Customer Ratings & Reviews
- Model:
- SM-R177NLVAXAR
- SKU:
- 6464284
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I am not using the buds correctly or if they are just too large. They fall out my ears, they hurt after being in my ears a couple of hours, I have tried the different sizes of the attachments but they still don't fit securely in my ears, The buds do have a good sound but I cannot fully utilize them. I am disappointed.
No, I would not recommend this to a friendWork pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work pretty good but I don't see the difference between these and the regular buds.
No, I would not recommend this to a friendNo
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last. They stopped working within a year....
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work well, although sometimes the connection is poor when making phone calls.
I would recommend this to a friendStill early
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still cant get good comfortable fit and the touch pad is slow to respond at times
I would recommend this to a friendEar bud
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.April of 2022 will be 2 years the right ear bud quit charging.
I would recommend this to a friendEar bud
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They slip out of my ear from Time to time at first hard to adjust
I would recommend this to a friendSamsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad product. None of the ear tips fits and keeps falling off my ear
I would recommend this to a friendgreat features, don't stay in ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great set of buds. The features offered work really well and have easy controls via your smart phone. My only issue is they wont stay in my ears. doesn't seem to matter which rubber ear piece or how i place them in the ears. normal walking and talking will cause them to pop out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, NaturalSpook. I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing this link, (https://www.samsung.com/us/support/answer/ANS00082785/), with information about your concerns. If you still have concerns after trying these steps, please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). ^Kayla
Good but with flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality but developed a buzzing noise in left earbud after 6 months.
No, I would not recommend this to a friendIt’s great until it’s not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds worked great for a few weeks, then the sound starting dying in the left ear and it is probably half as loud and the right one. Yeah they work fine still but it isn’t great. Through reading other reviews online this happens quite a bit. So just be wary. You might not have a problem but it is something that happens.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Gdgatlin, thank you for bringing this to our attention! Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the issue. ^Elizabeth
Great look and very comfortable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking ear bud but the sound cuts out on the left ear bud when I run and walk.
No, I would not recommend this to a friendGalaxy Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and easy to set up. Not a great fit in my ears.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Guster!
Thank you for reaching out to us. We truly appreciate your time to let us know of your concern with regards to your Galaxy Buds2 True. We are so sorry that you find the buds difficult to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I’m including the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144216032
Thank you for choosing Samsung!
-Remie
It's pretty. But not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The air phone is not staying in my ears and I have normal ears. The first time I used it, it fell out of my ears into a pan of water n stopped working. I was hoping I would like it, but I honestly dont. I have to constantly b fixing it in my ears and each time I touch it it stops playing. I have to constantly b tapping it.
No, I would not recommend this to a friendSolid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for those looking for a true wireless headphone experience.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for the feedback, Fredward! We appreciate you for choosing Samsung! ^Kayla
- Cons mentioned:Volume
Not very happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry the white galaxy buds that I got very much disappointed me with 2 weeks my right one went completely low in volume lower than my left one. I went in switched for the blue those over all haven't givin me any issues and I am very much now content with them
I would recommend this to a friend Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not keep them in my ears, didnt matter what size I changed too. Also really heavy
No, I would not recommend this to a friendMe and the Galaxy just aren't in tune
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No way I could get these to sit in my ear comfortably. They would fall out just from simply walking. The first pair i bought had a bad right driver so I had to return them and got a new pair but I could not live with them constantly falling out so I returned them ( again).
No, I would not recommend this to a friend- Pros mentioned:Battery life
samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works so far. hope they last longer then the others
I would recommend this to a friendBrand response from Samsung
Posted .Hello Sams, it is always great to hear from a loyal Samsung customer. Thank you for taking time to leave this review. ^Elizabeth
Charging Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. Purchase the earbuds for my mom for Mother's Day and 2 months later the left earbud stop charging. We can't get the left earbud ti charge. It stays a 1% no matter how long it's been left in the charging case. I will definitely be exchanging these earbuds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla