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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.4 out of 5 stars with 5267 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 249 Showing 4,961-4,980 of 5,268 reviews
  • Rated 3 out of 5 stars

    Samsung ear buds.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fall out of your ears while talking or walking.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,



      Thank you for reaching out. We are sorry that this did not live up to your expectations, as your Galaxy Buds 2 keeps falling out of your ears. We understand how important it is to enjoy listening to music or while on a call with your families and friends.


      Please click on the on how to use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/


      Another way is to use buds sleeves for a tight fit:
      https://www.samsung.com/us/support/answer/ANS00087422/


      For additional assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


      Reference Number: 1144166175


      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Returned Them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don't stay in my ears for more than a few seconds

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I upgraded from galaxy bud +

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box, I liked these a lot. They are a marked improvement over the buds +. That being said, these have their own issues. Pros: Better sounds and bass from the buds + I finally got to understand noise cancellation vs buds without that feature. With a note 10, just as easy to pair as buds +, and these have more features. These fit better, and there is a fit test in the wearables app. It is difficult sometimes to get the bud right where it needs to be I don’t exercise much but stayed in no problem walking two miles today. Not strenuous walking though. CONS: Box comes with three tip sizes. Medium tips come already on the buds, make sure you pick what suits your ear canal You will be cleaning those tips and the bud stem that goes into your ear a lot If you get a loud whine that sounds like microphone feedback when you get too close to an amp, try cleaning your tips first. That solved my issue Also, if one bud is not as loud as th pe other, clean it out first. I prefer over the ears headphones as I listen to audiobooks as I sleep, but they kept breaking. Sound quality is not as good as over the ears but, it’s not like I am jamming to Bach. One thing I miss about buds + is the battery life. These batteries last for about four hours with noise cancelling on, five turned off. Buds plus lasted about seven or eight hours.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subpar

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downgrade compared to buds plus hardlybstays in ear

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Boltsense!

      Thank you for purchasing Samsung Galaxy Buds2 True and leaving a review here. We sincerely apologize that you have a charging issue with your earbuds. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy link about how to wear your Samsung earbuds properly:

      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144249089

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just ok i think they could have done a better job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I thought it was good, I got fooled by bestbuy rep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnect often, so many bugs. I regretted buying it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buds Slip Right Out of Your Ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new shape is small and slippery, it falls right out of my ear. I tried changing the the size of the buds, but they just slip out. I never had this problem with last generation's buds. Too expensive for the risk. Sou d quality was also uninpressive

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Rosieplease,


      Thank you for reaching out. We are sorry that this did not live up to your expectations, as your Galaxy Buds 2 keeps falling out of your ears, and the sound quality is unresponsive. We understand how important it is to enjoy listening to music or calling your families and friends. Your feedback helps us know where we can take steps to improve our product.


      Please click on the on how to use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/


      Another way is to use buds sleeves for a tight fit:
      https://www.samsung.com/us/support/answer/ANS00087422/


      You may also click this link to troubleshoot the audio quality issue from your buds:
      https://www.samsung.com/us/support/troubleshooting/TSG01111323/



      For additional assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


      Reference Number: 1144171762


      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Great prodcut for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up as a spare pair for work. Ended up liking them so much, they're my main pair now. They fit snug and secure in my ears and they sound great. Active noise cancelling is a useful addition and helps keep the background noise from disrupting whatever you're listening to. They pair easily using Samsung wearable and helps keep ypu updated on battery life of buds and case. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my wireless buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds, they fit perfectly in my ear. I have tiny ear holes so these are great, I like the noise cancelling options. I also like that when meetings come through my phone it alerts me on my ear buds. They're also a very pretty color.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt like them, returned them. They wouldnt stay in my ear, even with a racing hood on me and a helmet. They would move around and it became annoying when I was riding my motorcycle and a earpiece was coming out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Close but no cigar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was forced to get these instead of replacement pro +'s because the store was out if the previous version. The battery life is horrible and so is the call quality. I regret this purchase. Dont waste your money on them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Do not stay in

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bottom line: they have to stay in your ears! If they can't do that, they are useless. I have tried everything, swapped out the tips, tried to rotate them in as recommended; the only thing I have not done is purchased a third-party adapter to try and make them work. I refuse to buy something to force these buds to do the only thing they were designed to do in the first place. Ear buds go in your ears, Samsung. This is a huge problem and they are going back.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Morgan. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla ^Kayla Samsung

  • Rated 2 out of 5 stars

    Not recommended.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good product. Sound quality is not great. And they are too sensitive. You can't adjust them in your ear without pausing the music. I returned these.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung Smart TVs and their phones and the earphones that were a part of the package in the S10 & below. These Buds are lacking in every area and I don't recommend buying them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello CatePatterson!

      Thank you for purchasing Samsung products and leaving your review for the Galaxy Buds2 True that comes with the package. We appreciate the details you have provided about your earbuds and we take note of your concern. Let me share with you this link that contains very useful information about your earbuds.

      https://www.samsung.com/us/support/mobile/audio/wireless-earbuds/galaxy-buds/

      For additional assistance, I am including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144195394

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 1 out of 5 stars

    Bummer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great but they pop out of my ears multiple times when I’m walking, disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I like them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have smaller ears so I was hoping these would work a little better for me than the 2pros. I love the noise canceling and the 360 sound is really cool. However since i have smaller ears i constantly have to readjust them and put them back in my ear after smiling or after just wearing them for a little bit. I think these are the best option for people with smaller ears. I wish they would've kept the same design as the first galaxy buds but just added all of the cool features because the rubber things made them stick in my ears the best and were more comfortable. The battery life is so good on these and I barely have to charge them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad low volume for some reason and left earbud makes my ear seem like its gonna explose due to pressure

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Better than the pros in my opinion

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion these are better than the pros only because the design and smaller size, these actually get all up in my ears lol and i dont feel like theyre gonna fall out or that i have to be pushin them in every 5 minutes. And because of the better fitment for me they sound just as good as the pros, if not better. I got these for free with my galaxy flip 3 and im glad i decided to keep them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Galaxy pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and all but keeps falling off my ear. If samsung can make wings to fix the issue then great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Its bad dont buy it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound qaulity is bad airpods pro are better dont buy these

    No, I would not recommend this to a friend