Customer Ratings & Reviews
- Model:
- SM-R177NZKAXAR
- SKU:
- 11980722
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Very bad air buds stay away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these buds for a day and the sound quality on these are hella bad compared to the air pods I definitely definitely wouldn't recommend these at all stay away
No, I would not recommend this to a friendSamsung Galaxy Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, battery lasts for quite a while. Easily connects to my Samsung Galaxy S22 Ultra. I would recommend this for anybody who either has a Samsung, or just needs quality ear buds.
I would recommend this to a friendBest Ear Buds Ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed with these ear buds. The noise canceling is incredible. I also appreciate how comfortable they are to wear for long periods of time. I would highly recommend these ear buds, worth every penny!
I would recommend this to a friendSamsung airbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and people can finally hear me speaking without excessive background noise! Battery life is also exceptional and no issues with pairing your device with your Android platform.
I would recommend this to a friendOverly Priced Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds aren't really too good. There's a lot of static and feedback. They don't like to stay in the ears. I wouldn't recommend them.
No, I would not recommend this to a friendFunny & Sad at the same time, However Great Sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chain of events 1. Pre-ordered Black as a B-day gift for myself in Aug & Best Buy sends white by mistake (I rarely pre-order anything) 2. Best Buy takes back white and sends black 3. Black arrive a week later with empty box ( STOLEN) 4. Best Buy orders another pair for pick up at store (FINALLY successful) 5. 2.5 months later the Bud 2 meet the washing machine (accidently left in my pocket...Buds were in case) Surprisingly the Buds seem to be ok after they dried out, but the case is a little screwed up but for now will still charge. 6. Called Samsung to see if any consideration for warranty...answer...NO...No soup for you (Seinfeld Joke) 7. However I will say after comparison the Buds 2 sound quality is better than Air pods 2 ( which play louder but not as crisp and they constantly fall out.) plus I now have sound controls which I did not on the Air pods 2. Phone is Galaxy Note 10 Plus. 8. Overall I really like them and the sound quality 9. Lastly IF Samsung is reading this and you would like to send me a charging case that would be just wonderful, but if not....Oh well life will go on.
I would recommend this to a friendBest earbuds!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the noise cancelation is fantastic. Also super comfortable, i dont have any sort of ear pain when I have them in for long periods of time.
I would recommend this to a friendair buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was exactly as advertised. Sound quality is great and can’t last all day without a charge. Comfortable and perfect fit
I would recommend this to a friendnope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendGreat battery life!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. I kept buying the cheap ones and they were trash so I decided to get some more expensive ones and omg I love them. Battery life lasts my entire shift and longer with continuous use. They charge well and great sound quality.
I would recommend this to a friendHard pass
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months after buying the left ear blew i was so disappointed. They really dont stay in your ear good.
No, I would not recommend this to a friendI am disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so always disconnecting and they don't stay in your ear. Sound quality is nothing like the prior versions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tisa, thank you for reaching out to us regarding your Galaxy
Buds2. I sincerely apologize for the inconvenience this has caused you.
Here are a few links that may help with your overall experience.
How to wear your Samsung earbuds under "Attach the earbud tips on your
Galaxy Buds Pro and Galaxy Buds2."
https://www.samsung.com/us/support/answer/ANS00082785/.
Galaxy buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/.
Should you need more assistance, please feel free to get back to us via
the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144153115
Have a great day.
^Charles
Best buy bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience delivery delay 3 times and and one of them ear bud's has a defected
No, I would not recommend this to a friendN/a
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To big and wouldn’t stay in my ears and was not comfortable
No, I would not recommend this to a friendDont Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful Awful Awful. Battery life is crap!!! Tried to take back to store. To no avail.
No, I would not recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after a week. Right bud started crackling immediately. Never fit correctly in my ears.
No, I would not recommend this to a friendI do like these earbuds!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds! The quality of sound, the battery life and the functions you can control with your fingers.
I would recommend this to a friendGreat!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great. Bought them since I had the originals and those finally stopped working after being used daily for hours on end and being dropped way too many times. They are comfortable and stay in place all day.
I would recommend this to a friendGood luck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected and when they are one will randomly cut out (connected to a Galaxy 21 ultra)
No, I would not recommend this to a friendNot a Spy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Buds kept falling out of my ear when I smiled, when I ate, or when I talked. Not for everyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JoeCool!
We appreciate you leaving a review for your Samsung Galaxy Buds2. And we are so sorry to hear that you are having a hard time using it. Let me share with you the link on how to wear your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144141149
We hope to regain you as a customer in the future.
-Remie