Customer Ratings & Reviews
- Model:
- SM-R177NLVAXAR
- SKU:
- 6464284
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Good buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy fit, initially connects seamlessly but after some time there's a delay in connecting. Sound is great, I charge the case once a week. Ambient sound only works with both buds.
I would recommend this to a friend Samsung ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hurt my ears and the sound sucks i returned them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds+ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality not very good.Also do not fit in my ears very well.
No, I would not recommend this to a friendIt’s okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dad didn’t like these, so we returned it lol. Got the AirPods
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Kait. I apologize that your experience with the Galaxy Buds+ was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Sound Quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not powerful sound at all. Sound quality sucks. No bass.
No, I would not recommend this to a friendBusted just out of return window
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these all of 2 weeks and they got real quiet where u can barely hear out of them and are literally expensive paperweights rn. The one time i didnt get a warranty go figure. Never again wouldnt recommend.
No, I would not recommend this to a friendpoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.keeps falling out my ear. When I use it to answer calls, people will complain about the sound, had to take them out my ear.Please do not waste your money, the product is very bad.
No, I would not recommend this to a friendWon't connect to laptops
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds cannot be connected to laptops. I tried several different computers and watched all different videos, still not working. The earbuds won't appear on bluetooth tap at all. Don't buy it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Lynn. We would love to look into this further. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Ear Buds were great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really liked the ear buds until right one stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NONAME, thanks for reaching out! We apologize for any inconveniences this may have caused. We would love the opportunity to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Caution, read the rest of the review!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't really comment on the performance of these buds since they keep falling out of my ears. Even using the largest of the tips that come with these buds, they are not a good fit for my ears. Will be returning these.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BobS,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this may have caused you, as the Galaxy Buds2 keeps falling from your ears. I understand how important it is to ensure that your buds stay in place and not worry about slipping.
Here's a link to an article for some tips on how to wear your buds:
https://www.samsung.com/us/support/answer/ANS00082785/
Also, you may check out our youtube video for some adjusting tips for best fit:
https://www.youtube.com/watch?v=Tz0SsORiO-E
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144420328
Thank you for choosing Samsung. Have a great day!
^Chrystel
No good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had two pair both were defective and no one could hear me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Beau, we regret to hear of your experience with these earbuds. Please follow this link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/) to an article that will help you troubleshoot the audio issue. ^Elizabeth
Galaxy buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cuts in and out while on the phone ..it’s so annoying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Toyatown, we apologize for any inconveniences this may have caused. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls) to an article that will help you troubleshoot the sound during calls. ^Elizabeth
not reliable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buds don't always charge and connection is not reliable
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality I returned them for my money back.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst headphones,,,,kept falling off and not loud
No, I would not recommend this to a friendNot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One fell out of my ear in the park. I immediately stoped and couldn’t find it. I used the find my earbud option in the settings and the earphone had already disconnected and wouldn’t do a thing. So within a few days of having them I’m down to one ear bud
No, I would not recommend this to a friendGood headphones but serious design flaw.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these for about 2 weeks. I really liked them then the left one quit and wouldn't reconnect. I did all the troubleshooting and nothing worked. I saw online where others had this problem and no one that I read was able to fix them. I returned them to best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PoorLeno, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Update my old Samsung Galaxy bud. The quality of this earbud is bad sound like you hear wind coming from the earbud. I would not recommend this earbuds at all it cost more than the original earbuds. I return this one and went to the first Samsung Galaxy earbuds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Galaxy, I am so sorry that you were disappointed in your upgrade. If you decide to make the purchase again here is some tips and tricks you might not have seen before. https://www.samsung.com/us/support/owners/product/galaxy-buds-plus ^Samsung Brand Ambassador
Don't buy software intrusive permissions
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning these. Technically fine but Samsung software to control settings requires totally intrusive permissions to info on the phone. Shame on Samsung. Totally unnecessary.
No, I would not recommend this to a friendwe started getting static noise from one piece
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we started hearing static noise from one piece. We cant return our device in this pandemic as shop and geek squad is closed.
No, I would not recommend this to a friend