Customer Ratings & Reviews
- Model:
- SM-R177NLVAXAR
- SKU:
- 6464284
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
Quality is amazing, UI needs work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing except that the sensors on the buds are VERY sensitive And it always opens my podcasts unexpectedly.
I would recommend this to a friendSamsung earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of these earbuds but they keep disconnecting from my phone, and the bass is not great.
No, I would not recommend this to a friendHalf-way
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the other galaxy buds better. They don't stay in my ear and keep turning off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Meeka, thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced with your Galaxy Buds2
not fit your ear properly. Please know that we value your feedback, and we will continue working on improving the quality of our products. Here is a link you might find helpful.
How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144210670
Have a great day.
^Charles
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 stars because they often disconnect. They dont hold a charge as advertised.
No, I would not recommend this to a friendSamsung ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well, however, as with the watch. Recharging is frequently needed.
I would recommend this to a friendLooks nice but the fit is weird for some.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay but I ended up returning it and just went back to AirPods and an iPhone down the road.
I would recommend this to a friendToo big!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They quality is good but they fall out of my ear a lot! Wish they weren’t so big!
I would recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your galaxy Buds Pro. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144230812
Thank you for choosing Samsung!
-Remie
Needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good they are extremely reliable and great product
I would recommend this to a friendWhen it works its great but left Bud has issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received the Buds+ but the left bud starting out works just fine but then it begins to cut out on music and calls though I can still control the ambient settings and touch controls on it but then audio just completely dies. If I leave it I will hear music pop up for a split second and then drops out again like its having communication issues. I will have to return if it continues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JDUB, here is the link to our website where you might find tips and troubleshooting for connection issues. https://www.samsung.com/us/support/owners/product/galaxy-buds-plus If the issue still persisit you can give us a call at 1-800-SAMSUNG ^Samsung Brand Ambassador
No Bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't have very good bass for the price. I've had better sound out of cheaper brands
No, I would not recommend this to a friendComfortable, Couldn't stand the sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fit decent in my ears with lots of tip and wing options, great software feature set, lack luster sound
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Samu, thank you for sharing your experience with these earbuds. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-when-playing-music) to an article that will help you troubleshoot the audio quality. ^Elizabeth
when they work its a 6 star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when they work its a 6 star rating but the quality is not that good had to replace twice now
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Nick. If this happens in the future, we would love to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Not compatible with ipod touch and iPad air
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never got to try these as I purchased them to use with my ipod touch, newest model, and iPad air, newest model, but the app, galaxy wearable, says it is not compatible with my devices. I purchased these instead of the bose sport because they are not as bulky but these will be getting returned for the bose sport which are compatible with my ipod touch and iPad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds+ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Average earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are just average & I've switched all the ear plugs and my right earbud slips out often.
No, I would not recommend this to a friendNot too shabby
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were not bad didnt fit the ear very well so i had to get the better ones which fit amazing
I would recommend this to a friendEar buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but people complain about hearing me properly when i talk to them
I would recommend this to a friendPros and cons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: Good audio quality Con: falls out easily doesn't sit in the ear like the earbuds
I would recommend this to a friendIt’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok earbuds. There not much with the bass. I’m more like bass so I rather have my AirPods.
No, I would not recommend this to a friendmeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lacking in loudness you would expect. will leave you wanting more. spend the extra to get a bonafide pair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chris, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Not for everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was not the best, they did not stay in my ear very well.
No, I would not recommend this to a friend