Customer Ratings & Reviews
- Model:
- SM-R177NZKAXAR
- SKU:
- 11980722
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Dont Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound muffled when talking on the phone but music sound is good
No, I would not recommend this to a friendSamsung ear pods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connections to phone calls were good but not to YouTube for instance where sound was terrible. I returned the item.
No, I would not recommend this to a friendSome trouble with R earbud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bad choice... i returned the first I bought and the second one was bad too, bad experience
No, I would not recommend this to a friendGalaxy bud 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is low. The charge doesn't hold that long.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound is not as good as expected. The last pair i bought were much better
No, I would not recommend this to a friendGreat sound for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound,fit the ears well and stay in comfortably. Work well with the ap and the price was amazing.
I would recommend this to a friendAbsolutely impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave as a Christmas present to my son. He says that they are the best buds for the price range. Has other ear buds, but likes these the best for sound and fit. They also stay charged longer than other kinds.
I would recommend this to a friendWon't stay in ears
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these the first day they came out all excited. They will not stay in my ears for anything. They constantly fall out. I believe they are too heavy, which causes them to fall out all the time. Doesn't do me any good if I am searching all over the ground looking for these things because they fall out very often. I give these a 1 out of 5.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Momof3,
Thank you for reaching out to us. We apologize if your Galaxy Buds 2 keeps falling out of your ears. We understand how essential it is for you to ensure that your buds stay in place while listening to music or on a call with families and friends.
Please click on the link on how to use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144172743
Thank you for choosing Samsung. Have a great day!
^Chrystel
I wouldn't buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is terrible and noise cancelling does not seem to work
No, I would not recommend this to a friendHappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase and best busy is awsome best purchase yet
I would recommend this to a friendDon't Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy these. The sound does not sync properly. I cant watch any video on my laptop (Bluetooth 5.0) without lips being at least a full second off. These buds are 100% useless to me and they will be useless to you as well. Minimum barrier to entry for a set of wireless buds should be no lag when watching video I shouldn't even have to worry about that.
No, I would not recommend this to a friendEscape the Day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfort. The acoustics give that type of surround-sound, live concert effect that allows the listener the being there experience without actually being there. It's so wonderful to escape from the troubles of my day for 15 - 30 to regenerate fully prepared to take on the remainder of my day. My one misgiving is that these buds aren't necessarily meant for robust motion activity such as exercise because they have a tendency to dislodge from the ear canal.
I would recommend this to a friendSo far so GOOD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was reluctant on making this purchase due to some testimonials I read on Bestbuy.com, but my experience has been positive! 1. There is only a quick guide that is placed in the box with the buds. Link the buds to Samsung wearable app to set up earbuds. *Please note since Jan. 01, 2024 many have experienced loading issues with the wearable app. I simply Uninstalled the app, then reinstalled the app and all has been well thus far* 2. The Samsung Wearable app will provide a visual step by step guide. **Some complaints were the earbud controls are "difficult" & "hit or miss" to execute. This may be the result of improper placement of the earbuds, which the wearable app will visually demonstrate proper earbud placement. Once earbuds are nestled properly, the earbud will provide a success tone indicating proper earbud placement. The touch controls are very responsive with the earbud right side up** The wearable app also provides touch control patterns. Noise Cancelling is acceptable. Please also note that these are earbuds and NOT over the ear headphones. Your experience may differ depending on your ear size, environment etc. So far I have NOT had any issues with the earbuds falling out! I've even falling asleep (unintentionally) with the earbuds in and they didn't fall out. Be sure to link your earbuds to Samsung Find app. This app will provide earbud(s) and charging case location and battery power percentage. I hope this helps! #Goodvibes
I would recommend this to a friendUnhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is good. But these hurt my ears......... so not too happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We apologize for the less than ideal experience and would love to look into this further. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Samsung earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I expected from this product. Not worth the money and the quality sucks!!!
No, I would not recommend this to a friendGets Hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its gets hot in less than 30mins of talk, though it is very cute
No, I would not recommend this to a friendNot for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly fall out of my ears! I tried changing the ear pieces but the same results
No, I would not recommend this to a friendBattery quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have better battery life Only last about 2 hours
No, I would not recommend this to a friendDo not watse your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could rate lower i would. These are the WORST buds ive EVER owned! Every phone convo i have while wearing these is an issue! Not a single person can understand me... WISH i could exchange them and get different ones. What a WATSE of money!!! Mind you, i have EVERY OTHER SAMSUNG PAIR, PHONE AND WATCH
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Lizabeach. We understand how frustrating this may be for you. This link, (http://www.samsung.com/us/support/troubleshooting/TSG01111323/), includes steps that can be taken to improve the performance of your Galaxy Buds2. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
Worse buds ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse buds ever!!! I have owned every bud and was excited to purchase these. I will be returning them ASAP! They are probably great for music, but trash for phonecalls. Each time i talk using them , i am asked if i am in a tunnel. What a waste of money.
No, I would not recommend this to a friend