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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the product's sound quality, comfort, and fit, along with its long battery life and reliable connectivity. The improved design and color also received positive feedback. However, a few users expressed minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 485 Showing 9,681-9,700 of 12,961 reviews
  • Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. I LOVE the ambient settings for both buds. Makes it so convenient to enjoy podcasts and music while still being aware of what's going on around you. The touch patterns candy function can be a little co fusing but I'm sure after more use, itll feel natural.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They work, we'll say that.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely was expecting a little bit better sound and some bass. They work great, auto connect and all the cool stuff. Musically though, hmmmm. I don't wanna spoil them, but Samsung can do better. Now I know I can connect the AirPod Pro to my Galaxy Note 10+, I'll probably be grabbing those instead.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Michael, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Samsung headset

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung wireless headphones did stop working because the right side headset did not take a full charge. I usedy tech services replacement plan and received an immediate replacement same day free if charge

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Meh meh meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were just ok. I have a Samsung phone so setting them up was very easy. The sound however is just ok. Not bassy or loud enough for me. They do stay in your ears quite well and they do hold a good charge.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    pretty decent audio not so great fit for long ses

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pretty good audio quality could be better if my phone supported Bluetooth 5.0 but still works fine. The ear tips these have don't have a secure fit so sometimes it would come off on its own. The biggest ones it has those not help much. Also pretty likely to get itself dirty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buds I have ever purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is amazing the sound quality is very good. Not as good as the airpods, but let's be honest, with 11 hrs of battery life who is complaining right? Also when I work out and run I have never had them fall out as long as they were cleaned, which Indo regularly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Arrg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for about 2 weeks. Sound is great, but for reasons unknown left ear just stopped working. Even after doing all recommended steps from Samsung, problem persisted. Replaced them with new pair and ended up with the same problem

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello KrispyKream, we regret to hear of your experience with these earbuds. We would love the opportunity to assist you further with this matter. Please reach out to us by calling 1-800-SAMSUNG. We're here to help! ^Elizabeth Samsung

  • Rated 4 out of 5 stars

    Decent earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these as a backup to my Bose. Overall these are ok better than echo and other earbuds I've tried. Pros: Can locate a lost bud similar to Bose Can use either or both bud for talk unlike Bose. Cons: Sound okay but not = Bose earbuds Does not stay in ear securely unlike Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Galaxy Buds+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and voice qualities are quite good but the battery life is less than half of what was advertised. I'm planning to give them a bit more time but a return is a possibility if battery life remains as it has been.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Continue to Improve

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have the original... Keep them. Probably not really worth upgrading. If buying for the first time then spend the extra money and get the new ones with improved features. Definitely worth it. The noise isolation along with Ambient noise settings works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got these for my father for his birthday, he loves the fact that the gummy-like ear tips fit into his ears perfectly, also the integration of his Samsung with these is awesome, he is able to control the equalizer settings which he loves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial purchase of these earbuds didnt go well. The left channel kept cutting out. Best buy customer service was great. They replaced them promptly and the new set works perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them because they were very easy to pair and use. Only issue I have is my left bud has fallen out of my ear twice! I looked on YouTube to make sure they are in properly. I only use them at home for now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trying to be used to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have never used something like this.. so I am trying to be used to.. however I do not like something sitting in my ear.. My wife tried couple of time and it fell down.. probably need adjustment.. but we not ear phone person... we play music with volume on.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    amazing sound but constant signal drop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - sound quality is fantastic! CONS - Literally everything in my house that require electricity to operate interferes with the signal for these things. My keyboard which isnt even bluetooth made these chirp and pop whenever I typed on it. Plugging in my phone to charge made these drop signal when I had them attached to my pc. Its such a shame because these sound so amazing, but cant hold a signal to save a life and are constantly dropping out. Also the syncing is awful on these and watching videos or movies on my pc, the audio was out of sync by a half second or more making them completely unusable in that regard. Using a USB 5.0 (the latest most super touted awesome usb bluetooth dongle) and they still had issues with sync and audio lag.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Earbuds Yet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase! One of the biggest pros to these are the Ambient feature! Nothing worse than playing music or having a phone call and not being able to hear what's going on around you. Would buy again and have recommended to family and friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really nice headphones, but a little too complicated for me as well as they didn't fit well in my ears, so they kept on falling out. For someone techier than myself I would highly recommend these. The price was right as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are great, definitely worth the money. The only part that I don’t like is how they completely block out exterior sound so things such as chewing or singing seem intensified in your head as if you were wearing earplugs. I would definitely purchase them again though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sounding earbuds!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat these little gems for the price. I got them on sale for less then $100 which was even more of a bargin. The incuded app gives you control over touch features, ambient sound level, EQ presets and much more. I am very happy with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definite improvement over the original

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved sound and battery make for a great product. Much richer sound and bass for music. The microphone picks up my voice much better during calls. If you're a samsung fan I would recommend picking these up. They will also work with any laptop that has bluetooth

    I would recommend this to a friend