in long enough to enjoy them. I had to disable the touch feature because i kept hanging up calls trying to adjust them as they slipped out. By disabling the touch feature i now had to be near my phone to play or pause audiobooks/music; which sort of defeats the wireless feature for me.
No, I would not recommend this to a friendMy Samsung headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great but they fall off my ear other wise i would keep them
I would recommend this to a friendGood earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend these ear phones for Samsung users online to get the best experience.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For music or movies , call sound quality is trash .
No, I would not recommend this to a friendMy new earpods love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really incredible they work fantastic I'm very happy with these new earpods and I love the color
I would recommend this to a friendReview
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, not one of the best, but allowing use of one bud while charging the other is a bifg plus.
I would recommend this to a friendA bit disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of better choices out there for less money.
I would recommend this to a friendGood quality but beware they aren't a snug fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly comfortable. Not a great fit though. Fall out of my ears to easily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Primetime75!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your galaxy Buds2 True. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144229305
Thank you for choosing Samsung!
- Remie
Better than Before
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great but you have to get the correct size ear plugs for these to work. If you you will hate them.
I would recommend this to a friendSamsung Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling option. I utilize while flying for business weekly and it makes the flight enjoyable bec3if less noise.
I would recommend this to a friendNot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit too well, even with the different fittings, they tend to fall out often
No, I would not recommend this to a friendHORRIBLE PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T WASTE YOUR MONEY! These buds are a waste. It constantly falls out of my ear. Sometimes one bud will stop working and only one plays music. It's not worth the money.
No, I would not recommend this to a friendDo Not Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 1 month then left earbud speaker blew. Sent them in to samsung and they were returned withput repairing or replacing them. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there LisamarieS, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2. We understand how frustrating it can be to have a new device that is not operating as intended or expected. We have an article on our website that may help troubleshoot this matter if the Samsung Support Team did not explain why they returned the device to you in the condition they did titled "No, low, or poor audio quality on Samsung earbuds". You can also return to the original store of purchase for options for resolution. Thank you for being a Samsung customer. -Elizabeth
Perfect item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, highly recommended , this is not my first time buying this product and will not be the last
I would recommend this to a friend