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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 12961 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the product's sound quality, comfort, and fit, along with its long battery life and reliable connectivity. The improved design and color also received positive feedback. However, a few users expressed minor concerns regarding the grip and volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 487 Showing 9,721-9,740 of 12,961 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Try looking for alternatives

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is top notch, only complaint is that the body is way too glossy. No grip, slips out of my hand. Doesn't sit very well in my ears either. 7/10

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wondering around the store to purchase something because I was in a somewhat depressed mood. Not knowing what I wanted I stumbled onto the Galaxy buds and the nearest worker helped me and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most important thing to remember is take the time to put the right wing tips and silicone bits on these ear buds. If you do not have a good seal the ambient sound is really nonfunctional, so is the sound canceling feature. I love them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surprisingly rugged

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was surprised how rugged they are. I use them in the field, so they have kissed the concrete many times. Also was impressed with the ambient noise feature. They do slip out of ear occasionally. "Get the servc Plan," is my advice for everyone. Worth the money!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Thank You

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't stay in my ears and the sound quality was not much better than my $30 earbuds. Why spend all that money for something that is almost the same?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Fair earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are good and bad for me quality great sound great fit not good for me. They always pops out and if you're on the phone the call mutes when that happens.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love them but they fall out sometimes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I love them but they have a fatal flaw. Whenever I am working out pretty hard they feel like they are falling out of my ears. Which is really annoying. But surprisingly enough, they do cancel noise and the battery life is really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to see that you had them in the blue color. Shipping was fast. The wings on them kind of hurt my ear but swapping out for the smooth band helped a lot. I was able to wear all day with no pain and they barely feel like they're there.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's wonderful to hear, Lisa! We're so glad that you're enjoying these earbuds. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    My birthday gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these for a birthday gift from my daughter. I really love them I just wish that they came with the hook behind the ear, because I am afraid that one might come out of my ear, but other than that they a great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the original galaxy buds for my husband one went bad, so we upgraded to this set of earbuds galaxy buds+ and my husband loves them! He brags about them and the color he thought was super cool since the first pair were just all black.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good but not for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're literally the first gen buds with better battery life. Not worth the money and not for me. I like LOUD and punchy bass. Went with Anker Soundcore Liberty 2 Pro. Better fit sound and much cheaper.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great cord breaker for headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my wife because she was always holding the phone with her chin whenever she was talking on the phone and doing house work. So I figured these would come in handy. The touch feature takes a little getting used to but works great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Glitchy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope you have better luck. 3 week into purchasing them, sound kept cutting out. Luckily Best Buy did me a favor and approved to take them back and switch to Google Pro buds which have worked perfectly since.)

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love the lack of wires!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love not having to deal with wired headphones. Once I figured out how to insert them, they now fit in my ears much better. My only very small complaint is there doesn't appear to be much bass response with these buds. Other than that, they're great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BETTER THAN THE FIRST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Galaxy + enhanced their Ambient Sound feature... you now have 4 levels for Audio AND a level for phone calls which is new. The sound is crisp and the fit of the buds is better than the first (more sturdy). Im very glad to invest in this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and great product!This is my second time purchase as after having this earbuds for a year I decided to get it for my mom for Christmas. Very comfortable fit, light weight. I use it every day and enjoy it :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love them more than I thought

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was skeptical bc of it being true wireless and the issues with the connection and other issues but these are great. Battery life: Crazy. Ambient is even more crazy it's that good. 20 dollar difference from the original buds, just get these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy buds+

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my everyday earbuds. I love how comfortable they are. They come with adjustable ear cushions to fit others. I can pair them with all of my devices and haven't had a single issue yet. They are light and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Can't recommend due to connectivity.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These replaced a pair of Plantronics bluetooth headphones in an attempt to upgrade sound quality. There are times these achieve that goal but that benefit is far outweighed by connectivity issues. They're paired to a Galaxy Note 10 using Samsung's Wearble app so should be a perfect pair but even with my phone within 3 feet away there are constant drops of one or both buds. Worse yet the left/right earbuds are often out of synch making music distorted and podcasts almost unintelligible. Covid19 will make return difficult so they'll go in the back of a drawer as a reminder not to believe OEM products work best.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello dogyard, we regret to hear of your experience with these earbuds. We understand how frustrating it can be when expectations don't quite meet. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01111318/) to an article that will help you troubleshoot the connectivity issues. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Buds +

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife's Galaxy phone. These have good sound with plenty volume. There are 3 sets of ear "tips" so they'll fit almost everybody. They're comfortable in your ears. I expect these will last quite some time.

    I would recommend this to a friend