Customer Ratings & Reviews
- Model:
- SM-R177NLVAXAR
- SKU:
- 6464284
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent sound quality, comfortable fit, and long battery life. They also appreciate the reliable connectivity, improved design, and appealing color. However, a few customers noted minor concerns regarding the grip and volume levels.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for a month right side started to fail with connection to my phone and also the quality on the right side got bad quick I could barley hear anything from the right side.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Edd2345, we regret to hear of your experience with these earbuds. We would love the opportunity to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Overly Priced Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds aren't really too good. There's a lot of static and feedback. They don't like to stay in the ears. I wouldn't recommend them.
No, I would not recommend this to a friendNot for me, lacking sound and fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t fit well I my ears and the sound quality wasn’t there. I returned these and went with the Jabra 75t and they are so much better
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used that for less than two month and left side was gone. It is totally off and not working. The item is considered as "non-returnable". How can I fix this issue?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ARASH, thank you for reaching out! We would love the opportunity to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth
Terrible sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these daily and the sound out quite often. I've gone through customer service and they have no solution. I've had better sound quality on a 2002 Lincoln Town car
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Use these everyday
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of these, glad I bought the warranty on them. I use them every single day. Pretty nice sound and easy to pair to different devices.
I would recommend this to a friend Volume Output not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality and volume of the sound output has diminished to the point I need to max out the volume bar on my paired device.
No, I would not recommend this to a friendSamsung Galaxy plus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost 3 months after purchasing, left earbud volume not increasing. Just stays at lowest level. Tried all fixes on u tube, nothing worked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
They are not worth it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are suppose to be water resistant but after 1 minute under water one of them stop working. And the sound quality was not the best anyway.
No, I would not recommend this to a friendRight one not working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems the right one is not working and I searched online and there are lots of people having same issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Allen. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at http://m.me/samsungsupport or Twitter at https://twitter.com/messages/compose?recipient_id=18768513. ^Kayla
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased for a trip and wS given a guaranteed delivery date and it was postponed three days out so i had to purchased a new pair. Inwas very disappointed.
No, I would not recommend this to a friendOkay, except when one of them simply stops working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud stopped connecting about a week ago. Tried the online support suggestions to no effect. Very frustrating experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, CE2021. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Samsung ear buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband. One of the buds stop working after a year of use. Bought a pair for my son and the same thing happened.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. I apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Kayla
- Pros mentioned:Battery life, Sound quality
Great overall earbuds for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life, good sound though not to the level of the galaxy buds 2 pro, tons of great features that make it a one of a kind experience.
I would recommend this to a friend I will most likely be returning these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are the worst pair of earbuds I've owned. Cannot even put my phone in my pocket without them cutting out
No, I would not recommend this to a friendI am disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so always disconnecting and they don't stay in your ear. Sound quality is nothing like the prior versions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tisa, thank you for reaching out to us regarding your Galaxy
Buds2. I sincerely apologize for the inconvenience this has caused you.
Here are a few links that may help with your overall experience.
How to wear your Samsung earbuds under "Attach the earbud tips on your
Galaxy Buds Pro and Galaxy Buds2."
https://www.samsung.com/us/support/answer/ANS00082785/.
Galaxy buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/.
Should you need more assistance, please feel free to get back to us via
the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144153115
Have a great day.
^Charles
Galaxy buds +
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate rate it so poor but only about a month one of the earbuds stopped working and i didn't have warranty on it so I couldn't take it back.
I would recommend this to a friendNot for small ears.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure for many this product will be fine. This product for my aunt was too big, too heavy for her small ears. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Chris. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla
Hard pass
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months after buying the left ear blew i was so disappointed. They really dont stay in your ear good.
No, I would not recommend this to a friendNot what I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Galaxy Buds are tinny sounding, poor sound quality. I expected a quality sound experience for a product in this price range.
No, I would not recommend this to a friend