Customer Ratings & Reviews
- Model:
- SM-R177NLVAXAR
- SKU:
- 6464284
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
Notveryhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are big and oo heavy, unconfortable. I would not buy again
No, I would not recommend this to a friendSamsung earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not comfortable in my ear and it makes my ear hurt
No, I would not recommend this to a friendnot very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Base Sucks - I would stick with Jabra Products I love the Elite Active 75T
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Zollern, thank you for sharing your experience with these earbuds. We value your feedback! ^Elizabeth
Not user friendly for Iphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app on my phone to connect these headphones refused to work for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jiffy, thanks for reaching out! We would definitely like to look into this for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Its ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is okay...but I would rather buy airpods pro next time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello steph21, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
broke within a month
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.being honest, this product broke on me within the first month, definitely not worth it, it stopped working in one ear, and when I took it in for the warranty, I had to purchase another warranty for the new pair, which to be honest $30 a month that does not sound fun for earbuds that should work.
No, I would not recommend this to a friendThese ear buds SUCK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start? From the ILL FITTED ear pieceS to the RANDOMNESS of the "touch" function.. i.e. HANGING UP on calls while putting the buds in your ear.. or just skipping songs while TRYING to keep the buds IN your ear. To be so expensive SAMSUNG has DROPPED THE BALL.. this product is NOT worth your money.
No, I would not recommend this to a friendGood product, does not fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried every size, can not get the earbuds to stay in :’(
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these. The sound is horrible. The equalizer is something to be desired. The bass option is trashy sounding and none of the others were punchy enough. I ended up getting a second pair of mpow 30 plus earbuds. Very comfy and punchy sounding without needing an equalizer.
No, I would not recommend this to a friendSamsung earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can be louder. Harder to hear at the gym while working out.
No, I would not recommend this to a friendThey are not good as air pods,..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but they fell off from my ears more often.
No, I would not recommend this to a friendOnly 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for 7 months now and the right one has been going in and out. This week it finally quit working. If you get to sweaty they slip. They are active earbuds so why so sensitive. I'm hoping to return to get a better quality that will last longer than 7 months. Very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Worst earpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worst earpods I've ever used. Nothing wrong with thw sound or functionality. But they're extremely slippery and fall out of my ears with all of the bud tip sizes. All I have to do is chew on something for more than 10 seconds and they're falling out.
No, I would not recommend this to a friendgreat for android.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.buds would have been better if they worked with an apple device.
I would recommend this to a friendThey are okay but not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they were better not filled with my expectation
No, I would not recommend this to a friendBroke after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke after a month of having them. The right earbud just stopped working for several days, and then it started working again but you can barely hear anything coming out of it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rockyman,
Thank you for leaving this review. We are saddened to hear about the status of your Galaxy Buds2, as it broke and has a low sound volume coming out of it. I know how essential it is to have your device working correctly to enjoy using them together with your daily activities. Please know that this will be taken care of.
Poor Audio Quality on Samsung Earbuds:
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#sound-is-low-even-though-i-set-it-to-high
You can check for software updates through the Galaxy Wearable app or a PC:
https://www.samsung.com/us/support/answer/ANS00078087/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144505614
Thank you for choosing Samsung. Have a great day!
^Chrystel
Some good stuff but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried many configurations but no matter what wouldn't stay in my ears.
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds fit well looks nice but there's no base at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We would love to get more information to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use them with my iPhone and the reception is not the best
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Choleroni. We would love to look into this further. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
No BASS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these. No bass. Equalizer can give a bass boost with a muffled sound for vocals and other instruments. $100 Sony wireless earbuds sound better and obviously cheaper.
No, I would not recommend this to a friend