4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the product's sound quality, comfort, and fit, along with its long battery life and reliable connectivity. The improved design and color also received positive feedback. However, a few users expressed minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 290 Showing 5,781-5,800 of 12,961 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better sound than airpods pro

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is better than the airpods for sure. The transparency mode is not as good as airpods but the comfort and value for money makes me prefer these instead.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great earbuds. love the color. theres an amazing feauture for ambience noise on there for when youre in a situation where you want to hear your surroundings while wearing the earbuds. great sound too.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 2 out of 5 stars

    Fix the fit and volume controls Samsung

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Clunky controls. No way to control volume beyond phone volume button except pressing and holding right earbud. You can't control volume from Galaxy Wearable app. Well, while working at my desk I only have my left earbud in, so that is not convenient. Earbuds constantly feel like they are falling out. When you go to adjust you accidentally adjust the volume constantly. Small and sleek case however, and connected easily to phone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Earbudlover!

      Thank you for purchasing Samsung Galaxy Buds2 True and leaving a review here. We sincerely apologize that you have some issues with your earbuds. We at Samsung only want our customers' best welfare while using our products. Let me help. Sharing with you this link on the touchpad commands for your Samsung earbuds:
      https://www.samsung.com/us/support/answer/ANS00078137/

      Another link on how to optimize your sound experience with your earbuds:
      https://www.samsung.com/us/support/answer/ANS00086163/

      Please check this link to help you use your buds properly:
      https://www.samsung.com/us/support/answer/ANS00082785/

      Another way is to use buds sleeves for a tight fit.
      https://www.samsung.com/us/support/answer/ANS00087422/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144329003

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung earbuds plus

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME!!! LUV THESE EARBUDS!!! QUALITY SOUND!!! IT SOUNDS& FEELS LIKE I'M AT A LIVE CONCERT EVERYDAY WHILE I'M AT WORK!!! IF YOUR LOOKING FOR A AWESOME PAIR OF EARBUDS...... THESE ARE THE ONES!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! I can't complain. The sound quality is decent. I'm not overly impressed but I'm satisfied! I wish they were water resistant and had noise cancellation but, that's not what I purchased so...all is well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Too much background noise in phone calls

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and ended up returning these earbuds. Where I work is very noisy and the people I was talking with during phone calls said the noise workplace noise came through when using these earbuds but not when talking on just the handset (S9+) or using my older Plantronics Voyager headset. Also, I had been listening to audiobooks and the sound would occasionally, momentarily and sporadically, sound "robotic" or "low bit rate". When it was working properly, they worked and sounded good. The battery life was good, and the comfort was good. But the poor handling of background noise by the ear buds and the occasional audio distortion made it a no go for me.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I am so sorry to hear that you returned the Galaxy Buds+. If you ever want to give us a second chance, please check out these tips -- https://www.samsung.com/us/support/answer/ANS00082785/ -- for properly fitting the buds to optimize the beamforming technology and sound quality. ^Samsung Brand Ambassador Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this since I was to fly overseas for school. I liked the time you got with them and a case to charge them with. They are so small, people talk to me not realizing I have them in. Sound is amazing as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the original Buds, air pods, air pods pro, some bose freestyle I think is their name? But I honestly loved these the best. They cancel out the most noise and have amazing sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best earbuds to date.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was tricky at first to sync with multiple items. Turn off everything connected including your phone and only have on the one item and they sync great. Super comfortable and easy tap to answer and change tracks.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Lovley

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great for my lifestyle can use 1 at a time perfectly. On my 2nd pair I've been through several different brands none have lasted like this. P.S. accidentally washed 1st pair case and all

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good wireless Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality does match the price, good audibility and easy bluetooth connection. Only drawback it does not have good base volume/beat. Love how fast it charges, easy to use charging case. Simply love it.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    These don't go up to 11

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stay in pretty well, but I felt like they were never loud enough. I did try going into the settings to try to remedy this. They are great if you want to hear everything going on around you though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Value for money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a decent sound ( rich mids and highs but laking lows and bass), probably this is the best wireless buds in the market. For the money that you have been paying, the sound is not bad

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great sound and noise cancelation.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the sound quality, and the noise cancelation. if the noise cancellation was a little better on phone calls(Backround noise)-these buds would be amazing! i have them in my ears for hours-very comfortable,love these buds!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Happy with my purchase

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge for my buds have lasted longer than my phone which has been pretty nice. I enjoy how easily they sync when putting each one in my ear or how easily they disconnect when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buds.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds have great sound and device compatibility. Also very comfortable and really love how I could slide the case in a coun purse or pocket to carry with me while out and about. Very pleased with is product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! They are a pretty color too. Sometimes the get oddly stacticy and I forget which taps are skip or volume. But they have been working well aside from that.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds with its own charger

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds for music and using phone. But the two best important features. Cant hear anything on the outside. Ambiance allows you to hear anything on the outside. Works great for iPhones.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Loved Them but no Volume Control w/o Xtra Purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. Didn't want to...loved them but could not control the volume w/o a smartphone or wearable Galaxy, etc. They came w/ pre-set volume on low. They were easy to connect, looked great, and felt very comfortable but I could not hear them w/o absolute silence. Not! I spent lots of time with the Geek Squad experts and also looked everywhere online for a solution. Conclusion: if the volume control menu option is not built right into my Samsung Smart TV, I can't control the volume on Galaxy+ Buds. For most this isn't a problem, they have a smartphone or other devices. But I don't have a smartphone or wearable...just a Smart TV!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for working out

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wasn't for me I picked the live ones over this. These are good for blocking noise completely even with no music playing. I need to be aware of my surroundings that's what the live gives me.

    I would recommend this to a friend