Customer Ratings & Reviews
- Model:
- SM-R177NZKAXAR
- SKU:
- 11980722
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
If I could just get my money back!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd pair of Galaxy Buds. I have never had a problem. Maybe these are just a bad pair :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KGaston,
Thank you for sharing your experience with us. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy Buds2 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144414726
Thank you for choosing Samsung. Have a great day!
^Chrystel
Great sound and fit!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for a few months now and I can say, I love the overall fit and noise cancelation. The ambient noise feature is a nice touch as well. Great design and sound.
I would recommend this to a friendSamsung Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These samsung buds are the best wireless headphones I've owned. The battery life and sound quality is solid.
I would recommend this to a friendGreat overall earbuds for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life, good sound though not to the level of the galaxy buds 2 pro, tons of great features that make it a one of a kind experience.
I would recommend this to a friendAmazing fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fit of the ear buds and the sound qualities is amazing. Doesn't fall out when running. Doesn't even felt like I have it on.
I would recommend this to a friendNice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound quality and good fit. Im a welder and it does a pretty nice job blocking out most unwanted noises
I would recommend this to a friendGalaxy buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes they work .. Sometimes they dont. Overall not worth the money i paid at all
I would recommend this to a friendBrand response from Samsung
Posted .Hi Deemoe219!
Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We sincerely apologize that your experience has been less than ideal. We at Samsung only want our customers' best welfare while using our products. Let me help. This handy link about the features of your Galaxy Buds2 True:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
https://www.samsung.com/us/support/answer/ANS00078085/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144241618
Thank you for choosing Samsung!
-Remie
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awkward. Did not fit in my ears and they were uncomfortable. Retured within 30 mins of purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds2 was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 3 montha the right ear bud went out. Extremely disappointed.
No, I would not recommend this to a friendDo not recommend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, fall out of my ears constantly. Originals were much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nono,
Thank you for bringing this to our attention. We are saddened to hear about your recent experience with your Galaxy Buds 2, as it keeps falling from your ears. I understand how important it is to ensure that your buds stay in place and not worry about slipping while doing your activities. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may check this link to guide you on how to wear your Samsung earbuds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may watch our youtube video for some tips on adjusting your buds for the best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144467030
Thank you for choosing Samsung. Have a great day!
^Chrystel
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits good in the ear! Last longer then i thought! Will buy again
I would recommend this to a friendGalaxy Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why but people I called said it sounded awful. And I made multiple calls.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 2 weeks before going bad, could not return them.
No, I would not recommend this to a friendNo Refunds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been three weeks since I returned these and I haven’t gotten refund.
No, I would not recommend this to a friendLoss of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont keep a charge or dont stay in my ears at all. Not very happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for sharing your experience with us. We apologize for the inconvenience if your Galaxy Buds2 doesn't keep the charge and won't stay in your ears. The experience is not what we expect from our customers.
Here is a link that will help you with your Samsung earbuds' battery life: https://www.samsung.com/us/support/answer/ANS00078081/.
Another link you may find useful is this one on how to wear your Samsung earbuds: https://www.samsung.com/us/support/answer/ANS00082785/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference #: 1144236576
Have a great day.
Melardo
Unhappy Camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Uncomfortable...hate them! Gave them 1 Star because I had to.
No, I would not recommend this to a friendLove 'em
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these sound awesome. also love the dual modes- noise cancelling and ambient amplifying or whatever it is called. Also they stay in my ear real well too
I would recommend this to a friendSamsung accessories
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung earbuds fit my ears correctly and the sound is great. Also i got them at a very good price.
I would recommend this to a friendNice product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds provide good quality sound and fit well in your ear.
I would recommend this to a friendPerfect Christmas gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not for me but the person who received them couldn't love them more!! Perfect fit, awesome color and syncs seamless with the Samsung products also owned. Excellent
I would recommend this to a friend