Customer Ratings & Reviews
- Model:
- SM-R177NZKAXAR
- SKU:
- 12214099
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Won't stay in ears
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these the first day they came out all excited. They will not stay in my ears for anything. They constantly fall out. I believe they are too heavy, which causes them to fall out all the time. Doesn't do me any good if I am searching all over the ground looking for these things because they fall out very often. I give these a 1 out of 5.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Momof3,
Thank you for reaching out to us. We apologize if your Galaxy Buds 2 keeps falling out of your ears. We understand how essential it is for you to ensure that your buds stay in place while listening to music or on a call with families and friends.
Please click on the link on how to use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit:
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144172743
Thank you for choosing Samsung. Have a great day!
^Chrystel
Don't Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy these. The sound does not sync properly. I cant watch any video on my laptop (Bluetooth 5.0) without lips being at least a full second off. These buds are 100% useless to me and they will be useless to you as well. Minimum barrier to entry for a set of wireless buds should be no lag when watching video I shouldn't even have to worry about that.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with purchase and best busy is awsome best purchase yet
I would recommend this to a friend I wouldn't buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is terrible and noise cancelling does not seem to work
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is good. But these hurt my ears......... so not too happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We apologize for the less than ideal experience and would love to look into this further. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Samsung earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I expected from this product. Not worth the money and the quality sucks!!!
No, I would not recommend this to a friend- Pros mentioned:Comfort, Fit
Great !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the original galaxy pods these are way better and more comfortable and dont fall out when im working out and very nice design
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Escape the Day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and comfort. The acoustics give that type of surround-sound, live concert effect that allows the listener the being there experience without actually being there. It's so wonderful to escape from the troubles of my day for 15 - 30 to regenerate fully prepared to take on the remainder of my day. My one misgiving is that these buds aren't necessarily meant for robust motion activity such as exercise because they have a tendency to dislodge from the ear canal.
I would recommend this to a friend Not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They constantly fall out of my ears! I tried changing the ear pieces but the same results
No, I would not recommend this to a friendGets Hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its gets hot in less than 30mins of talk, though it is very cute
No, I would not recommend this to a friendBattery quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have better battery life Only last about 2 hours
No, I would not recommend this to a friendDo not watse your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could rate lower i would. These are the WORST buds ive EVER owned! Every phone convo i have while wearing these is an issue! Not a single person can understand me... WISH i could exchange them and get different ones. What a WATSE of money!!! Mind you, i have EVERY OTHER SAMSUNG PAIR, PHONE AND WATCH
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Lizabeach. We understand how frustrating this may be for you. This link, (http://www.samsung.com/us/support/troubleshooting/TSG01111323/), includes steps that can be taken to improve the performance of your Galaxy Buds2. If you are still experiencing issues, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for taking the time to leave this review. ^Kayla
Worse buds ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse buds ever!!! I have owned every bud and was excited to purchase these. I will be returning them ASAP! They are probably great for music, but trash for phonecalls. Each time i talk using them , i am asked if i am in a tunnel. What a waste of money.
No, I would not recommend this to a friend- Pros mentioned:Connectivity, Sound quality
Incredible in every way.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They produce a stunning, rich and balanced sound. They pair seamplessly with my Samsung devices and easily with my iPhone. Achieving the "perfect seal" in the ear canal is absolutely key in achieving the best result so definitely experiment with that. They come flitted with the medium silicone sleeve and I switched to the largest sleeve and the difference was night and day. Noise canceling is the best I've experienced. Happy listening..
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great buds for a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these on sale for $99 and they are really good. The sound quality is pretty dang good and has low latency. I use them at work and the battery lasts all day easily. I usually use them 1 at a time and a full charge lasts me a few days. Make sure you use the fit test to get a good quality seal so the features work to their best ability. The latest update have these the 360 audio like the galaxy bud pros so it's pretty nicely packed with full features like ambient noise and a noise cancelation feature that works ok.
I would recommend this to a friend Samsung Galaxy buds2 (wireless)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried two different sets to use with my new Samsung S22 phone and the receiving caller said there was so much static and they couldn't hear me nor I them. I tried calling different persons to see if it was my phone or theirs and the result was the same.
No, I would not recommend this to a friend- Pros mentioned:Fit, Sound quality
Good buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy fit, initially connects seamlessly but after some time there's a delay in connecting. Sound is great, I charge the case once a week. Ambient sound only works with both buds.
I would recommend this to a friend Samsung earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not comfortable in my ear and it makes my ear hurt
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great sounding
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and look. Feels comfortable and sounds very good
I would recommend this to a friend Broke after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke after a month of having them. The right earbud just stopped working for several days, and then it started working again but you can barely hear anything coming out of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rockyman,
Thank you for leaving this review. We are saddened to hear about the status of your Galaxy Buds2, as it broke and has a low sound volume coming out of it. I know how essential it is to have your device working correctly to enjoy using them together with your daily activities. Please know that this will be taken care of.
Poor Audio Quality on Samsung Earbuds:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#sound-is-low-even-though-i-set-it-to-high
You can check for software updates through the Galaxy Wearable app or a PC:
https://www.samsung.com/us/support/answer/ANS00078087/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144505614
Thank you for choosing Samsung. Have a great day!
^Chrystel