Customer Ratings & Reviews
- Model:
- SM-R177NZKAXAR
- SKU:
- 11980722
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Ehh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're ok. I've had better but they've come in a pinch after my buds live took a spin in the washer.
I would recommend this to a friendDon't stay in ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay in my ears without the wings. Both of them pop out within 5 minutes of wearing. Additionally the touchpads arent very responsive. The white case with the black buds also makes it look tacky. The only noticable improvement for me is the call quality, people can hear me much better. Overall, the originals are much better.
No, I would not recommend this to a friendThey suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck. They fell out of my ear worse than the bud lives. Pay all that money and they fall out. They're trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kraken20,
Thank you for sending this review. We sincerely apologize for the inconvenience this has caused you, as the Galaxy Buds2 keeps falling from your ears. I understand how essential it is to have your buds working correctly and not worry about falling out. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you encounter the same issue, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144414531
Thank you for choosing Samsung. Have a great day!
^Chrystel
Nice design and more Color Options
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice upgrade from Samsungs galaxy buds 1 . Improved swipe function. Only dislike is decrease in battery life
I would recommend this to a friendnot good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return them because they were not loud enough and there is no app for the iPhone.
No, I would not recommend this to a friendSamsung ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right doesn't fit in my right ear. I walk the dog , and I have to catch it before it hit's the ground.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They could’ve been better but gets the job done for the price you could get cheaper headphones that do the same thing
I would recommend this to a friendWireless earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item didn't come with any directions so not sure of how to get the best use of them
I would recommend this to a friendDidn't work for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept falling out of my ear. Couldn't press into ear by its head which has function controls.
No, I would not recommend this to a friendGalaxy Buds2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i didnt like them the battery didnt hold a charge as long as the Galaxy Buds pro plus they are very uncomfortable in my ears
No, I would not recommend this to a friendDon’t last long at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These only last for about 5 hours…. The older ones lasted longer but the song is good.
No, I would not recommend this to a friendKept falling out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a great product if they would stay in my ears. I returned them
No, I would not recommend this to a friendBad policy.unhappy customer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally unacceptable that returns are only fifteen days.I will think long and hard before any future purchases.Bought ear buds but didn’t realized they won't stay in your ear.Had a pervious pair that worked excellent but not these.
No, I would not recommend this to a friendSamsung earpods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and was not happy with these earpods. They continued to fall out of my ears. I would not not recommend.
No, I would not recommend this to a friendSound Quality is very very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is very very bad. Not sure, am I received a defective product or not.
No, I would not recommend this to a friendCheap but expensive ear plugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse ear phones ever they keep cutting off, they low asf smh and its too late to return
No, I would not recommend this to a friendDisaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality this is only making me issues Everyone I talk to tell me the don't hear me good ......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for getting in touch with us. We are sorry to hear about your recent experience with your Galaxy Buds2, as you're experiencing poor sound quality during calls. I know how important it is to have your buds working correctly to enjoy calling your families and friends. To help you with this, I am providing these troubleshooting links below to guide you on the issue.
Poor Sound During Calls:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
Use Ambient Sound under the "Galaxy Buds2" section:
https://www.samsung.com/us/support/answer/ANS00078084/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144506019
Thank you for choosing Samsung. Have a great day!
^Chrystel
Not so great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very average earbuds. Sound quality very average and calls sound like coming from a bottle.
No, I would not recommend this to a friendGreat quality and value for regular folk like me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a pair of Buds2 and found ease of use, easy connectivity, great sound and convenience. They are 1) feather light, 2) fit well (though as a new buds user it took trial and error to find my way) 3) volume controllable with Google Assistant 4) easy communication with my sister who is in a care home 5) small and convenient 6) cost just $149. I really don't care how these compare with Buds +, Buds -, Buds in between, or whatever. Or Bose or some off brand from China. For those 2-3% who obsess over every atomic particle, these may not be for you. For regular people including me, Buds2 are convenient and provide great sound. I think I spent my money well.
I would recommend this to a friendDisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had not thrown the box away, I would return these. They play music. The noise canceling is not great. I have turned the volume to max and still hear environmental sounds. The call quality isnt good. When im on calls, people say they cant hear me and the call quality is poor. They fall out of my ears alot. Really disappointed
No, I would not recommend this to a friend